U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,144 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,144 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible terrible service. Avoid if at all possible. An admin error occurred which i informed them about almost instantly when i went through the insurance proposal. Their solution. Pay £80ish to change a minor detail or pay £75 to leave. Trying to get through to customer services on a saturday also an issue. On hold for 45mins ish at a time only to be hung up on is just not good enough. Looking at their other feedback it appears to be a common trend. Needless to say, i can't recommend these, even slightly. Pay a little more and use a reliable company.”

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Posted 2 years ago

“The customer service manager was excellent and she also mentioned she trains the staff which clearly she is more than qualified to do.”

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Posted 2 years ago

“Do not use this company look at there ratings on Google before proceeding with them.very unprofessional.and don't call you back for days if you wish to hold the line waiting for a so called call handler yo will be waiting for about 80 minutes minimum just to be told someone will call you back to no avail”

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Posted 2 years ago

“Cancelled my policy with this joke of a company was told I would be refunded within 30 days and on the 29th day was emailed saying it will take 7 more days there fast enough to take your money just don’t want to give it back just scammers if you ask me !!!”

Helpful Report

Posted 2 years ago

“My vehicle was stolen 23/3/2023 I reported it to udrive the following morning as the office was closed when I noticed my vehicle stolen. I was told because I purchased an optional extra (vehicle replacement) when I took the policy out that I was entitled to a curtesy car. I was put through to another company to give all of my details only to be told after several phone calls later that I was not entitled to a courtesy car because I have driving convictions, I was later offered another service of a (payment in lieu) that nobody could explain what it meant. So basically I’ve paid for a service I’m not entitled to then they offer a service that they do not know what it means. After numerous phone calls and several days later I was told I wasn’t entitled to this service either due to my convictions, I declared all of these when they took my money for my policy so clearly aware of these. On the Tuesday I called my underwriters because this matter was being blamed on other companies then was told it was a matter to be raised with the underwriter, these where unaware of my vehicle being stolen udrive had not made any contact with them to inform them of the theft of my vehicle. I’ve been severely stressed and depressed over all of this, I was offered a courtesy car if I paid for it myself and I’d be reimbursed for this but I can not afford the £1200 to pay for it, after all of this I was told they had found me a car and the company was happy to hire me a car with my convictions to then be told they had changed their mind and wouldnt hire me one. I’ve been left today with an option of upto £250 reimbursement towards taxi fares, I am very unhappy with the customer service from this company. I will be seeking legal advice towards all of this as I feel like I’m the one being punished, chasing up all of these matters on a daily basis and informing the other parties as udrive are not cooperating with them properly I have been without a vehicle for almost 2 weeks and have been getting false promises on a daily basis Being told someone will contact me the same day and not getting follow up calls as promised”

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Posted 2 years ago

“Very helpful today sorting out my insurance. I found that my complicated request was dealt with in a professional and sensible manner. All issues were resolved. This is an honest review. Regards, Steve, a happy customer.”

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Posted 2 years ago

“Charlottle is an excellent member of this team. She is incredibly helpful and very kind. Thank you Charlotte”

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Posted 2 years ago

“Cant really fault them i had no issues at all”

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Posted 2 years ago

“The very good thank you”

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Posted 2 years ago

“Charlotte was so quick and helpful when helping me switch my car on my policy, thank you!”

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Posted 2 years ago

“Absolutely terrible This company seem to focus on collecting data They ask for a lot of personal information eg NI number and then block uou if they don’t get it Is it because of the high amount of illegal people in this country I don’t know but I’m very uncomfortable giving my personal data away”

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Posted 2 years ago

“Good customer relationship. Thanks”

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Posted 2 years ago

“Very helpful polite and professional. Well done Charlotte.”

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Posted 2 years ago

“Fantastic service from jade, she made sure I understood everything.”

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Posted 2 years ago

“I call today to ask if is possible to extend cancelation period until tomorrow, and Jamey solved straight for me Im more than happy to hear that Thank you guys for your service The best”

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Posted 2 years ago

“Jamie was excellent and sorted out my new insurance details efficiently and customer service was great!”

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Posted 2 years ago

“Spot on service always ready to help”

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Posted 2 years ago

“We don’t know how good or bad a car insurance provider is until we need to make that dreaded claim. If we don’t ever make a claim we can only judge by the customer service and pricing we receive during the dealings we have in the initial contact or at renewal time we have with the provider (the people taking the money from us) Customer service with U Drive Cover is very good, telephone conversations are helpful and informative. The cross-checking of personal details I found to be intrusive and at a level I have never experienced before, other than applying for a mortgage and I’ve been buying car insurance for almost 50 years. But perhaps this is commonplace with other insurers when taking-on someone new. Overall, U Drive Cover is; efficient and competitive in their price for cover. So far they’ve made me happy with what they have provided. 👍🏻”

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Posted 2 years ago

“We lost connection but Charlotte called me straight back, saving me having to go through all the options again! Professional and friendly service Thank you”

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Posted 2 years ago

“Charlotte, the advisor was absolutely fantastic unfortunately do not take her surname but she works in the cancellation policy team. I would like to say a very big thank you for explaining the process and the cover in a very professional manner. Charlotte was very calm and professional and lovely to speak to advisers like that.”

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Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,144 reviews