U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.48

3.5 Rating 2,155 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,155 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst thing I ever done going with this company they do not listen to anything you say to them”

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Posted 3 years ago

“Jamie Griffiths was quick to sort out some changes to my policy. Can't complain to be honest.”

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Posted 3 years ago

“Tried to charge me £125 cancellation. my policy doesn't even start for another two weeks! increased their initial quote by £400 and said as i paid the initial amount already that i could have 3-4 months to pay this. When i challenged and said cancel the policy she says there is a cancellation poilcy of £125. After arguing about 14 day cooling off period she backed down. Very rude (Kiranjeet Kaur) shame on you and company you work for.”

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Posted 3 years ago

“Jamie Griffiths was fantastic.. dealt with my problem straight away and came up with a solution, highly recommended! Thanks mate”

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Posted 3 years ago

“Vincent green was very helpful and professional in his service very much appreciated”

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Posted 3 years ago

“I had problems with my other insurance and u guys especially Rachel Lockyer and charlotte Howell was understanding and really help me resolve my issue and went the extra mile for myself thank u very much”

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Posted 3 years ago

“The sales person was very efficient and knows what he is doing. He took his time to explain the contents of the insurance and apologised on behalf of his. Onpany for a minor misdemeanor. I appreciate him so much.”

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Posted 3 years ago

“Great service and really appreciate your cooperation.”

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Posted 3 years ago

“The customer advisor jaymil was really hepful.”

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Posted 3 years ago

“Never again will I use this shady company”

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Posted 3 years ago

“Just make people wallet empty Customer service very poor”

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Posted 3 years ago

“The worst insurance company,the customer service very rud & disrespect never recommended.”

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Posted 3 years ago

“None to mention.”

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Posted 3 years ago

“Jay was very helpful and polite”

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Posted 3 years ago

“The worst insurance company I have ever used by miles. avoid if you don't want to get scammed.❌❌❌❌❌❌❌”

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Posted 3 years ago

“ITS A SCAM : Worst insurance company I’ve been with in the last 20 years, customer services is terrible. Took my deposit and quoted a price via a comparison website. Had to call them for verification and they put the price up. The girl on the phone made fun of me because I didn’t know if you don’t use your no claim bonus they expire.”

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Posted 3 years ago

“AVOID AT ALL COSTS! I am looking at taking legal action against their malpractices!”

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Posted 3 years ago

“The customer service to begin with was pretty poor. Having to send the same documents over and over to different people. The price was last year good, but then to make changes to a number plate the admin price was extortionate. The renewal price came back almost £1000 more than the cheapest I have found. And when I went to change my car over during the policy. Most other insurers had a cheaper offer as the new car was cheaper to insure, however udrive charged me more to insure this car.”

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Posted 3 years ago

“Completed all the details online, never received any paper work (even though I had paid in full),so had to call them a couple of days later to chase it up, they said "I have to confirm all the details I had already filled in online again on the phone as standard to start the policy" What was the point in filling it in online then, I might of well just called! I had clicked the car was owned by mistake when it was a lease car, they called to say they are refusing to insure me with that particular insurer due to the mistake, but can insure me with another provider for an extra £50. I said no I will cancel then as I am in my cooling off period, was told if I cancel during the cooling off period I will be charged £120!!! So basically they said I was stuck between either paying £50 to stay with them or £120 to get out in a cooling off period! The lady was rude to me on the phone, I will be speaking to the Financial Ombudsman about this. Not happy with how I was treated during this process and the call being backed into a corner.”

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Posted 3 years ago

“DO NOT USE THIS COMPANY!! SCAM ALERT!! They took £268 deposit off me, then canceled policy without telling me. I was stopped by police and when we contacted them they would not honor policy!! I'm now facing 6 points and a fine, have no insurance, and they holding on to my refund for 3 weeks and that's if I ever get it!! Oh and they deducting £75 cancelation fee!!! They hang up on me when I ring, and don't reply to emails!!! ABSOLUTELY HORRENDOUS COMPANY WHO ROB YOU THEN LEAVE YOU HIGH AND DRY!!! THEY WILL BE REPORTED TRUST ME”

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Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,155 reviews