UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,917 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unimpressed by the service to date - having tried to contact by phone and email around qualifying period without response or success as an initial enquiry as part of the application; queries were around relevant treatment and how that is defined since it implies a specific health/medical term not for routine prescriptions: applying 13 weeks across all benefits makes it impossible to claim during this period so how is the premium charged explained/justified during that period?”

Helpful Report

Posted 10 months ago

“I do not have any NHS benefits for dental treatment that cover these services. Because of this, I pay insurance to cover these costs. I do not see why my claim should be denied if my insurance covers treatment in a private practice under the conditions offered to me.”

Helpful Report

Posted 10 months ago

“I am really disappointed with the lack of clarity around a family plan. I assumed it would be on the same policy but my wife has a separate one. I had no idea she had a separate policy number as I received no documents confirming that. It was not until I submitted a declined claim for my wife on my policy number that this was flagged up. Pleasingly, when I challenged this they processed the claim but I still have not received an official letter for my wife that I have for my policy. This needs to be made a lot clearer as the communication around this was really poor. Our organisation has moved from the BHSF plan and their system seems much, much smoother.”

Helpful Report

Posted 10 months ago

“I am extremely disappointed with the delayed reimbursement for my UNISON Dental Plan, which I underwent in November. Despite joining the plan a few days prior to my initial appointment at the NHS dental center, I have yet to receive any reimbursement. I would appreciate it if this matter could be investigated and resolved as soon as possible.”

Helpful Report

Posted 10 months ago

“Painful to deal with. Wish I could opt out of this work supplied insurance. Terrible”

Helpful Report

Posted 10 months ago

“Not worth even trying to use the services this company claim to provide. Shame it’s provided by work and I can’t opt out and get a fiver back as that would be more useful. Would put zero if I could.”

Helpful Report

Posted 11 months ago

“Absolute farce Don't bother with this company”

Helpful Report

Posted 11 months ago

“Firstly, I was not advised that you had changed your Claim Form format and the address to send in a Claim. My claim was returned by the Post Office with some documents cut through. When I complained to yourselves about the change in forms/address I was told that new forms would be sent to me. After THREE weeks I rang again asking about forms and was told to print them off the net! Why wasn't this said previously? I have now submitted a claim (on behalf of my wife) and filling it in was not as easy with the new form as it had been with the previous one. Receipts were submitted but I received an email, part of which stated "as your policy is split between a dental maintenance & dental treatment benefit we would need a breakdown to be provided which shows the treatments carried out for each receipt." This is the FIRST time this have ever been mentioned and I've held and claimed on this policy for well over 15 years! I tried ringing Customer Service but the lady was not at all helpful and the phone line at her end was very bad. I would certainly think twice before I'd recommend your company to anyone. All I wanted was a fairly simple claim sorted - consultation and scale & polish only nothing major - but you have not been helpful.”

Helpful Report

Posted 11 months ago

“i had to make a claim but it was refused so i had no option but to close it and go somewhere else and cancel my monthly payment .”

Helpful Report

Posted 1 year ago

“I sent an emailed query with two questions: (1) level of cover I had, and (2) whether certain things were covered. No response, had to chase up a reply. In eventual reply, Question (1) answered but (2) ignored.”

Helpful Report

Posted 1 year ago

“I have contacted UK Healthcare on several occasions about an optical claim. On my 5th attempt, I was told I had claimed the maximum for this year, when in fact I haven't even made a claim this year. Very poor service”

Helpful Report

Posted 1 year ago

“Terrible service. I submitted my online claim a week ago and when I rang to query why I hadn't received my payment I was told they hadn't received it?? I was then told to resubmit it and when I asked if confirmation would be sent to to confirm it had been received I was told they couldn't do that. I was given all sorts of excuses including that I'd submitted my claim on the wrong system even though I've made numerous claims using the same system. Absolutely shocking service! And when I asked to speak to the manager/supervisor I was told she was off today!! Really! I have now got to submit my claim again. Let's see what excuse I'm given when I don't receive my payment within 48 hours.”

Helpful Report

Posted 1 year ago

“Awful. They do not tell you if they are not paying your claim. Cover very limited. I have a medical condition they said was not covered. If i didnt get most of it paid for from my employer I would not use them. Very disappointed.”

Helpful Report

Posted 1 year ago

“I have a unison nhs dental care policy My Dentist says I need tooth number 6 re crowned he said my old nhs white crown can only be replaced with a ugly looking silver one if I wanted a white one I would have to pay private at a cost of £525 🤷🏻‍♂️ so I ask unison dental care plan would they pay what a nhs silver one would be at £319 and I would pay the rest they said no we don’t pay anything for private work I think the world has gone mad so so silly thanks for your help unison .”

Helpful Report

Posted 1 year ago

“Extremely disappointed that after years of paying monthly for a dental plan the one time I actually pay for a filling it is rejected because I chose a white filling. Not even the NHS equivalent to the filling is paid and all you receive is a blunt response from customer service.”

Helpful Report

Posted 1 year ago

“You cant apply on linecto claim dental. I wasnon phone for two and half hours. Lady not helpful she had children shouting at the back. Dhe kept ssying to me i have finished work st 4.45 pm . And asked me to call in the morning. I spoke to debbie to day she said lines close at 5pm not 4.45pm. I then had to call back again dpoke to Debbie and mark it very good excellent service from them . I wasted my phone bill just to submit a claim on setsl.”

Helpful Report

Posted 1 year ago

“have now sent 2 claim forms to the wrong address and no claim(s) rec'd due to the fact that the address on THEIR claim form is INCORRECT .. but UK HEALTHCARE/PROTEGO did not bother to inform me the address had changed????? .. despite the fact this is the 2nd time ... why no info when the 1st was not rec'd????”

Helpful Report

Posted 1 year ago

“Appalling customer service called three times and just rings out”

Helpful Report

Posted 1 year ago

“Waste of time-small-print nonsense. No thanks.”

Helpful Report

Posted 1 year ago

“I have always had a very stressful time claiming from my policy. I have always sent receipts with my claims and always had queries even tho it’s from the same dentist. I’m beginning to think it would be easier saving up. I dont know whether your programme would be be better updated”

Helpful Report

Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,917 reviews