UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.65

4.7 Rating 2,078 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.7

Based on 2,078 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally long winded Cancellation procedure. Rang today to cancel the policy for which I have not claimed for a while ( Simple treatment I have never seems to be covered, hygienists visits etc ) instead of accepting that, they kept citing their ‘ cancellation process’ which means a phone call from them within 48 hours - presumably from someone who will call to try to get me to retain the policy or transfer to another. Why can’t they just cancel the policy with one phone call from me, the person who Is paying the policy. They can see thus hasnt been claimed on for an age. I’m trying to get rid of unnecessary direct debits and this procedure does not help.”

Helpful Report

Posted 3 years ago

“If you are thinking of taking out a policy with this company then think twice as I have found them to be totally incompetent staff poorly trained and constant make mistakes time and time again .”

Helpful Report

Posted 3 years ago

“Submitted two claims for dental treatment, no acknowledgment or tracking system on website to check status of claim (i.e received/pending/paid - it's not that difficult....). Chased via email, included receipts again, reply eventually came back to claim not received but would pursue using receipts provided. Three weeks on and still nothing.”

Helpful Report

Posted 4 years ago

“Lodged a claim 3 weeks ago. Nothing has happened. No contact from UK Healthcare. I get the very clear impression that once they have your employers money, that is the last you will ever hear from them.”

Helpful Report

Posted 4 years ago

“submitted a claim 8 days ago still havnt heard nothing think it was for hundreds of pounds not very good our you uk health care quick taking the money from us”

Helpful Report

Posted 4 years ago

“Awful products and even worse customer service. You have to jump through all sorts of hoops that no other provider does, no way of checking where claims are up to. When they say they will call you, they don’t AVOID IF YOU WANT A SIMPLE, TRANSPARENT POLICY”

Helpful Report

Posted 4 years ago

“This policy is through my company & they moved from Simplyhealth to UK Healthcare last year. Heard lots of staff complaining about making claims. This is the second claim I have made where they have asked for unreasonable additional evidence. The first was a dental accident. I submitted receipt but they asked for a report from the dentist. Wasn't worth the cost involved in me getting this so I didn't pursue. Second claim I was refereed to orthopaedic consultant by GP. Receipt from consultant confirmed referred by GP but they are asking for proof of referral! Surely if they are disputing validity of consultants receipt & statement they should pursue this. You are expected to jump through hoops to make a claim. I have now made a complaint. I hope my employers make the decision to swap back to Simplyhealth who have a no hassle quick turn around with claims.”

Helpful Report

Posted 5 years ago

“Poor service and untrust people!!!”

Helpful Report

Posted 5 years ago

“I made a claim on monday for £230 and phone an hour later to be told it was on the system and would be paid in 3-5 days. Phoned just 10 mins ago did not go on the system until yesterday and will not be paid until next week as so busy it is 5 working days. Give poor information and given the time of year really needed the monies back asap.”

Helpful Report

Posted 6 years ago

“I have had several bad experiences with this company, In my opinion I feel barriers are placed to make it difficult to claim through complicated terms and conditions.”

Helpful Report

Posted 7 years ago

UK Healthcare is rated 4.7 based on 2,078 reviews