UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.54

4.5 Rating 3,309 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.5

Based on 3,309 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was having difficulty uploading images of my dental receipts to the on-line claim form. Even though they appeared to have been uploaded correctly, the section on the claim form indicated with a red exclamation mark (!) that the form was still incomplete. As a result it wouldn't allow me to send the completed claim through for processing. I spoke to a lady on the helpline no. who gave me an e-mail address to resubmit my receipts. I sent this late on Friday afternoon and by mid morning Tuesday I was advised that the claim had been approved and payment would be with me within 3-4 working days. That's what I call efficiency !!!!”

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Posted 3 years ago

“Poor cover compared to previous providers and customer service weren't very helpful, they didn't actually tell me that they had closed my account for example.”

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Posted 3 years ago

“On line application for payment of dental fees was simple and quick. Thank you”

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Posted 3 years ago

“excellent service. very quick and prompt reply.”

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Posted 3 years ago

“Excellent Customer Service answered my question swiftly with the information asked for Would highly recommend Craig Williams as an outstanding member of your team Many thanks”

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Posted 3 years ago

“Nicola Williamson is alway polite helpful and professional”

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Posted 3 years ago

“Disorganised, incompetent and unreliable. Claims are declined as standard process and then there is a lengthy procedure to convince them that a health practitioner is indeed registered. Not worth the money / effort. Operating on the principle that you will end up paying more / receive less benefits.”

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Posted 3 years ago

“Hard at 1st to get someone to talk to that knew what they were doing but finally got through to nicola Williamson and she was fab couldn't be more helpful. Thankyou”

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Posted 3 years ago

“I feel like its very quick with any issues. I feel refunds are given very quickly within the week.”

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Posted 3 years ago

“Claim agreed within minutes even though I was unable to access the correct claim form.”

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Posted 3 years ago

“After changing my bank, there was a problem with the direct debits and my policy was cancelled. After a telephone call and a couple of e-mails the situation was resolved by Craig. Normal service has now been resumed.”

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Posted 3 years ago

“Excellent service very helpful 10+ stars they really have time for you”

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Posted 3 years ago

“Nicola was extremely helpful in processing my refund. The service was swift and helpful.”

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Posted 3 years ago

“I finally got my claim, but I was made to feel like a fraud. Because my claim didn’t fit into an NHS band they were very reluctant to pay out and made it very complicated when I had already sent my receipts to them twice. My advice be persistent or what’s the point of having a dental plan .”

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Posted 3 years ago

“I was rather disappointed as I joined on 11th Jan, and following this I had a general examination. I did not realise the cover started the following day. This meant I was unable to claim for a filling carried out on 18th Jan. I question if I will benefit from this cover”

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Posted 3 years ago

“Very fast service once they received all the necessary documents needed I was very pleased thankyou paid out within 48 hours”

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Posted 3 years ago

“Very prompt and efficient service by Craig”

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Posted 3 years ago

“My plan is with Smile Assured. Each time I have had to submit a claim online the system doesn't recognise my membership number. You have the option to carry on with the claim but they never process it. They tell me they haven't received it. This system is very flawed and not the easiest to navigate. Smile Assured always point me in the direction of www.hospitalsaturday.co.uk to question why the claim isn't acknowledge and to resubmit. It really isn't as simple as they tell you when you are purchasing the plan. When I complained they told me to leave feedback here. However I'll be posting on Trustpilot too.”

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Posted 3 years ago

“Fast efficient service. Excellent communication. Highly recommended”

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Posted 3 years ago

“A very quick & helpful response from Carl, great service.”

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Posted 3 years ago

UK Healthcare is rated 4.5 based on 3,309 reviews