U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,127 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good car insurance company”

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Posted 1 year ago

“I was shocked when I heard of charges as per policy..But Anna, my God, she helped me the way, I can’t forget.. I would definitely rate her services with 5 stars.. She is taking her work so seriously, professional and understanding of the customer problem and emotion which may caused by change in policy and personal damage… Thank You Anna..Always expecting a person like you in life!!!”

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Posted 1 year ago

“To start with, everything went smoothly, but then it all came crumbling down. They felt it necessary to impose a 'fine' of almost £500 and increase my premiums by an extra £288 because my partner had been given a speeding fine, a notification of which had never been received at any time, but was listed against her drivers license. To then give me 7 days to respond or they will automatically recover the 'fine' from my bank is mind-boggling, unprofessional and (in my opinion) borders on theft!! My advice - stay well away from these guys !!!”

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Posted 1 year ago

“Nice and clear on the phone and very helpfu and efficient.”

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Posted 1 year ago

“Very quick and helpful”

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Posted 1 year ago

“Leo was an absolute star when dealing with getting my insurance policy set up. Going above expectations and making the experience as streamlined and stress free as possible. So far, I am Very happy with this company”

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Posted 1 year ago

“Shambles of a company avoid at all costs. It’s absolutely criminal the amount they was charging me a month £500 to start with that was at 55% increase from the year before! After 4 months and just under £2000 later due to financial circumstances I’ve had to chose between heating my home or driving so I had to cancel. They are trying to charge me £950!!! They expect people to pay for a service even though I no longer own a car!!! And then threatening with bailiffs. AVOID AT ALL COST, also the staff are very un trained and lack basic manners.”

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Posted 1 year ago

“Would absolutely not recommend udrive cover for insurance, the add on charges for everything are absolutely ridiculous. Overpriced and awful service.”

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Posted 1 year ago

“Hakim is an absolute credit to the company. He delivered the best customer service experience I have had in a very long time. Hakim is professional and his phone etiquette is astounding. 10/10 all around.”

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Posted 1 year ago

“Easy change of vehicle on my policy, call handler was quick and efficient”

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Posted 1 year ago

“Very bad experience, never seen this that After 5 months of use i can't cancel it and has tonpaid 70% of yearly cover to be cancelled. What if i do sell car after 1 month? Should i pay next 6 months for nothing. DO NOT CHOOSE this expensive cover.”

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Posted 1 year ago

“The call handler did everything within his power to resolve the issue checkin with his supervisor, and reviewing an email I had received from a separate company. Many thanks to Salomon for your help.”

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Posted 1 year ago

“Amazing really quick jus all round great service very happy”

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Posted 1 year ago

“Costumer service by Caitlyin was very professional, kind, informative and clear. Made it very easy for me.”

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Posted 1 year ago

“Online quote changed after paying deposit with out telling the actual reason. I am put i a fix.”

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Posted 1 year ago

“Charlotte helped so much. When all seemed such a mess and no one seemed to tell me the same thing twice. Charlotte stepped in and sorted it all”

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Posted 1 year ago

“Good customer service. X”

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Posted 1 year ago

“Really disappointing experience, they were too quick to assume that I had given them the wrong information and they would have taken additional monies if I had not pushed back. Not sure they consider repeat business, massive room for improvement.”

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Posted 1 year ago

“Excellent Deal for customer and great behavior. Now cost of living very hard for everyone. Your social help very much need for people. I am very happy now. Thank you.”

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Posted 1 year ago

“Take advantage of people in tough positions. Make sure you read the fine print on cancelling your policy as they will make you pay extortionate amounts to get out of the policy.”

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Posted 1 year ago

U Drive Cover is rated 3.5 based on 2,127 reviews