Name: UK Safety Management
Rating: 4.60

“The service we received was excellent - the engineer was polite and courteous and got the jobs done efficiently. The only slight issue was being phoned up and asked there and then if I wanted to pay by debit or credit card, even though we had already received an invoice!!”

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Posted 9 years ago

First of all we are pleased that you were happy with the service you received from UK Safety Management. We are very sorry that you feel you were harrassed in regards to payment as this is not our aim, our main priority is providing you with your certificate upon receipt of payment. Thank you for taking the time to provide your feedback. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Good service & very professional, however it cost me £160 for half an hours work PAT testing.”

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Posted 9 years ago

Thank you for your positive feedback it is very important to us. Our Customer Relations Department conduct a customer satisfaction survey immediately after the work is completed, I understand any issues were resolved during this survey. Please do not hesitate to contact us should you have any further queries. kind regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Arrived at the time they said they would, carried out the jobs efficiently with no mess.”

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Posted 9 years ago

Your feedback is much appreciated and we are very happy the you were more than pleased with the service that you received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“engineer was great very professional in every way. As for the office they just pestered us for an earlier appointment, weeks before our anniversary date ,if this happens next year we will cancel the appointment.”

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Posted 9 years ago

Thank you for your comments in regards to the engineer who carried out the testing for you, we will pass them on. We are very sorry that you felt pestered in regards to the appointment date as this is not our intention. We aim to provide a professional and efficient service. Therefore, if we have an engineer working in your area we will give our customers the opportunity to have the work carried out earlier. If this is not convenient then it is not a problem at all. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Man who came and did the testing was excellent. We were not impressed with the bombardment of email afterwards.”

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Posted 9 years ago

Thank you for your kind words in regards to the engineer who carried out the portable appliance testing for you. I am sorry that you felt you were bombarded with emails as this is not our aim. It is our main priority to issue our customers with their certificate as efficiently as possible. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“A very good company to deal with, the electrician who carried out the PAT testing was very polite and helpful. I will use them again next year for the PAT testing.”

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Posted 9 years ago

Thank you very much for your positive comments, we take great pride at UK Safety Management to ensure that all of our customers receive the best possible service from start to finish. Your feedback is very much appreciated and we look forward to contacting you again next year. Regards Joanne Adams Customer Relations Manager 0844 8004180

Posted 5 years ago

“The service was provided with minimum disruption to the business”

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Posted 9 years ago

UK Safety Management take great care in order to provide a professional and efficient service for all of our customers and therefore we are very happy that you felt you received such a service. Thank you very much Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“the service was extremely good and the gentleman who came to do the pat testing was very efficient. He would have got excellent but he removed some wiring from the linked TV's and we lost a signal on one of the TV's which we did not know till the football match was turned on! Very pleased with the whole set up, good quote and a phone call 1/2 hour before he arrived made it easy to organise my day.”

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Posted 9 years ago

Thank you very much for your positive comments in regards to the engineer and the overall service you received. Please accept my apologies for the loss of your signal during the football, I will feed this information back to the engineers Area Manager. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Thankyou”

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Posted 9 years ago

Thank you for taking the time to provide us with your positive feedback. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Very happy with the service. Engineer quick, quiet and efficient.”

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Posted 9 years ago

First of all thank you for your positive comments, your kind words will be passed on to the engineer. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“punctual and very friendly, job well done.”

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Posted 9 years ago

Thank you very much for you kind words in regards to the engineer who carried out the Portable Appliance Testing for you, we will pass your feedback onto him. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Very friendly engineers. No issues at all.”

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Posted 9 years ago

We will pass on your kind words to the engineer, and are happy that you were pleased with the overall service received. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“I have no knowledge of dealing with the company which was done from our head office, but the technician who came out was very friendly, efficient, thorough and quick”

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Posted 9 years ago

We are pleased that you were happy with the service provided. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“We have had very good service, on time, reliable and finished the testing quicker than previous companies. We hope to use you again next year.”

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Posted 9 years ago

We are very happy that you were more than pleased with service you received from UK Safety Management. We take great pride in providing a high level of service to all of our customers and are happy that you feel you received the standard we aim for. We look forward to contacting you again next year. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Prompt and courteous service. Unable to comment on "quality" of work, although original booking was for 2 days and work was completed in under 1!”

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Posted 9 years ago

Firstly may I thank you for your kind words regarding the service you received. In regards to the work carried out, our engineers are very efficient and aim to carry out the Portable Appliance testing with the minimum amount of disruption but to the highest level possible. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Engineer was very good & polite Many thanks”

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Posted 9 years ago

Many thanks for your kind words regarding the engineer who carried out the portable appliance testing for you, we will pass them on. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Thanks”

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Posted 9 years ago

Thank you for your feedback. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Good communication, good representatives of company.”

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Posted 9 years ago

Thank you very much for your positive comments, we take great pride at UK Safety Management to ensure that all of our customers receive the best possible service from start to finish. Your feedback is very much appreciated. Regards Joanne Adams Customer Relations Manager 0844 8004180

Posted 5 years ago

“The electrician who did the work was very quick and efficient. Had issues with the price. Had two very different quotes from two colleagues at UK Safety Management. They agreed to the lower cost without question. However no-one mentioned that there would also be an extra cost for microwaves and sockets, which I questioned once invoiced and again they were kind enough to knock these costs of the bill. I feel that these costs should be discussed with the customers at the beginning of the negotiations and not left for the customer to read in the small print. All in all they dealt with the situation well, but need to be more consistent in their pricing.”

Helpful Report

Posted 9 years ago

We are very pleased that you were happy with the engineer who carried out the work for you. In regards to the quotations for the work, I am not sure how you received two different prices, however, this will be investigated internally. If you require feedback could you please send your email address and I will contact you in regards to this matter. joanne.adams@uksmltd.co.uk The additional services which are provided are clearly stated on the confirmation letter that all customers receive once the appointment has been confirmed. I apologise if you were not in receipt of this letter, but am pleased that this query was dealt with by our Customer Relations team. I hope all of your questions have now been answered and we look forward to contacting you next year. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Good service received.”

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Posted 9 years ago

We very much appreciate your comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

UK Safety Management Reviews