UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.65

4.7 Rating 2,055 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.7

Based on 2,055 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, prompt payment of claims, admin staff are excellent come back with queries straight away”

Helpful Report

Posted 9 months ago

“Given the eighth degree over a a twenty five pound check up after a young into this policy for a year. Appalled quite frankly.”

Helpful Report

Posted 9 months ago

“I was in hospital in spain ,I was on a ward overnight and discharged the next morning having had rests and then seen the cardiologist in the morning before I was discharged, surely the fact the paper work is in Spanish is not my fault, so is the policy not fit for purpose abroad ? Thank you”

Helpful Report

Posted 10 months ago

“I was misled by the advisor that I would get a refund after my treatment. only to discover that there were conditions that I should not have any teeth problems for at least 12 months. It cost me over £300 plus I paid for the month plan of £11. Only to find I could I could not get any refund”

Helpful Report

Posted 10 months ago

“I would have appreciated an email to inform me of the reasons my claim was rejected, rather than me having to chase the matter up!”

Helpful Report

Posted 10 months ago

“Not at all happy that I have been paying this subscription for nearly a year and you have used Covid as a caveat to stop me making a legitimate claim. It is NOT my fault that because of Covid my dentist closed down and I have had to wait to be seen by another dentist. That your policies are so rigid with no flexibility to account for an unprecedented situation such as Covid. Extending to 24 months is of no use to me when my practice closed down. So will you refund me the payments I have made? As I shall now be cancelling this ridiculous policy as its actually cost me more than seeing a dentist. Dont bother with this policy no flexibility at all AND NO REFUND OFFERED EITHER”

Helpful Report

Posted 10 months ago

“Paid into the plan for a very long time, refused payment despite seeing a dentist regularly.”

Helpful Report

Posted 10 months ago

“Misleading and unhelpful on the phones”

Helpful Report

Posted 10 months ago

“Don't use this insurance as it does not pay out. During covid you couldn't see a dentist, and according to them if you haven't seen a dentist before they won't pay out on this insurance. A SCAM REALLY.”

Helpful Report

Posted 10 months ago

“2 claims not been accepted”

Helpful Report

Posted 10 months ago

“I have had dental plan policies in the past but this one is not as straight forward. I have been rejected twice to claim on the policy for one reason or another so I have decided to cancel”

Helpful Report

Posted 11 months ago

“Never easy always always an issue. You have to jump through hoops to get your money back. A receipt you get is not enough evidence! Your receipt has to have your name on it WTF”

Helpful Report

Posted 11 months ago

“On submitting 2 separate claims in one envelope I received a very badly worded email stating you did not have my bank details and the invoice did not have certain details completed. When I rang to discuss the matter I was at first informed the email was not one of yours and must be a scam! On further investigation I was advised my account number had been incorrectly scanned on one of the forms resulting in a new account being set up which would have to be cancelled and details transferred to my existing account. Your adviser was extremely offhand and seemed uninterested. I am very disappointed with the "service" I received.”

Helpful Report

Posted 11 months ago

“I have been a customer for a long time now but the woman dealing with my claim seemed to not have a clue. I spoke on the phone with her to make sure everything I sent was correct and yet payment made to me was wrong again and she was asking for documents I have never needed to send before, even the dental practice said ‘why is she asking for these’. Weeks later still not received correct amount so think it’s time I left uk healthcare. Was so much easier and faster with claims before. Also her attitude was not great when I pointed out she had actually overpaid me an amount on a claim that was not even on the receipt.”

Helpful Report

Posted 11 months ago

“I never hear when the insurance policy begins or ends although you are happy to take the direct debit.”

Helpful Report

Posted 11 months ago

“It covers nothing.”

Helpful Report

Posted 11 months ago

“Asked for unnecessary additional info that was not required. I went for private care thinking it would be quicker. PLEASE CANCEL MY SUBSCRIPTION AS I NO LONGER WISH TO PROCEED.”

Helpful Report

Posted 1 year ago

“They are the worst dental insurance company I’ve ever encountered. They don’t explain the hoops you have to jump through to get your first claim paid. My first claim has so far taken 2 weeks and still isn’t sorted. I sent all the proof required to my initial contact only to be told after chasing that they’re off on long term sick. I have to go through it all again. I won’t be renewing my policy.”

Helpful Report

Posted 1 year ago

“My 83 year old wife has had two spinal decompression operations. A doctors referral letter stating the she will need periodic Reflexology treatment to help with the pain. The referral letter also stated that her condition will only deteriorate as she gets older. Because the referral letter is dated 2014, Uk healthcare are now saying that Referral letters must be renewed every two years. This means she will have to pay a doctor to re write the same letter. This is just not acceptable.”

Helpful Report

Posted 1 year ago

“I would like to thank the Customer Service Advisor for his efficient and prompt responses to emails when a recent dental claim was pended for further information and will shortly be processed.”

Helpful Report

Posted 1 year ago

UK Healthcare is rated 4.7 based on 2,055 reviews