UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,917 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never hear when the insurance policy begins or ends although you are happy to take the direct debit.”

Helpful Report

Posted 2 years ago

“It covers nothing.”

Helpful Report

Posted 2 years ago

“Asked for unnecessary additional info that was not required. I went for private care thinking it would be quicker. PLEASE CANCEL MY SUBSCRIPTION AS I NO LONGER WISH TO PROCEED.”

Helpful Report

Posted 2 years ago

“They are the worst dental insurance company I’ve ever encountered. They don’t explain the hoops you have to jump through to get your first claim paid. My first claim has so far taken 2 weeks and still isn’t sorted. I sent all the proof required to my initial contact only to be told after chasing that they’re off on long term sick. I have to go through it all again. I won’t be renewing my policy.”

Helpful Report

Posted 2 years ago

“My 83 year old wife has had two spinal decompression operations. A doctors referral letter stating the she will need periodic Reflexology treatment to help with the pain. The referral letter also stated that her condition will only deteriorate as she gets older. Because the referral letter is dated 2014, Uk healthcare are now saying that Referral letters must be renewed every two years. This means she will have to pay a doctor to re write the same letter. This is just not acceptable.”

Helpful Report

Posted 2 years ago

“I would like to thank the Customer Service Advisor for his efficient and prompt responses to emails when a recent dental claim was pended for further information and will shortly be processed.”

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Posted 2 years ago

“Extremely poor experienced! Easy to set up a police but rather difficult to claim. Without doing any investigation Craig Matthews advised that my first claim is not covered. Despite never contacting the dentist for any information. Made subsequent calls to be shouted at and spoken down to by numerous male staff! This company so far have charged more than my claim cost of £65 but it had been a nightmare thus far. Extremely distressing and disappointed in the service received.”

Helpful Report

Posted 2 years ago

“After paying the dental insurance for more than an year, I claimed £45 for a visit to the dentist including the check and xray and I was told I don’t get payed for that. I’m in NI and don’t get NHS. So I will cancel the insurance and go for a plan with my dentist. They asked me. i said no as I have a plan. So I payed in full.”

Helpful Report

Posted 2 years ago

“Poor cover compared to previous providers and customer service weren't very helpful, they didn't actually tell me that they had closed my account for example.”

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Posted 2 years ago

“Disorganised, incompetent and unreliable. Claims are declined as standard process and then there is a lengthy procedure to convince them that a health practitioner is indeed registered. Not worth the money / effort. Operating on the principle that you will end up paying more / receive less benefits.”

Helpful Report

Posted 2 years ago

“My plan is with Smile Assured. Each time I have had to submit a claim online the system doesn't recognise my membership number. You have the option to carry on with the claim but they never process it. They tell me they haven't received it. This system is very flawed and not the easiest to navigate. Smile Assured always point me in the direction of www.hospitalsaturday.co.uk to question why the claim isn't acknowledge and to resubmit. It really isn't as simple as they tell you when you are purchasing the plan. When I complained they told me to leave feedback here. However I'll be posting on Trustpilot too.”

Helpful Report

Posted 2 years ago

“I was not happy at the way my treatment was handled explaining that I will not be receiving a refund for £70 worth of X-rays and routine check because my dentist is NHS and Private but I only have cover for NHS”

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Posted 2 years ago

“Thank you for your quick reply to my message”

Helpful Report

Posted 3 years ago

“My daughter and I went to get eyes tested for annual two year check and glasses (02.09.2022). Apparently it was 3 days before my daughters eyes had actually been tested two years previously (05.09.2020) - despite the previous two year test having being a week earlier (27.08.2018). My claim was paid and my daughters refused!!! Had telephoned in August to check on our last tests and told 01.09.2020. Very unfair process.”

Helpful Report

Posted 3 years ago

“Made a claim and it was refused going to cancel my policy on Monday a waste of money they will always look out for a get out clause it was only 80 pounds hardly break the bank.”

Helpful Report

Posted 3 years ago

“I have been trying to claim £65.20 for dental work for 3 months and keep being fobbed off with lame excuses, such as "the receipt does not say what the work is for". This is a dentist's receipt for band 2 work, how much more info do you need?”

Helpful Report

Posted 3 years ago

“After 18 years membership I find yet again reasons are being found to reject legitimate claims and increasingly find the logic applied to claims is to seek a way to reject claims and is done so in a cold and not in a caring customer fashion. So it looks like that after 18 years membership I will be moving my custom elsewhere. The latest example is the claim I submitted by post included the original full receipt and credit card receipt but the claim was rejected because somehow the receipts were not with my claim form according to UK Healthcare. This is not the first experience of this nature.”

Helpful Report

Posted 3 years ago

“I pay £18 a month dental plan and have trouble getting a £14 check up back every 6 months..”

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Posted 3 years ago

“I took this dental plan out after being told that I can claim up to £500 per year , not what you have noted here. I don’t even understand your email nor the quotes sent So what exactly am I paying for? My dentist sent me to this dentist to have deep root canal work as she couldn’t get the root out, I assumed it came under my policy Please send me a list of what I can claim for, how often and what for Thank you Clare Maguire”

Helpful Report

Posted 3 years ago

“After having a stroke I was discharged 14 April 2022 I submitted the claim several times but they said it was unreadable, so I posted the claim 19 April with 2 second stamps to make sure that you received it ASAP, however I have been told that I should receive it within the next 5 working days. I feel that I have been treated appallingly considering the length of time I have being paying. I had a shoulder operation in January I received £10 other than that I have only had optical claims. After I had my operation I applied for help cleaning I was told that I would need a letter from my doctor which I got after paying £15 only to have the claim rejected.”

Helpful Report

Posted 3 years ago

UK Healthcare is rated 4.6 based on 2,917 reviews