UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,917 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had no idea my claim hadn't gone through until I chased.”

Helpful Report

Posted 2 years ago

“Difficult to make claims, website when claiming is unclear too. Even when responding to emails the timing results in delays to meet being repaid.”

Helpful Report

Posted 2 years ago

“I tried to claim for the first time for a £25 dental check-up. Only to have my claim refused. I provided a receipt etc. But, No it wasn't good enough. They wanted a receipt with my name on it! My dentist don't provide these. After about 12 emails between myself and UK Healthcare I was no further forward, so I gave up! I have had this policy for sometime now, so you've taken more than enough money from me to cover the £25 bill. I feel like I have been ripped off.”

Helpful Report

Posted 2 years ago

“Many of my claims have been declined without full information. I have done multiple follow ups with them , I have also asked them to set up a call and happy to discuss over the call but no response. Carl Stickland is the advisor who always helps me to a great extent but others agent lack knowledge . Please look into the bills and then decline the claims. Very much disappointed with the service.”

Helpful Report

Posted 2 years ago

“I sent you 3 different receipts and they weren't good enough if this is fair treatment I wish to withdraw my subscription and would like a refund for all my contributions”

Helpful Report

Posted 2 years ago

“You have to jump through hoops to get paid disgusting”

Helpful Report

Posted 2 years ago

“Excellent service, prompt payment of claims, admin staff are excellent come back with queries straight away”

Helpful Report

Posted 2 years ago

“Given the eighth degree over a a twenty five pound check up after a young into this policy for a year. Appalled quite frankly.”

Helpful Report

Posted 2 years ago

“I was in hospital in spain ,I was on a ward overnight and discharged the next morning having had rests and then seen the cardiologist in the morning before I was discharged, surely the fact the paper work is in Spanish is not my fault, so is the policy not fit for purpose abroad ? Thank you”

Helpful Report

Posted 2 years ago

“I was misled by the advisor that I would get a refund after my treatment. only to discover that there were conditions that I should not have any teeth problems for at least 12 months. It cost me over £300 plus I paid for the month plan of £11. Only to find I could I could not get any refund”

Helpful Report

Posted 2 years ago

“I would have appreciated an email to inform me of the reasons my claim was rejected, rather than me having to chase the matter up!”

Helpful Report

Posted 2 years ago

“Not at all happy that I have been paying this subscription for nearly a year and you have used Covid as a caveat to stop me making a legitimate claim. It is NOT my fault that because of Covid my dentist closed down and I have had to wait to be seen by another dentist. That your policies are so rigid with no flexibility to account for an unprecedented situation such as Covid. Extending to 24 months is of no use to me when my practice closed down. So will you refund me the payments I have made? As I shall now be cancelling this ridiculous policy as its actually cost me more than seeing a dentist. Dont bother with this policy no flexibility at all AND NO REFUND OFFERED EITHER”

Helpful Report

Posted 2 years ago

“Paid into the plan for a very long time, refused payment despite seeing a dentist regularly.”

Helpful Report

Posted 2 years ago

“Misleading and unhelpful on the phones”

Helpful Report

Posted 2 years ago

“Don't use this insurance as it does not pay out. During covid you couldn't see a dentist, and according to them if you haven't seen a dentist before they won't pay out on this insurance. A SCAM REALLY.”

Helpful Report

Posted 2 years ago

“2 claims not been accepted”

Helpful Report

Posted 2 years ago

“I have had dental plan policies in the past but this one is not as straight forward. I have been rejected twice to claim on the policy for one reason or another so I have decided to cancel”

Helpful Report

Posted 2 years ago

“Never easy always always an issue. You have to jump through hoops to get your money back. A receipt you get is not enough evidence! Your receipt has to have your name on it WTF”

Helpful Report

Posted 2 years ago

“On submitting 2 separate claims in one envelope I received a very badly worded email stating you did not have my bank details and the invoice did not have certain details completed. When I rang to discuss the matter I was at first informed the email was not one of yours and must be a scam! On further investigation I was advised my account number had been incorrectly scanned on one of the forms resulting in a new account being set up which would have to be cancelled and details transferred to my existing account. Your adviser was extremely offhand and seemed uninterested. I am very disappointed with the "service" I received.”

Helpful Report

Posted 2 years ago

“I have been a customer for a long time now but the woman dealing with my claim seemed to not have a clue. I spoke on the phone with her to make sure everything I sent was correct and yet payment made to me was wrong again and she was asking for documents I have never needed to send before, even the dental practice said ‘why is she asking for these’. Weeks later still not received correct amount so think it’s time I left uk healthcare. Was so much easier and faster with claims before. Also her attitude was not great when I pointed out she had actually overpaid me an amount on a claim that was not even on the receipt.”

Helpful Report

Posted 2 years ago

UK Healthcare is rated 4.6 based on 2,917 reviews