UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.58

4.6 Rating 2,858 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hospital In Patient A nightly allowance for any NHS or private hospital admission. The above statement is copied and pasted from UK healthcare site. There is no reference to any disclaimers. I submitted a claim for the above benefits, it was declined because my stay in a NHS hospital was for mental health. I then referenced terms and conditions, after fully reading the terms and conditions I could find no disclaimer or reference to declining claims re mental health. In the modern day it find it abysmal that UK Healthcare discriminates against mental health. To quote the representative that I spoke to…..it would pay out for a broken leg.”

Helpful Report

Posted 2 years ago

“Always requesting further documentation, that you aren't initially asked for, in a way that feels like they are stalling paying or not wanting to pay at all”

Helpful Report

Posted 2 years ago

“I feel cheated by this company. There is no point of paying any premiums when you can’t even claim the simplest amount for dental services. What is the point for having a dental insurance policy when you can’t even claim. Is this for reaping people off and making money out of ordinary people who are struggling to make ends meet?”

Helpful Report

Posted 2 years ago

“I realise that up to date information may be required, however it costs £25.00 to obtain a letter from a doctor to state my health needs, which at present I cannot afford due to high living costs which also causes stress which my treatment for reflexology helps me to cope with.”

Helpful Report

Posted 2 years ago

“I have tried to claim twice and both times it has been near on impossible to make a claim. Online form not working, refusing to pay saying I have not met criteria even though I have. Meaning I had to spend lots of time appealing etc. This company is a scam, do not use”

Helpful Report

Posted 2 years ago

“i am deeply unhappy that i am unable to claim when i pay in every month, the timescale was out of six months as my teeth was fine a filling had come out and this is why i visited the dentist very unhappy”

Helpful Report

Posted 2 years ago

“I had no idea my claim hadn't gone through until I chased.”

Helpful Report

Posted 2 years ago

“Difficult to make claims, website when claiming is unclear too. Even when responding to emails the timing results in delays to meet being repaid.”

Helpful Report

Posted 2 years ago

“I tried to claim for the first time for a £25 dental check-up. Only to have my claim refused. I provided a receipt etc. But, No it wasn't good enough. They wanted a receipt with my name on it! My dentist don't provide these. After about 12 emails between myself and UK Healthcare I was no further forward, so I gave up! I have had this policy for sometime now, so you've taken more than enough money from me to cover the £25 bill. I feel like I have been ripped off.”

Helpful Report

Posted 2 years ago

“Many of my claims have been declined without full information. I have done multiple follow ups with them , I have also asked them to set up a call and happy to discuss over the call but no response. Carl Stickland is the advisor who always helps me to a great extent but others agent lack knowledge . Please look into the bills and then decline the claims. Very much disappointed with the service.”

Helpful Report

Posted 2 years ago

“I sent you 3 different receipts and they weren't good enough if this is fair treatment I wish to withdraw my subscription and would like a refund for all my contributions”

Helpful Report

Posted 2 years ago

“You have to jump through hoops to get paid disgusting”

Helpful Report

Posted 2 years ago

“Excellent service, prompt payment of claims, admin staff are excellent come back with queries straight away”

Helpful Report

Posted 2 years ago

“Given the eighth degree over a a twenty five pound check up after a young into this policy for a year. Appalled quite frankly.”

Helpful Report

Posted 2 years ago

“I was in hospital in spain ,I was on a ward overnight and discharged the next morning having had rests and then seen the cardiologist in the morning before I was discharged, surely the fact the paper work is in Spanish is not my fault, so is the policy not fit for purpose abroad ? Thank you”

Helpful Report

Posted 2 years ago

“I was misled by the advisor that I would get a refund after my treatment. only to discover that there were conditions that I should not have any teeth problems for at least 12 months. It cost me over £300 plus I paid for the month plan of £11. Only to find I could I could not get any refund”

Helpful Report

Posted 2 years ago

“I would have appreciated an email to inform me of the reasons my claim was rejected, rather than me having to chase the matter up!”

Helpful Report

Posted 2 years ago

“Not at all happy that I have been paying this subscription for nearly a year and you have used Covid as a caveat to stop me making a legitimate claim. It is NOT my fault that because of Covid my dentist closed down and I have had to wait to be seen by another dentist. That your policies are so rigid with no flexibility to account for an unprecedented situation such as Covid. Extending to 24 months is of no use to me when my practice closed down. So will you refund me the payments I have made? As I shall now be cancelling this ridiculous policy as its actually cost me more than seeing a dentist. Dont bother with this policy no flexibility at all AND NO REFUND OFFERED EITHER”

Helpful Report

Posted 2 years ago

“Paid into the plan for a very long time, refused payment despite seeing a dentist regularly.”

Helpful Report

Posted 2 years ago

“Misleading and unhelpful on the phones”

Helpful Report

Posted 2 years ago

UK Healthcare is rated 4.6 based on 2,858 reviews