U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,129 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suffer with anxiety but mo made me feel comfortable and in safe hands very pleased with his service 5 stars! He felt like a friend! :)”

Helpful Report

Posted 2 years ago

“I'll be going straight to the Ombudsman, I would advise against engaging the services of this particular broker, as my personal experience with them has been rather unfavourable. Regrettably, they have not only failed to uphold professional standards but have also engaged in unscrupulous practices that resulted in a substantial financial loss on my part. Moreover, their claim of providing insurance coverage during the period when the insurance company was allegedly preparing the necessary documentation turned out to be deceitful and baseless. Furthermore, I must express my disappointment with the telephone agent's unprofessional behaviour, as they consistently addressed me as "mate." Such conduct is entirely unacceptable. Overall, I find these actions to be a glaring display of incompetence and disregard for ethical business practices.”

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Posted 2 years ago

“Friendly staff,and answered me for all question”

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Posted 2 years ago

“Prompt service, thank you Max”

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Posted 2 years ago

“Absolute shower, couldn't add people, never got back to me with queries, ended up cancelling the policy and then they calculated the refund incorrectly and charged us more money! Money grabbing shower! Do not use. Insurance is based on trust, evidently not this company! Avoid!!!!!!”

Helpful Report

Posted 2 years ago

“Very slow at answering the phone not very helpful and asked for documentation I had already sent to them , I got a confirmation email telling me they had all the necessary paperwork from me , 3 weeks later they asked me for the same stuff again . Don’t know if I will use them again”

Helpful Report

Posted 2 years ago

“I took new policy 3 weeks before my old policy expired as I was going away. 19 days before my policy started, I contacted Dodgy u drive and cancelled my policy and they have charged me £75 for what???? It's understandable if my new policy started it hadn't still had 2 weeks before it started and they charged me £75 for what??? I am taking this further spoken to a solicitor, as charging £75 for policy not started is not appropriate. I would advise everyone to stay clear of dodgy Udrive.”

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Posted 2 years ago

“They give me cover for good price..”

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Posted 2 years ago

“I clearly understood everything explained to me over the phone with a polite and helpful attitude which was very nice and uncomplicated thank your team”

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Posted 2 years ago

“Really helpful from start to finish and being a new driver found me a good deal when changing cars”

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Posted 2 years ago

“The advisor that I spoke today was absolutely amazing very kind and professional.”

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Posted 2 years ago

“Avoid at all cost this so called Company will rip you off I cancelled my insurance then they said I need to pay the whole year off = I don't think so I've looked at over 100 reviews of the u drive and all say the same thing , all they want is your money they don't care in any way shape or form they will lie and manipulate you in any way to get the money absolutly disgraceful I hate this company”

Helpful Report

Posted 2 years ago

“CAVEAT EMPTOR - BUYER BEWARE Wow ! How does this company manage to remain in business with so many negative reviews on- line. I guess it shows just how people don’t review a company prior to buying with them. I fell victim to them and I cancelled as soon as I reviewed this company which I did as something just didn’t feel right about the process of buying car insurance with them. They ‘call back to validate’ your details within 24/48 hours, where they then up your price ! When you cancel, bang £75 cancellation fee even prior to insurance starting. Needless to say for a 15 minute mistake it cost me £75 for the pleasure of removing them from my life and …from what I’ve read, I got off lightly If you haven’t already purchased a policy, read the reviews on line on Google review summary”

Helpful Report

Posted 2 years ago

“Charlotte Howelle was extremely helpful in understanding my plight in sending photos etc. Why my policy should increase by over £300 because I might have removed an additional driver baffles me! The insurance market has never being kind to older drivers!”

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Posted 2 years ago

“Rip off, took 150.00 off me to start the policy then told me I couldn’t use my NCD because I had put it on my own private van for 4 months. Even though I had built the NCD over 20 years on a car. My insurance doubled in price, but they had already taken 220 .00 off me then cancelled my insurance because I refused to pay”

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Posted 2 years ago

“What a love girl Charlotte very helpful thanks a lot good to have ppl like her to help you”

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Posted 2 years ago

“Rachel helped me a lot had issues with third party insurance wanted many documents Rachel manage too help me through it all got my insurnace sorted for the best price thank you”

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Posted 2 years ago

“Very easy to get through. Rachel was excellent and made the call a very pleasant experience! Definitely recommend :)”

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Posted 2 years ago

“Spoke to a guy called Moe or Mo, tutted his teeth and then proceeded to shout “who you talking to” once i said let me speak to your manager he started talking like he’s some gangster, this is meant to be my “policy handler” goes to show how bad this company is. Call was on 27th of April around 13:03”

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Posted 2 years ago

“I find friendly behaviour and they are very helpful”

Helpful Report

Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,129 reviews