U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.48

3.5 Rating 2,154 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,154 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPNY THATS ALL ONE CAN SAY UTTERLY INEFFICIENT AND UN EDUCATED TO CUSTOMER SERVICE”

Helpful Report

Posted 2 years ago

“Terrible people who appear to not provide the answers to simple questions associated with insurance.”

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Posted 2 years ago

“Far too much information to send and documents. Feels like im getting mortgage is that ridiculous. Old fashioned site to work from and nothing is easy. You really need to make this more simple.”

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Posted 2 years ago

“Cheapest insurance found, been helpful throughout. Always kept in loop with any changes or documents needed.”

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Posted 2 years ago

“Very perlite and covers all aspects”

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Posted 2 years ago

“Awful experiences, anytime I needed to actual use my insurance I was passed between literally 3 or 4 companies until being told my claim would work out negatively in my favour because of the voluntary excess I'd been advised to set by their broker.. DO NOT USE”

Helpful Report

Posted 2 years ago

“Had to cancel my policy and sold my car paid right up until I cancelled!! My son was a second driver and used the car but sadly he became very unwell and it was discovered he had a heart condition and kept blacking out and now needs a little op as a family going through a traumatic situation and my son having to stop work we could no longer keep the car so decided to cancel and sell. Any way they then said you still need to pay 1,700 for the rest of the year. So I was hang on I have to pay even though we are no longer insured and no longer using your services we paid until we cancelled how does that even work. I’ve never in my life experienced that yes obviously everyone pays a cancellation fee that’s normal but to pay for the rest of the year for a product service anything you no longer have is an absolute joke considering the circumstances too I will be taken this further I’m sick of people ripping others off and making them feel like criminals not to mention the constant treats it’s just awful in every way Please avoid this company you will only get ripped off and then having threatening letters sent causing more stress and worry Also want to add when you write to them which I have several times by email they ignore you.”

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Posted 2 years ago

“Thanks Luke your very helpful I’m more then happy love love”

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Posted 2 years ago

“The company steals from you. I cancelled my policy on the day 15th so that's why I had to pay 378 and also never got refunded my deposit that was 436. I understand it was part of their policy but never seen this before. Worst company I've had.”

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Posted 2 years ago

“Great insurance company. Easy to get hold of..great talkers and a super policy thanks u drive.”

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Posted 2 years ago

“Kaitlin H was nothing but friendly and efficient. Thank you.”

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Posted 2 years ago

“Big thanks Luke for your excellent service Best Regards Ashor Jona”

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Posted 2 years ago

“Very bad company”

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Posted 2 years ago

“Excellent service changed to a much higher powered car and they didn't ask me for stupid money to change half way through the policy, And a very nice fella called luke then waved the £50 adjustment fee for my private plate. Can't fault them. 👍”

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Posted 2 years ago

“I need proof of my no claims because I have insured a motorcycle as a weekend toy and U-drive wouldn't give it to me because my car policy is still running (all be it for 4 weeks). Apparently I can only use my ncb discount for 1 policy. Absolute rubbish. I have taken out a policy for a motorcycle and need to prove that I haven't made a claim on my car which is completely different. Thinking of leaving and not making my final payment. Will never use them again.”

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Posted 2 years ago

“Do not buy a car insurance from this company they are scam after you paid in full they said it’s take time for validation something like that..ask for refund and they did in 15 days and cut some money from the refund as well.contact go compare even they did not reply ..so avoid this”

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Posted 2 years ago

“All was OK. The lads that I've spoken to were very helpful.”

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Posted 2 years ago

“Ance was so helpful! She was extremely competent and really kind. She sorted out an issue for me in 10 minutes which had taken me weeks to try and resolve! She even wished me luck with my exams. Thank you Ance 10/10!”

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Posted 2 years ago

“Absolutely terrible insurance company customer service is one of the worst I’ve ever heard messing around wanting more and more documents ever though I was told the insurance was finalised and the cancellation fee was ridiculous”

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Posted 2 years ago

“Great customer service, I had a issue with documents and nice lady I spoke to calmly and clearly talked me through process to sort situation out. Much appreciated 🙏”

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Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,154 reviews