UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,538 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,538 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with this dental plan for 7 years, I put a claim in recently for work carried out 4 weeks ago and due to not having any correspondence gave the number a phone to find out my claim was rejected. I asked why there was no letter or email contact to advise me of this and was just given a brief sorry.”

Helpful Report

Posted 1 year ago

“very disappointed to have paid two years into this scheme to be told I’m not eligible to make a claim for my dental treat, cancelled immediately and never recommended this scheme to anyone .”

Helpful Report

Posted 1 year ago

“Disgraceful, change the rules as they go along”

Helpful Report

Posted 1 year ago

“I have tried to claim a refund on NHS dental work however being forced to jump through hoops and not worth it.”

Helpful Report

Posted 1 year ago

“I have always claimed for my dental treatment very quickly and smoothly but this last time of claiming they haven't processed it as the receipt from my dentist doesn't have my name on it. A card machine receipt doesn't have my name on it. The claim form sent with the receipt clearly states my name and details of the treatment received completed by the dental receptionist. I don't understand why it's a problem this time. The receipt marries up to the details date, amount claimed etc. Just don't understand.”

Helpful Report

Posted 1 year ago

“I recently posted on hear my one star review regards turning down my claim for in hospital claim for mental health. I once again bring this to the attention of anyone reading these reviews. It quite clearly states on the benefits table for ANY hospital stay. Obviously ANY doesn’t mean any. I then looked at the star rating re reviews. I think the rating claimed is clearly exaggerated, of the first 17 5 star claims, only 10 are verified reviews 7 are unverified.”

Helpful Report

Posted 1 year ago

“I took out a subscription two and a half years ago in good faith only to experience my claims being rejected by officiousness. I have therefore cancelled my subscription and recommend no other person to join the scheme which has made a considerable amount of money from me with no corresponding compassion or consideration of my claims for reimbursement. A truly dreadful waste of time and money.”

Helpful Report

Posted 1 year ago

“Hospital In Patient A nightly allowance for any NHS or private hospital admission. The above statement is copied and pasted from UK healthcare site. There is no reference to any disclaimers. I submitted a claim for the above benefits, it was declined because my stay in a NHS hospital was for mental health. I then referenced terms and conditions, after fully reading the terms and conditions I could find no disclaimer or reference to declining claims re mental health. In the modern day it find it abysmal that UK Healthcare discriminates against mental health. To quote the representative that I spoke to…..it would pay out for a broken leg.”

Helpful Report

Posted 1 year ago

“Always requesting further documentation, that you aren't initially asked for, in a way that feels like they are stalling paying or not wanting to pay at all”

Helpful Report

Posted 1 year ago

“I feel cheated by this company. There is no point of paying any premiums when you can’t even claim the simplest amount for dental services. What is the point for having a dental insurance policy when you can’t even claim. Is this for reaping people off and making money out of ordinary people who are struggling to make ends meet?”

Helpful Report

Posted 1 year ago

“I realise that up to date information may be required, however it costs £25.00 to obtain a letter from a doctor to state my health needs, which at present I cannot afford due to high living costs which also causes stress which my treatment for reflexology helps me to cope with.”

Helpful Report

Posted 1 year ago

“I have tried to claim twice and both times it has been near on impossible to make a claim. Online form not working, refusing to pay saying I have not met criteria even though I have. Meaning I had to spend lots of time appealing etc. This company is a scam, do not use”

Helpful Report

Posted 1 year ago

“i am deeply unhappy that i am unable to claim when i pay in every month, the timescale was out of six months as my teeth was fine a filling had come out and this is why i visited the dentist very unhappy”

Helpful Report

Posted 1 year ago

“I had no idea my claim hadn't gone through until I chased.”

Helpful Report

Posted 1 year ago

“Difficult to make claims, website when claiming is unclear too. Even when responding to emails the timing results in delays to meet being repaid.”

Helpful Report

Posted 1 year ago

“I tried to claim for the first time for a £25 dental check-up. Only to have my claim refused. I provided a receipt etc. But, No it wasn't good enough. They wanted a receipt with my name on it! My dentist don't provide these. After about 12 emails between myself and UK Healthcare I was no further forward, so I gave up! I have had this policy for sometime now, so you've taken more than enough money from me to cover the £25 bill. I feel like I have been ripped off.”

Helpful Report

Posted 1 year ago

“Many of my claims have been declined without full information. I have done multiple follow ups with them , I have also asked them to set up a call and happy to discuss over the call but no response. Carl Stickland is the advisor who always helps me to a great extent but others agent lack knowledge . Please look into the bills and then decline the claims. Very much disappointed with the service.”

Helpful Report

Posted 1 year ago

“I sent you 3 different receipts and they weren't good enough if this is fair treatment I wish to withdraw my subscription and would like a refund for all my contributions”

Helpful Report

Posted 1 year ago

“You have to jump through hoops to get paid disgusting”

Helpful Report

Posted 1 year ago

“Excellent service, prompt payment of claims, admin staff are excellent come back with queries straight away”

Helpful Report

Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,538 reviews