UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.54

4.5 Rating 3,309 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.5

Based on 3,309 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 18 years membership I find yet again reasons are being found to reject legitimate claims and increasingly find the logic applied to claims is to seek a way to reject claims and is done so in a cold and not in a caring customer fashion. So it looks like that after 18 years membership I will be moving my custom elsewhere. The latest example is the claim I submitted by post included the original full receipt and credit card receipt but the claim was rejected because somehow the receipts were not with my claim form according to UK Healthcare. This is not the first experience of this nature.”

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Posted 4 years ago

“Craig was very efficient”

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Posted 4 years ago

“I needed to ring as I couldn't find my policy number to make a claim - my call was answered quickly and the person I spoke to was very helpful. I was treated courteously regarding the two claims I submitted although one was turned down as it was made too late.”

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Posted 4 years ago

“I pay £18 a month dental plan and have trouble getting a £14 check up back every 6 months..”

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Posted 4 years ago

“The service I received from Andrew was helpful in getting my claim processed. Thank you Andrew”

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Posted 4 years ago

“Quick response within 1 hour. Told to expect refund in 3-5 working days. If this does happen I will be very happy. Kind regards Janet”

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Posted 4 years ago

“For some reason, I can never submit my claims online even though I go through the form and check there are no errors. Nicola has always very promptly put my claims in for me when I email her and it is never a problem. Ever grateful Nicola - thank you!”

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Posted 4 years ago

“Lovely got everything done straight away, massive thankyou to Craig who got in touch to tell me what was wrong or what I needed and soon as that was done claim was done too thankyou”

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Posted 4 years ago

“Craig Matthews helped me to be able to get my receipts to yourselves to make my claim and took the pressure from me as I was struggling to get them over to you so took the worry away from me.”

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Posted 4 years ago

“A speedy response to my query.”

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Posted 4 years ago

“After a claim error where 2 claim were not processed I flagged this with UKhealthcare, and Craig swiftly discovered the error and rectified. The payback should be with me soon.”

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Posted 4 years ago

“Always had good service and prompt responses to queries. The staff are always friendly and helpful, thanks to Craig for the help processing my claim today.”

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Posted 4 years ago

“Excellent service from Carl Stickland. My issue was attended to and sorted promptly.”

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Posted 4 years ago

“Always really helpful in every way”

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Posted 4 years ago

“I made an error with my request and Carl patiently waited for me to get the evidence I needed for my claim. He was quick to respond and resubmitted for me.”

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Posted 4 years ago

“I was having trouble submitting the receipt but after talking to a customer service advisor the problem was solved”

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Posted 4 years ago

“After a phone call I sorted out issues I had with email address change. Very quick reply and information”

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Posted 4 years ago

“Their online form is not up to much, and as I am a long standing member (5digit membership) the online form would not accept my submission (needs a 6 digit number). Receipts appear attached when sending them yet I receive e mails suggesting no receipt is attached. One receipt was rejected as not having enough info (ie my name on it and date of receipt) which was patently wrong. In all, it takes too long and too much inefficiency to process claims.”

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Posted 4 years ago

“Quick and effectient response”

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Posted 4 years ago

“I had a similar experience to previous customer in that on my first claim for a check up refund, I was then asked to provide evidence of previous two or three treatments before I had joined the scheme. Fortunately after forwarding the request by email to my dentist, they replied to me.. and I forwarded it to UK Health care. It crossed my mind if the info. My dentist then provided was insufficient I was going to cancel my policy. As it turned out, UK Health care were prompt in accepting the extra info. And I expect a refund soon .”

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Posted 4 years ago

UK Healthcare is rated 4.5 based on 3,309 reviews