UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,208 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,208 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after my initial application for a cash benefit plan was "lost" online because of technical difficulties, Sara was quick to respond providing me with a hard copy application form which he then processed and backdated to my initial application.”

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Posted 1 year ago

“Nicola, was polite and courteous in answering my questions. I am very happy with the end result.”

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Posted 1 year ago

“Happy with the prompt service for increasing my service level. However I was initially told the claim could be made 6 months after the service date, when the paperwork states 3 (which is what I understood anyway).”

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Posted 1 year ago

“great communication, really quick to get back to me with my enquiry. I would have given 5 stars if all comms could have been electronic. Having to complete a printed off copy of a change form should not be necessary with today's technology.”

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Posted 1 year ago

“Great service, well designed, with quick service responses, my only gripe is the difficulty of figuring out what I have claimed on and when. Specifically, I feel there should be a page where I can see my current levels of each claim.”

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Posted 2 years ago

“Responded quickly to my online enquiry to making an amendment to my policy as well as providing information on wider benefit discounts.”

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Posted 2 years ago

“They made me happy by paying my insurance claim. The six months in which we have to make a claim is great. The person whom dealt with my claim was very kind and patient. Keep up the good work. Thanks.”

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Posted 2 years ago

“Good service from Funmilola Alonge - answering all my Qs! Thank you. I just wish there was an online account where I can see things yourself, so I wouldn't have to email in. Thanks.”

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Posted 2 years ago

Dear Gemma, Thank you so much for taking the time to give UK Healthcare a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a good experience with Funmi, who answered all your questions. Your kind words will be shared with her and celebrated. Once again, we genuinely appreciate your support and your valuable feedback. Warm regards, Customer Service Team

Posted 2 years ago

“Submitted my claim had an email informing me my claim had been unsuccessful as yes the health care had received my receipt but my name was not visible. So without delay I resent the relevant receipt clearly showing my name to Deborah, within an hour had an email to say it had now been resolved the money would be in my bank within 5 days. Thank you Deborah”

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Posted 2 years ago

“This is a fantastic service it's just a pity the online portal doesn't work! I've tried on numerous occasions to upload a jpeg file and it says invalid format then converted the jpeg to a pdf format and still won't accept the upload. This needs sorting as otherwise a very good service when phoning customer serbices the lady was able to help me sort my refund really quickly. I usually receive within a couple of weeks. Sometimes in less time than that”

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Posted 2 years ago

“helpful service from Debra Grimshaw”

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Posted 2 years ago

Dear Liz, Thank you so much for your four-star rating of UK Healthcare! We truly appreciate your feedback and are glad to hear that you had a positive experience with our services. We are delighted to know that you found our service helpful, especially from Debra Grimshaw. Our team strives to provide the best assistance possible, and your kind words serve as an affirmation of our efforts. Once again, thank you for taking the time to share your thoughts. We value your support and look forward to serving you even better in the future. Best regards, Customer Service

Posted 2 years ago

“Deborah extremely helpful responding to my query re an apparently unprocessed claim. Quick and efficient with a followup email afterwards. She explained about the backlog of emails (I was still awaiting a reply to two emails). Would be Five Stars, if only UK Healthcare could find a way, when responding to claims submitted, to give the Heading of the claim as well as giving it a number (eg Osteopathy, Chiropody etc). Would make keeping track of our various submissions much easier”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you so much for giving UK Healthcare a 4-star rating! We truly appreciate your feedback. We are delighted to hear that you had a great experience with our services. Kind Regards Customer Service Team

Posted 2 years ago

“I rang to check something about my claim and whilst on the phone the advisor completed my claim which I was very grateful for. All I would say is that when you reply to an email you should get an automated response to acknowledge receipt. If I’d had that then I wouldn’t have even needed to call”

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Posted 2 years ago

“Very happy nice service with good advisors that explain everything clearly and understandable”

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Posted 2 years ago

Dear Roy, Thank you so much for your 4-star rating and positive review of UK Healthcare! We really appreciate your feedback and are thrilled to hear that you are a happy and satisfied customer. Once again, we greatly appreciate your support and hope to continue serving you with exceptional Customer services. Warm regards, Customer Service Team

Posted 2 years ago

“The information is clearly presented and it was quick and easy to add my daughter to the policy. Sara Leathley has been attentive and helpful since my first interaction with her. She even responded to an email on a Saturday evening which seems to be way beyond the call of duty.”

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Posted 2 years ago

Dear Camilla, Thank you so much for taking the time to rate UK Healthcare with 4 stars. We truly appreciate your positive feedback! We are thrilled to hear that you found adding your daughter to the policy was quick and easy. We are also delighted to hear that Sara Leathley, our dedicated team member, has been attentive and helpful since your first interaction with her. Thank you once again for your support and kind words. Warm regards, Customer Service Team

Posted 2 years ago

“Pleased and quick reponse”

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Posted 2 years ago

“The scheme is good but can get a bit complicated after name changes and completely different payment company. However the customer services have been great steering me through. May I suggest that customers are advised to keep a record of the dates and for what treatments and a note of the annual allowance. Saves a lot of time.”

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Posted 2 years ago

“customer service”

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Posted 2 years ago

Thank you for taking the time to leave a 4-star rating for UK Healthcare. We appreciate your feedback and are delighted to hear that you had a positive experience with our services. Our team at customer service is dedicated to providing exceptional care and ensuring our customers' satisfaction. Kind Regards Customer service team

Posted 2 years ago

“A very helpful person delt with my issues could not be much more please with the service thst I was given”

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Posted 2 years ago

Dear Derek, Thank you so much for taking the time to give UK Healthcare a 4-star rating! We truly appreciate your feedback and are glad to hear that our service was able to address your issues effectively. Thank you again for your support! Best regards, Customer service team

Posted 2 years ago

UK Healthcare is rated 4.6 based on 3,208 reviews