UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.54

4.5 Rating 3,292 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.5

Based on 3,292 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

Write Your review

Tell us how UK Healthcare made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer advisor was really helpful, prompt reply and informative.”

Helpful Report

Posted 2 years ago

Dear Imran, Thank you so much for your enthusiastic 5-star rating of UK Healthcare! We're thrilled to hear that you had such a positive experience with our services. Your kind words about our customer advisor being helpful, providing prompt replies, and sharing informative insights truly warmed our hearts. We appreciate your feedback and look forward to serving you in the future. Best regards, Customer Service Team

Posted 2 years ago

“The lady today was excellent Friendly and efficient and has resolved the delay Thanks”

Helpful Report

Posted 2 years ago

Thank you so much for your five-star rating of UK Healthcare! We greatly appreciate your positive feedback and are thrilled to hear about your excellent experience. We are delighted that the lady you interacted with today was friendly, efficient, and successfully resolved the issue. Best regards, Customer Service Team

Posted 2 years ago

“Delt with Deborah morrey when ringing up very friendly very helpful lovely woman , and very fast payment for dental work”

Helpful Report

Posted 2 years ago

Dear Nichola, Thank you so much for taking the time to give UK Healthcare a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear about your experience with us. We're delighted to hear that your interaction with Deborah Morrey was nothing short of exceptional. We'll be sure to pass on your compliments to her, as she'll be delighted to know that she made a positive impact on your journey with us. Once again, thank you for choosing UK Healthcare and for sharing your wonderful review. We look forward to being of service to you in the future. Warm regards, Customer service team

Posted 2 years ago

“Very helpful contact with Deborah Morrey Now twice”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you so much for your amazing 5-star rating of UK Healthcare! We greatly appreciate your kind words and are thrilled to hear about your positive experience. We are also delighted to know that you had a very helpful contact with Deborah Morrey not just once but twice. Our team is committed to providing exceptional service and it's fantastic to see that Deborah has been able to assist you effectively. Thank you once again for your support and for choosing UK Healthcare. We are always here to help and look forward to serving you in the future. Best regards, Customer service team

Posted 2 years ago

“helpful service from Debra Grimshaw”

Helpful Report

Posted 2 years ago

Dear Liz, Thank you so much for your four-star rating of UK Healthcare! We truly appreciate your feedback and are glad to hear that you had a positive experience with our services. We are delighted to know that you found our service helpful, especially from Debra Grimshaw. Our team strives to provide the best assistance possible, and your kind words serve as an affirmation of our efforts. Once again, thank you for taking the time to share your thoughts. We value your support and look forward to serving you even better in the future. Best regards, Customer Service

Posted 2 years ago

“I made my first claim a week ago on my dental plan following an initial examination at my own cost. I was pleased how my claim progressed, no issues at all. Overall, excellent customer service - thank you.”

Helpful Report

Posted 2 years ago

Thank you so much for giving UK Healthcare a five-star rating! We truly appreciate your positive feedback and are thrilled to hear that your experience with us and the claims process was seamless. It is fantastic to know that your claim progressed smoothly, without any issues. We take great pride in providing excellent customer service, and your kind words mean a lot to our team. Once again, thank you for choosing UK Healthcare, and we look forward to continuing to serve you in the future. Best regards, Customer service team

Posted 2 years ago

“Thankyou for dealing with my claim fast & efficiently. The mistake regarding the prescription reciept was on my part as I wasn't sure what I needed to send, as you can't keep the actual prescription. When it was explained that you only needed the drugs label it was dealt with straight away. Thanks again happy with the service.”

Helpful Report

Posted 2 years ago

Thank you so much for awarding UK Healthcare with a 5-star rating! We truly appreciate your positive feedback and are thrilled to know that you were happy with our service. We understand that it can be confusing at times, but we are always here to assist you. Our team acted promptly upon receiving the necessary information, and we're glad we were able to resolve the issue efficiently. Once again, thank you for choosing UK Healthcare, and we look forward to serving you in the future. Warm regards, The UK Healthcare team

Posted 2 years ago

“Awful service when claiming for a dental checkup. They refused to pay my 1st receipt as it wasn’t the exact amount for a checkup as I had bought dental sticks after the check up. I had to re request an invoice from my dentist. It took over 4 weeks to process the claim after 3 emails backwards and forwards.”

Helpful Report

Posted 2 years ago

“I am expressing my deep disappointment of the refusal to cover the £250 cost of the treatment that has placed an unexpected and burdensome financial strain on me, particularly as a student already grappling with managing expenses. When I enrolled in your insurance plan, I did so with the belief that it would offer assistance in covering essential dental expenses, ensuring I could afford necessary treatments. However, I was dismayed to discover that white fillings are not covered under Nhs costs, a fact that was not adequately communicated to me by my dentist or your policy beforehand, leaving me fully responsible for the entire expense. Therefore, I terminated my subscription with your company, as it fails to serve my needs as initially intended.”

Helpful Report

Posted 2 years ago

“Have submitted our bank details three times , still no payment received from claim on the 29.02.24, we are now due nearly £500”

Helpful Report

Posted 2 years ago

“Been refused a prescription payment as i buy a prepaid prescription due to the volume of medication , why they wouldn't pay a one off prescription payment like any body else i don't know i have had to pay , i know it will only cover under £9 but that helps . this needs looking into UK healthcare , i will be passing this info on to our company who use you .”

Helpful Report

Posted 2 years ago

“Great customer relations and very friendly and helpful staff”

Helpful Report

Posted 2 years ago

“Had two policies and two claims one refused due to private treatment and the other processed incorrectly. Would not recommend.”

Helpful Report

Posted 2 years ago

“Sara Leathley is very helpful and responds to emails promptly too. She knows what she is doing and is great help all the time. Thanks VD Nurseries”

Helpful Report

Posted 2 years ago

“I made a request to change from one policy to another changing the people on the policy too which I really thought would be difficult but it was completed in a very short time. Any in customer service rang me and completed this immediately for which I was very grateful.”

Helpful Report

Posted 2 years ago

“Really speedy response to a billing request”

Helpful Report

Posted 2 years ago

“Andrew and Sara helped me resolve my issue promptly with no troubles”

Helpful Report

Posted 2 years ago

“I have never had a health plan before and have found this service to be exceptional. Staff respond quickly and efficiently to emails. So far I have claimed dental treatment, no bother, and added my children to the cover which provides peace of mind.”

Helpful Report

Posted 2 years ago

“Sara was good at setting up my policies but as to making a claim....nightmare. Each time l contacted them for an update l spoke to someone different and each required more information to complete the claim, despite contradicting themselves. Eventually got the policy claims refunded but now l cancelled the policy. Very frustrating.”

Helpful Report

Posted 2 years ago

“I contacted the company with regards to my dental plan and a payment that had not been processed. The customer service representative was extremely helpful, knowledgeable and friendly. She gave me her direct email so I could send the documents to her to enable her to process my claim. My claim was completed the next day. Excellent customer service.”

Helpful Report

Posted 2 years ago

UK Healthcare is rated 4.5 based on 3,292 reviews