U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.48

3.5 Rating 2,125 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting and fraudulent way. Give u very good price online then call you just before few hours insurance starts and demands extra money. Don’t bother with them.”

Helpful Report

Posted 10 months ago

“Not even worthy of the 1 star. I’m a 25 year old girl, it’s my first time sorting my own insurance out, I read carefully and signed & paid for a policy, I was rang back twice hours later to say I had been declined by that ‘provider’ and I had to pay an extra amount of £75 - and the insurance wasn’t due to start until 2 days later. I had asked to phone them back after thinking about it and discussing with my parents as it’s my first time doing this - and was haggled to stay on the phone and was given a discount to £50. In the end I agreed as I badly needed the insurance for work and had already paid them the only bit of money I had left. I then phoned my Dad to be told that it’s a crazy amount I had just sent (£230 in total) and to cancel it immediately and get my money back and find a cheaper quote elsewhere. So I phoned back, and was told I have to wait 30 days for my money back and also £75 is being taken off for cancellation fees. Although I was told on the phone before I agreed to the policy I had 14 days to cancel and get my money back - no one had mentioned any cancellation fees. I find this crazy considering the policy hadn’t even started (was due to start 2 days later) and the agreement was only spoke about 5 minutes prior. I highly recommend anyone to avoid this company I think it’s a massive rip off and they know exactly what they’re doing luring people on call. I am still waiting for my money back (it’s been 24 days since).. not including the £75 of course. I now have a new policy elsewhere over half the cost and they haven't called me once, haven’t requested any extra money like U Drive Cover have. Disgusting company and awful staff. Avoid avoid avoid”

Helpful Report

Posted 10 months ago

“Very very very poor company, no one knows what there doing, prices are changed after your initial car insurance price, things are added after and then your emailed saying there will be additional charges. Things are emailed to the head office to customer service, that they then re email asking for again when it’s already been sent. Rubbish company and can’t wait to leave next year. And will never use again.”

Helpful Report

Posted 10 months ago

“Pathetic, i will never chose this company again, do yourself a favour and find another one, any is better than this”

Helpful Report

Posted 10 months ago

“Very bad and rude customer service. The staff is not trained and talks very rudly. When i cancelled the policy they over charged me although the cancellation clause is not clear they said they had discrection to charge the percentage of the policy plus cancelation fee of £75 instead of day they provided cover to me. Please seek written confirmation from this company on all aspect before buying the policy otherwise you will loose alot and the customer service experince you are going to face is terrible.”

Helpful Report

Posted 10 months ago

“All that has happened in the 1 month ive been with them is the price went up and then extra charges, gutted to be locked in with these for the next year. Would not recommend to anyone and cant wait to leave already.”

Helpful Report

Posted 10 months ago

Helpful Report

Posted 10 months ago

“Took my money the whole process signing up was the wrong decision. Lost my deposit and they didn’t support me. I would not recommend and have told others too.”

Helpful Report

Posted 10 months ago

“Without question the worst experience with an insurance company I’ve ever had.”

Helpful Report

Posted 10 months ago

“Rudest customer service I’ve ever experienced. Scammers adding to your policy after you purchased.”

Helpful Report

Posted 10 months ago

“AVOID AVOID AVOID AVOID AVOID AVOID SCAM!!!! THEY RUIND MY HOLE CREDIT SCORE, EXPENSIVE UNPROFESSIONAL BASTARDS!!!!”

Helpful Report

Posted 10 months ago

“Moved to secure place but they have new charges for you and every time insurance remain same while my other peers got low insurance when move to secured parking postcode. Would not continue my insurance for next year.”

Helpful Report

Posted 10 months ago

“Would give a 0 if I could !! Service is diabolical! Staff are very rude and incompetent!! Make up their own terms by the minute!! Save yourself time and hassle! Do not get insured with them! Awful company have contacted trading standards”

Helpful Report

Posted 11 months ago

“I would have put '0' rating if there is any option. Very bad insurance company I ever seen. Total scammers dealing with it. Everything will fine if you start requesting them for cancellation and would say unknown terms and conditions which is not a part of contract. BEWARE of these scammerssss...”

Helpful Report

Posted 11 months ago

“One simple mistake and they charging over £100 to correct on computer. This company needs to go they find any excess to add money on which has now made it more expensive then last year ow and to top it off if I want to cancel have to to pay more money which I don't have. Scammers I will be getting in touch with trading standards to look in to this company”

Helpful Report

Posted 11 months ago

“Day light scammers”

Helpful Report

Posted 11 months ago

“Just wanted to let folk know that if you make a simple mistake like i did on their very lengthy application form to take out one of their car insurance policies they will grant you the policy and then tell you that you have made a mistake on your application form three months later and bill you £176.00 for them to correct a simple error. Legalised Gangsters & Day Light Robbery”

Helpful Report

Posted 11 months ago

“I called requesting why my insurance premium got increased by nearly £400,while the value got decreased by nearly £10000.Also I mentioned that now I use the car only 6 months a year as the rest of the time I live abroad,so I hardly do 2000 miles total.The person was very unprofessional,wouldnt let me talk,and he cut me off.I only tried to talk,but he refused to listen.Terrible and unprofessional approach.I would not recommend.Very bad experience.”

Helpful Report

Posted 11 months ago

“purchased cover two days ago after two day the demanding £600 more, ridiculous this is daylight robbery, no problem cancelled it”

Helpful Report

Posted 11 months ago

“The staff is very incompetent because I called many times, I send the documents to prove identity to explain I sent them by email and still received that they are canceling our insurance, had to call every day.”

Helpful Report

Posted 11 months ago

U Drive Cover is rated 3.5 based on 2,125 reviews