I had a terrible time and still am. I was with U Drive for my old car and was 1 month into the policy and got a new car. I asked them to change the car over on the insurance (expecting to pay more money monthly as it was a better car). Instead they said no they would not offer me an insurance for that car. I explained that I already pay insurance with them for my first car they still said no and that they were going to cancel due to not wanting to offer me the change over on car on the policy. I had to agree to the cancellation and that I would need to insure my new car with somebody else and they said ok so the cancellation fee is £390. I said are you kidding me? I ain’t paying you £390 because you want to cancel my insurance just because I want to change the car on the policy. They said I had no choice and it would be passed to a debt collector if I didn’t pay the fee of £390. I said I can’t afford that right out at the same time you’re making me pay for a whole new insurance which isn’t going to be cheap and they STILL made me pay! Now I am left paying not only my new car finance but a finance fee every month for this old crappy finance! They are diabolical and don’t give a damn about people, all MONEY MONEY MONEY and robbing people blind!