U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.48

3.5 Rating 2,154 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,154 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Luke for listening and helping me with the move and updates, it's a tricky time with relocation and Christmas round the corner it was much appreciated. Excellent service, thank you. Best Wishes”

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Posted 2 years ago

“It took 2 weeks to try to sort out the insurance and ended with no insurance but it cost me £200.00 for the privilege not happy”

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Posted 2 years ago

“Nice voice , nice style of talk . Very easy to understand.”

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Posted 2 years ago

“I called to solve an issue and I was surprised they answered in 1 min and solved everything”

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Posted 2 years ago

“very unprofessional and lots of charges applied after contract taken out. Customer service training needed. this is why Google ratings are 1 out of 5 from everyone”

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Posted 2 years ago

“He's very good, I'm glad I have him”

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Posted 2 years ago

“Perfect procedures straight to the point very cooperative. Remain good not like other insurers who living their clients in dire need of assistance”

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Posted 2 years ago

“Unbelievable amount of questions ie National ins number passport d licence list goes on . Paid to leave them absolute robbers famous quote read terms and conditions. . Would get more honesty from a Nigerian insurance co”

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Posted 2 years ago

“Angel was very helpful and resourceful while I was speaking with her about my renewal quote. She managed to get me a discount which is great and she was lovely to speak too. Thanks a lot angel!”

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Posted 2 years ago

“It took 12 minutes to get through but when Max answered the call he was efficient and courteous.”

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Posted 2 years ago

“Ask for Luke, He's a good guy and will get your problem sorted in a snap and with a smile.”

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Posted 2 years ago

“It took a while and a few phone calls to establish the cover was in place and all my details correct but you dealt with the issues professionally and I am happy with the premium secured.”

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Posted 2 years ago

“This is the worse insurance which I experienced in UK. I have been paid every month insurance payment regularly but there is no proper response from the customer service. When I sold my car then also they were asking for the money. It's too much and don't go for this at any cost in your life. They are only taking money from the ordinary people and never give a proper service.”

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Posted 2 years ago

“Spoke to Luke today, and he was absolutely amazing! He was so helpful and friendly, made the whole call super easy”

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Posted 2 years ago

“I had a terrible time and still am. I was with U Drive for my old car and was 1 month into the policy and got a new car. I asked them to change the car over on the insurance (expecting to pay more money monthly as it was a better car). Instead they said no they would not offer me an insurance for that car. I explained that I already pay insurance with them for my first car they still said no and that they were going to cancel due to not wanting to offer me the change over on car on the policy. I had to agree to the cancellation and that I would need to insure my new car with somebody else and they said ok so the cancellation fee is £390. I said are you kidding me? I ain’t paying you £390 because you want to cancel my insurance just because I want to change the car on the policy. They said I had no choice and it would be passed to a debt collector if I didn’t pay the fee of £390. I said I can’t afford that right out at the same time you’re making me pay for a whole new insurance which isn’t going to be cheap and they STILL made me pay! Now I am left paying not only my new car finance but a finance fee every month for this old crappy finance! They are diabolical and don’t give a damn about people, all MONEY MONEY MONEY and robbing people blind!”

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Posted 2 years ago

“Alessandra was very good about my cancellation and did her part very professionally. Thanks very much”

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Posted 2 years ago

“Omg it the worst insurance company I’ve ever used when the policies up next year wouldn’t use them ever ever ever again how they go bust”

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Posted 2 years ago

“I have been sent mail to my previous address also been told that I owe money that I paid and still ain't received any News on the complaint I wanted to log for the inconveniences and distress caused by this error”

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Posted 2 years ago

“The worst company i have EVER come across. The way they run their business are like crooks. Keep well clear of them. Yhe amount of hidden fees and clauses they have is unbelievable. This company does not make it a smooth process it makes your life hell and the icing on the cake is youl be short of hundreds of pounds once you leave them! STEER CLEAR OF THEM!”

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Posted 2 years ago

“Avoid this broker. They are asking for too many information which have nothing to do with insurance. They have provided insurance certificate and they want my NIN, utility bills my driving licence copy. I am not taking mortgage. Avoid”

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Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,154 reviews