UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,917 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No point paying this plan for 5 years to get nothing back. I will be cancelling this plan, waste of money in my personal opinion.”

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Posted 6 months ago

“Terrible keep refusing my claims”

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Posted 6 months ago

“Tried to contact BDHS on 30th May 25 to answer the query they had with my claim and their was no reply to the telephone service 01204 522775 and no reason why the calls were not being picked up???? Regards Mrs CM Maltby”

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Posted 6 months ago

“I recently put in a claim, but I have received an email saying my policy was closed. I have had this policy 2 years now and I pay every month. Plus the number she gave me was wrong.”

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Posted 6 months ago

“It’s a nightmare trying to claim on line now that my dentist doesn’t do paper receipts”

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Posted 7 months ago

“The idea is great, but the claims system is a mess. Once l found out that the form would only take pdf documents, not a word document that my dentist sent me. The form would still not upload my receipt. After numerous attempts l gave up. To be honest, l have been paying monthly for over a year, and l have not had a good experience. I have cancelled my direct debit.”

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Posted 7 months ago

“I could not make a claim, the dental plan was a complete waste of money and time. I was asked to produce a card receipt with my name on it. Debit/credit card receipts do not include the card holder name. I was also told that the treatment I received was private, which it definitely was not. It would have cost a lot more if it had been private. I had no choice but to cancel the plan, I found the whole experience very frustrating.”

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Posted 7 months ago

“I am absolutely disappointed and confused with this system. There is no issue when taking money from the account holder but when it comes to processing there is an issue. Enough is enough.”

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Posted 7 months ago

“Only making a small claim for an unexpected hospital stay and you would think it was equal in value to the Crown Jewels !! Being told one thing was required by email and something different when I phoned up . Very poor when dealing with people who could well be stressed !!”

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Posted 8 months ago

“Dental policy is not encouraging, despite paying for a year, i tried so much to get an NHS dental during this period to get a treatment but to no avail until recently I had to cancel my policy since I couldn't benefit from it. A week to my cancellation I got an NHS about 4 hours to my location and finally had my treatment done. Unfortunately, my claim was declined. I can't recommend this policy. I would have used the money i paid and get a treatment in a private dental clinic.”

Helpful Report

Posted 8 months ago

“Whenever you put a claim in it's a lottery whether they decide to accept or not. Apparently Ear wax removal is not claimable even when recommended by GP and you can't hear without it being done. E.G prevents full use of headsets. There is no clear list available on their website of this and needs to be clearer for all your customers what can be claimed and what can't. not very good service. Would never of had this done if knew the claim would be rejected, now £60 out of pocket. Would give zero stars for this alone.”

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Posted 8 months ago

“Previously had great experience over the past 7 years, prompt processing of claims and great communication. Recently I’ve had claims for treatments that are covered by the policy rejected. This has never happened previously despite the treatment being the same and using the same GP referral note.”

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Posted 8 months ago

“Very poor service. What they offer is not clear, but take your money, and then when you go for a routine appointment, they reject the claim.”

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Posted 8 months ago

“Not what I expected. The advertised cover is not what is actually covered”

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Posted 8 months ago

“Claims are 'lost' even when posted online, very unclear how much you are able to claim in any given period, communication poor when wanting to understand the processes.”

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Posted 9 months ago

“I’ve had a tough time 3 times now I’ve submitted a claim and it hasn’t went through. I’m not happy with the service and have proof I’ve sent them with screen shots and photos yet nothing ever comes of it”

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Posted 9 months ago

“Very poor communication claims sent in and not processed. Claim forms sent with half the form missing. Far better customer service years ago as Hospital Saturday. Hence direct debit cancelled.”

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Posted 9 months ago

“A claim was made and we received just a small payment. No great service received by this company.”

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Posted 9 months ago

“Dreadful. Two claims submitted, one for me and one for my wife. Mine paid, my wife's not. I queried and was told that "my colleague missed my wife’s claims from your previous email .... I have now processed these" These being two amounts, one examination and one fillings. One amount only received, which wasn't either of the amounts claimed. Queried by email on 7th February - no response so far (14 February)”

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Posted 9 months ago

“I am sick and tired of paying and when its time for payment. It become a problem.”

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Posted 10 months ago

UK Healthcare is rated 4.6 based on 2,917 reviews