Name: Tyre Savings
Rating: 4.31

“Tyre services did not send over the information to the garage however the garage did accommodate me in a timely manner”

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Posted 7 years ago

Hi, Thank you for your Tyresavings.com review. I have replied to your review privately. If there is anything further i can help you with, please do not hesitate to ask. Kind Regards Sarah Tyresavings.com

Posted 7 years ago

“Tyre saving website was great and really easy to organise. The fitting however was disappointing. After I'd sat there over an hour and ten minutes I noticed that my car hadn't even been started on. I has to ask how long it would be as I needed to pick my son up 25 minutes later. I was then told it would take ten minutes and someone finally started work on my car. Twenty five minutes later I was finally out almost two hours after I had arrived. I was late to pick my son up from nursery. You are given an hour slot which I was five minutes early to. If your car won't be completed within that hour you should be told and given the option to leave. I can't drive my car away with no wheels and was then late to pick my baby up. I was really not impressed and won't be back. The staff however were pleasant.”

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Posted 7 years ago

Hi Melanie, Thank you for your Tyresavings.com review. I have replied to your review privately. If there is anything further I can help you with, please do not hesitate to ask. Kind Regards Katie Tyresavings.com

Posted 7 years ago

“Not great! Arrived and the garage didn't even know I was booked in? Tyres got fitted and they damaged my alloys by taking big chunks out of 3 of them!”

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Posted 7 years ago

Hello, Thank you for your recent Tyresaving.com Review. We really appreciate it because without it we wouldn't be able to improve our services. I have replied to you privately regarding your issue. Kind Regards Taylor Tyresavings.com

Posted 7 years ago

“damaged alloy score mark around rim not happy with a 3 year old car”

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Posted 7 years ago

Hi Mr Young, Thank you for your recent Tyresaving.com Review. We really appreciate it because without it we wouldn't be able to improve our services. I have replied to you privately regarding your issue. Kind Regards Tyresavings.com

Posted 7 years ago

“Got to the Fitting Centre to get the tyres fitted, the young kid that worked there colluding find records or the tyres. The manager found the tyres but the young kid kept saying they are fully booked inspire of me having a booked appointment. The manager then made a few phone calls and verified the booking & the payment and got the tyres fitting. Tyresavers according to him did not send the email with a booking confirmation. I have used tyresavers before but never hd such a disappointing experience!!”

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Posted 7 years ago

Hello, Thank you for your recent Tyresaving.com Review. We really appreciate it because without it we wouldn't be able to improve our services. I have replied to you privately regarding your issue. Kind Regards Megan Tyresavings.com

Posted 7 years ago

“The fitting of the tyres was carried out at Wilco Motosave and the service there was very good. The one think that really upset me was the fact that tyre savings was actually recommended to me and when i went onto the web site to choose the tyres i was confronted by lots of discount codes of which possibly 95 % was for use with tyresavings ,yet when i tried to take advantage of the 5% discount code it wouldn't work so when i rang tyre savings direct and spoke to Megan and then Rob i was told that the adverts had nothing to do with tyresavings.com and therefore no discount would be given. I feel cheated and consequently i probably won't use tyresavings.com again or recommend them ,however i will use Wilco Motosave again. The fact is 5% is in itself a small amount however being a pensioner on a limited budget it helps but also the fact it was offered against tyres from tryesavings then to be told it has nothing to do with your company doesn't sit comfortably with me. Regards a disappointed x customer”

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Posted 7 years ago

Hi Mr Wilkes, Thank you for your recent Tyresaving.com Review. We really appreciate it because without it we wouldn't be able to improve our services. I have replied to you privately regarding your issue. Kind Regards Sarah Tyresavings.com

Posted 7 years ago

“My tyres were not delivered in time for my appointment and no communication was given to let me know. What a waste of time getting to the garage only to be told the tyres were not available to fit. Had to return the next day.”

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Posted 7 years ago

Hi Mr Wilkes, Thank you for your recent Tyresaving.com Review. We really appreciate it because without it we wouldn't be able to improve our services. I have replied to you privately regarding your issue. Kind Regards Tyresavings.com

Posted 7 years ago

“I feel the concept and idea of the web site is a good idea, you know and can compare the cost of tyres and then go and visit the garage and get them fitted.. sounds easy, however the garages are using your site to add on extras that were not included nor wanted.. The first attempt was ordering a tyre to be fitted at Burnt Mills tyres, when I arrived they told be they had ordered the wrong tyre and coud get me one this pm, of course the cost when up from £49.xx to £57.00 of which I refused. Leaving it a while I tried your services and decided to have then fitted in Jet Wheels Tyres in Benfleet, not being annoyed by sitting around for 70 minutes to have just one tyre fitted, they went out of their way to try and add extras onto the tyre, starting with balancing which I thought was included at £6 (which I paid) then having the tyre filled with nitrogen, then a visit into the garage to get another tyre warning light fitted (at £12) then after check my tracking they offered me to correct it at £42. I honestly felt that next they were going to offer to raise my mum from the dead for a fee!! I would strongly suggest that any monies to be paid is paid to you before the fitting takes place. I know you were not responsible for the above, but I feel you should closely look at who you are using for as fitters so your customers do not feel they are getting their wallet "raped" on a visit to what should be a simple job”

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Posted 7 years ago

Hi Mr Waymark, Thank you for your recent Tyresavings.com feedback! We wouldn't be able to improve our services without it. I have replied privately regarding your issue. If there is anything further i can help you with, please do not hesitate to ask. I would be happy to help! Kind Regards Sarah Tyresavings.com

Posted 7 years ago

“I ordered 2 tyres through tyresavings.com on January 16th 2019 to be fitted on January 21st 2019. Placed the order and booked the local fitting centre all ok. Had confirmation of the order. Went to get them fitted and the local tyre fitting centre told me they had not been delivered. Why wasn't I told about this? I spoke to tyresaving.com and they told me they were low on stock and this was the reason they were not sent. I was told I could have them fitted 2 days later but I couldn't take the time off work as I already booked time off to get the tyres fitted in the first place. So I said not to worry about it. Such a shame as they offered such a good price for the tyres but was left frustrated when I was unable to get them fitted and needed them for the next day as my car had an MOT. I was going to leave a very poor experience but due to the fact they offered to sort the problem and apologized for the mistake I rated a poor experience instead. This is the first time I have used tyresavings.com and this has put me off using them again.”

Helpful Report

Posted 7 years ago

Hi Mr Williams, Thank you for your most recent review! We wouldn't be able to improve our services without it. I have messaged you privately regarding your order. If there is anything further we can help you with, please do not hesitate to ask. Kind Regards Tyresavings.com

Posted 7 years ago

“I ordered four tyres online from tyre savings. At first everything was fine and easy to choose my tyres. After placing my order i got a phone call to say two tyres were out of stock and wont be able to be ordered so changed to alternative tyres instead. Confirmed all four will still be fine to be replaced on my choosen fitting day. Got to the garage and only two tyres were delivered so have now had to get alternative tyres fitting at a higher price as i could not wait to reorder. Will not be using again.”

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Posted 7 years ago

Hi Mr Tanna, Thank you for your feedback regarding your recent experience ordering through Tyresavings.com. I am very sorry to hear that you did not find this to be a pleasant experience and you were unable to have your fitting on the date chosen. I have looked into your order for you and sent you a private response. I apologise for any disappointment and inconvenience this may have caused you. Kind regards Megan Tyresavings.com

Posted 7 years ago

“Nice website and idea, but, garage not aware of booking and didn’t have tyres in stock as we were able to book on Friday for the Saturday.”

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Posted 7 years ago

“Unfortunately I couldn't get my tyres fitted as the fitter called me saying he had no availability despite the site saying otherwise. The response from tyre saving was acceptable though as they explained he should have contacted them first. Unfortunately I have had to take my business elsewhere. I have to say I wasn't convinced by the fitters attitude”

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Posted 7 years ago

“took one and haft hours at garage and tyres that were fitted all had different pressures in them so had to go and sort out pressures myself”

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Posted 7 years ago

“The garage was not aware that I was booked in and was quite rude to start with.”

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Posted 7 years ago

“I’m pleased with the saving made on a pair of tyres but I was sold an MOT that couldnt be carried out through lack of communication between the garage and tyre savings.com. So as a result caused more disruption to my daily requirement for my car during the day for work. Not impressed!”

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Posted 7 years ago

Hi Thank you for your feedback regarding your recent booking. I am pleased you made a good saving on the tyres you purchased with us. I am very sorry to hear you were unable to have the MOT done as expected though. I have looked into your order and sent you a private response. Kind regards Ashleigh Tyresavings.com

Posted 7 years ago

“The garage that I used was great and I have no problem with there service. However when arriving the tyres that I ordered had not yet been delivered. Luckily the garage had some other tyres that they had in stock.”

Helpful Report

Posted 7 years ago

Hi Sam Thank you for your feedback. I am very sorry to hear that the tyres ordered were not available for your fitting as expected. I have looked into your order and can see that we have a proof of delivery which was signed for on 20th in time for your fitting on the 21st. I have sent you an email with the proof of delivery paperwork attached for your reference. I have sent all the details over to their head office to look into further, and I will speak with the fitting centre when they are open in order to find out why they couldn't fit the tyres we supplied for your booking. I apologise for any disappointment or inconvenience this caused you. Kind regards Ashleigh Tyresavings.com

Posted 7 years ago

“they damage my wheel”

Helpful Report

Posted 7 years ago

Hello and thank you for your review. I'm very sorry to hear that your wheel was damaged during your fitting. I can appreciate this must have caused disappointment. All liability for damages are the responsibility of the garage. If you haven’t already I suggest you speak and visit the garage so they can examine your vehicle. I have sent you a private message Kind Regards Adam Tyresavings.com

Posted 7 years ago

“Tyres delivered to garage without paperwork so garage could not fit at booked in time, Had to be done the following day when garage very bizzy..No apology received from Tyresave,although they informed garage they would phone and do so..Not a very slick operation,in fact typical useless British service.The fitting.Garage was excellent.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your valued feedback. I am very sorry to hear the garage could not locate the paperwork for your appointment. When a booking is placed the garage receives an automated email with the date and time of the fitting so they can then log that onto their system, so there is no excuse for your experience. I apologise for us not getting in contact with you, we understood the garage were happy to arrange a new fitting slot directly with yourself. We feel it is a smoother system arranging directly with the garage in these rare situations as you can arrange a time and date that is convenient for both yourself and the fitting centre. I am very sorry you haven't received a much deserved apology for this major inconvenience. I have raised the issue with the depot responsible for delivering the tyres and the paperwork. I have also forwarded the details of this booking to our IT department to investigate further into why the automated email was not picked up on. Without customer feedback we're unable to refine our practices to make sure we can provide future customers with the best service possible. Once again I apologise for the sub-standard service you have received. I am happy to note that you thought the chosen fitting partner delivered excellent service. I have sent you a private message Kind Regards Adam Tyresavings.com

Posted 7 years ago

“Appoinment at 10:30..x2 front wheel tyre change nearly 2hrs...very slow..”

Helpful Report

Posted 7 years ago

Hi, Thank you for your valuable feedback. I am very sorry to hear that your fitting took longer than expected, as our fitting partners use state of the art equipment they often have very high workloads. Also due to the nature of the business it is unfortunately very easy to over run on what could appear to be the simplest of jobs. That being said, we still expect high levels of customer service and the garage should have tried to contact you before the fitting if they knew they were running late. I have taken down the details of the fitting centre and will raise a complaint with their head office, specifying the need to comply with the time slots. I have sent you a private message that goes into more detail. Kind Regards Adam Tyresavings.com

Posted 7 years ago

“The tyre fitter had no idea I was going to get tyre fitted, they were busy at the time I had chosen so had to hang around. They had no info on payment so it took a further 40 mins to sort out what I had to pay and how they put it through their system.”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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