UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,917 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rubbish, everytime I try to make a claim it doesn't download my receipt. It's as if they don't want to pay my claim.”

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Posted 3 years ago

“Poor service and everytime I claim there is a problem. Not happy at all.”

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Posted 3 years ago

“I have sent all receipts from dentist and forms for our dental treatment and copies as requested and still they haven't paid out on husbands treatment I don't think they know what they are doing I have not had any problems previously.”

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Posted 3 years ago

“They will jot allow family who has traveled from Ga to Kentucky under emergency circumstances to see immediate family who were in a horrible car accident and some of which are needing emergency surgery. Horrible treatment from management, unkind, unjust, unfair inconsiderate. Back in Ga this does not happen. We understand COVID issues and to many visitors but not with immediate family. Above all the family hurt has given permission for us to visit but hospital upper management is denying this mentally, emotionally encouraging opportunity for the family. Not Right! Family First!”

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Posted 4 years ago

Hi Jose Perez, I'm sorry to read your review however we arn't the company / hospital in which you describe and so it isn't related to us here at UK Healthcare. Please could i ask you to kindly remove / amend. Many thanks in advance UK Healthcare.

Posted 4 years ago

“I submitted my claim and never got paid. I had to email for the THIRD TIME and am STILL WAITING to be paid. One of the WORST and most complicated insurance companies I have ever used. ALL PHOTOS have to be PDF when the most common systems for all photograps is JPEG. This is my FIRST CLAIM and have been paying in for over 2 YEARS. UTTER RUBBISH”

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Posted 5 years ago

“Totally long winded Cancellation procedure. Rang today to cancel the policy for which I have not claimed for a while ( Simple treatment I have never seems to be covered, hygienists visits etc ) instead of accepting that, they kept citing their ‘ cancellation process’ which means a phone call from them within 48 hours - presumably from someone who will call to try to get me to retain the policy or transfer to another. Why can’t they just cancel the policy with one phone call from me, the person who Is paying the policy. They can see thus hasnt been claimed on for an age. I’m trying to get rid of unnecessary direct debits and this procedure does not help.”

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Posted 5 years ago

“If you are thinking of taking out a policy with this company then think twice as I have found them to be totally incompetent staff poorly trained and constant make mistakes time and time again .”

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Posted 5 years ago

“Submitted two claims for dental treatment, no acknowledgment or tracking system on website to check status of claim (i.e received/pending/paid - it's not that difficult....). Chased via email, included receipts again, reply eventually came back to claim not received but would pursue using receipts provided. Three weeks on and still nothing.”

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Posted 5 years ago

“Lodged a claim 3 weeks ago. Nothing has happened. No contact from UK Healthcare. I get the very clear impression that once they have your employers money, that is the last you will ever hear from them.”

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Posted 6 years ago

“submitted a claim 8 days ago still havnt heard nothing think it was for hundreds of pounds not very good our you uk health care quick taking the money from us”

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Posted 6 years ago

“Awful products and even worse customer service. You have to jump through all sorts of hoops that no other provider does, no way of checking where claims are up to. When they say they will call you, they don’t AVOID IF YOU WANT A SIMPLE, TRANSPARENT POLICY”

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Posted 6 years ago

“This policy is through my company & they moved from Simplyhealth to UK Healthcare last year. Heard lots of staff complaining about making claims. This is the second claim I have made where they have asked for unreasonable additional evidence. The first was a dental accident. I submitted receipt but they asked for a report from the dentist. Wasn't worth the cost involved in me getting this so I didn't pursue. Second claim I was refereed to orthopaedic consultant by GP. Receipt from consultant confirmed referred by GP but they are asking for proof of referral! Surely if they are disputing validity of consultants receipt & statement they should pursue this. You are expected to jump through hoops to make a claim. I have now made a complaint. I hope my employers make the decision to swap back to Simplyhealth who have a no hassle quick turn around with claims.”

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Posted 6 years ago

“Poor service and untrust people!!!”

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Posted 6 years ago

“I made a claim on monday for £230 and phone an hour later to be told it was on the system and would be paid in 3-5 days. Phoned just 10 mins ago did not go on the system until yesterday and will not be paid until next week as so busy it is 5 working days. Give poor information and given the time of year really needed the monies back asap.”

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Posted 8 years ago

“I have had several bad experiences with this company, In my opinion I feel barriers are placed to make it difficult to claim through complicated terms and conditions.”

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Posted 8 years ago

UK Healthcare is rated 4.6 based on 2,917 reviews