U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,103 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,103 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very very poor company, no one knows what there doing, prices are changed after your initial car insurance price, things are added after and then your emailed saying there will be additional charges. Things are emailed to the head office to customer service, that they then re email asking for again when it’s already been sent. Rubbish company and can’t wait to leave next year. And will never use again.”

Helpful Report

Posted 7 months ago

“Took my money the whole process signing up was the wrong decision. Lost my deposit and they didn’t support me. I would not recommend and have told others too.”

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Posted 8 months ago

“Without question the worst experience with an insurance company I’ve ever had.”

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Posted 8 months ago

“Rudest customer service I’ve ever experienced. Scammers adding to your policy after you purchased.”

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Posted 8 months ago

“AVOID AVOID AVOID AVOID AVOID AVOID SCAM!!!! THEY RUIND MY HOLE CREDIT SCORE, EXPENSIVE UNPROFESSIONAL BASTARDS!!!!”

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Posted 8 months ago

“Moved to secure place but they have new charges for you and every time insurance remain same while my other peers got low insurance when move to secured parking postcode. Would not continue my insurance for next year.”

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Posted 8 months ago

“Would give a 0 if I could !! Service is diabolical! Staff are very rude and incompetent!! Make up their own terms by the minute!! Save yourself time and hassle! Do not get insured with them! Awful company have contacted trading standards”

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Posted 8 months ago

“I would have put '0' rating if there is any option. Very bad insurance company I ever seen. Total scammers dealing with it. Everything will fine if you start requesting them for cancellation and would say unknown terms and conditions which is not a part of contract. BEWARE of these scammerssss...”

Helpful Report

Posted 8 months ago

“One simple mistake and they charging over £100 to correct on computer. This company needs to go they find any excess to add money on which has now made it more expensive then last year ow and to top it off if I want to cancel have to to pay more money which I don't have. Scammers I will be getting in touch with trading standards to look in to this company”

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Posted 8 months ago

“Day light scammers”

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Posted 8 months ago

“Just wanted to let folk know that if you make a simple mistake like i did on their very lengthy application form to take out one of their car insurance policies they will grant you the policy and then tell you that you have made a mistake on your application form three months later and bill you £176.00 for them to correct a simple error. Legalised Gangsters & Day Light Robbery”

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Posted 8 months ago

“I called requesting why my insurance premium got increased by nearly £400,while the value got decreased by nearly £10000.Also I mentioned that now I use the car only 6 months a year as the rest of the time I live abroad,so I hardly do 2000 miles total.The person was very unprofessional,wouldnt let me talk,and he cut me off.I only tried to talk,but he refused to listen.Terrible and unprofessional approach.I would not recommend.Very bad experience.”

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Posted 8 months ago

“purchased cover two days ago after two day the demanding £600 more, ridiculous this is daylight robbery, no problem cancelled it”

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Posted 8 months ago

“The staff is very incompetent because I called many times, I send the documents to prove identity to explain I sent them by email and still received that they are canceling our insurance, had to call every day.”

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Posted 8 months ago

“This is the worst company you can ever get an insurance with. They will keep asking you for more money is after you have paid the agreed premium.”

Helpful Report

Posted 8 months ago

“Staff are very rude. Cancelled my insurance and I had to pay cancellation fee and I hadn’t had the insurance for a day. Payed 360 up front, was told on the phone 3-4 days for refund, email said 15 days and after I sent an email to the company myself was told it can take up to 30 days. Absolute joke of a company and extortionate prices”

Helpful Report

Posted 8 months ago

“This lot are crooks. I will be alerting the Financial Ombudsmen to their activities, writing to my MP and posting on social media sites. These are brokers who underwrite insurance policies with Close Brothers who are under investigation for defrauding people with loans on cars going back over a decade. They position themselves as cheap but then take cash BEFORE telling you that premiums will be higher and you owe a cancellation fee if you back out. The APR is EXTORTIONATE and the service is dreadful. The 5 star posts I assume are fake but I cannot be sure of that. They CLEARLY target Trustpilot and I will point out to the Ombudsmen that the reviews on TP are MUCH higher than Google and by a long way. 1.5/5 versus 3.5. This stinks of fake profile posting and will suggest they investigate accordingly. You will see masses of 1 star reviews. The insurance aggregators need to be held accountable to positioning these as no.1 choice. Do not go near them!! Also if you do fall fowl of this ask for a Freedom of Information request which they must legally honour. Careful inspection of all internal comms will no doubt show some misalignment between data collection and privacy law and their practice. They are total cowboys.”

Helpful Report

Posted 9 months ago

“Came in with a cheap price on quotezone. no idea they were a broker. After paying a 350 deposit called 2 days later to say the premium would be going up then called a week later to say my details were entered incorrectly and I would need to pay 1000 or my policy would be cancelled. Received 75pounds refund from 350 deposit but still not received the refund 3 weeks later... AVOID SCAMMERS”

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Posted 9 months ago

“Awful company i tried to cancel last 3 months as i was emegrating and they wanted more money than the balance of the full year they pray on the vulnerable no wonder young kids drive woth no ins its cheaper to get fined”

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Posted 9 months ago

“"U Drive Insurance is ripping people off! They misled me with false promises, hidden fees, and unnecessary premium increases. Poor customer service, , and lack of transparency make it impossible to trust them”

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Posted 9 months ago

U Drive Cover is rated 3.5 based on 2,103 reviews