Truly PVC Limited Reviews

Name: Truly PVC Limited
Address: Unit 2, 34 Wood Street, Openshaw, Manchester, Lancashire
Rating: 4.76

4.8 Rating 2,891 Reviews

94 %

of reviewers recommend Truly PVC Limited

Company Reviews

Metrics

Info

4.8

Based on 2,891 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Truly PVC Limited:

Truly PVC Supplies specialise in the supply of uPVC conservatory, window, door and home improvement parts to the trade and public. Trade customers have a reliable partner who they can depend on. While home DIY enthusiasts purchase professional products much cheaper than found on the High Street.

Visit Website

Phone:

0161 339 4982

Email:

sales@trulypvc.com

Location:

Unit 2, 34 Wood Street,
Openshaw,
Manchester
Lancashire
M11 2FB

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Truly PVC Limited 5 star review on 16th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service. Very prompt”

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Posted 1 year ago

Thank you so much for the wonderful 5-star rating! We are truly grateful for your support and kind words about Truly PVC Limited.

Posted 1 year ago

“Great price over £30 cheaper then a similar firm Next day delivery All good thank you”

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Posted 1 year ago

“Quick delivery and great customer service, allows returns, I recommend.”

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Posted 1 year ago

“Used cladding for old Portakabin, ordering easy, delivery prompt and material of very good quality.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Truly PVC Limited! We really appreciate your kind words and feedback. We're thrilled to hear that you found ordering from us easy, and that our delivery was prompt. It's great to know that you were pleased with the quality of the materials, especially for your Portakabin.

Posted 1 year ago

“Great product, really easy to use”

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Posted 1 year ago

“My new locks arrived next day and were simple to fit. I ordered some additional keys and they arrived next day as well. I received plenty of delivery notifications and it was much cheaper compared to buying locally so I'd happily recommend Truly PVC.”

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Posted 1 year ago

Thank you so much for taking the time to give us a 5-star rating on Truly PVC Limited. We are delighted to hear that your new locks arrived promptly and were easy to install. It's great to know that our additional keys also arrived quickly. We appreciate your kind words about our efficient delivery notifications.

Posted 1 year ago

“I phoned as I am a lady of 80yrs and not good on my iPad as I couldn’t see where to order and the man who I spoke to was most unhelpful. I went through Amazon and no problem .”

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Posted 1 year ago

We are sorry to hear this, please accept our sincere apologies. As we are an e-commerce company, we do have a minimum spend over the phone.

Posted 9 months ago

“Excellent service. Really great price and delivered the next day for just a vouple of quid. Would highly recommend Truly PVC.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Truly PVC Limited! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Great sevice”

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Posted 1 year ago

“Products arrived as described. Shame about delivery, package just left outside in the rain didn’t even knock. Nice soggy envelope with my bits in.”

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Posted 1 year ago

Thank you, Steve, for your 4-star rating and taking the time to share your feedback about Truly PVC Limited. We truly appreciate your support. We apologise for any inconvenience caused by the delivery. Your feedback has been duly noted, and we will take immediate measures to ensure this doesn't happen again. It is important to us that your products arrive in pristine condition and we are sorry that your package was left outside in the rain without prior notification.

Posted 1 year ago

“I am very impressed with the speed of delivery of some window sills I recently ordered. Firstly a sample puce ordered on 15 Jan and delivered on 16 Jan followed by my full order on 16 Jan delivered on 17 January. Well done to your helpful polite and efficient team.”

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Posted 1 year ago

“Great place to buy highly recommend good custom services fast postage”

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Posted 1 year ago

Thank you so much for your incredible 5-star rating of Truly PVC Limited! We greatly appreciate your kind words and feedback. It is always a pleasure to hear from satisfied customers like yourself.

Posted 1 year ago

“Great product and excellent service. Would definitely recommend.”

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Posted 1 year ago

“excellent service”

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Posted 1 year ago

Thank you for your 5-star rating of Truly PVC Limited! We greatly appreciate your positive feedback and are thrilled to hear that you had an excellent service experience with us. It was a pleasure serving you, and we look forward to providing you with exceptional service in the future.

Posted 1 year ago

“Very quick despatch and great communication”

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Posted 1 year ago

“Very good price and quick delivery”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Truly PVC Limited! We truly value your feedback and are thrilled to hear that you had such a positive experience with us. Once again, thank you for choosing Truly PVC Limited and for taking the time to share your feedback. We truly appreciate your business and look forward to serving you again in the future!

Posted 1 year ago

“First class service. Arrived quickly and nice items.”

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Posted 1 year ago

“Ordered skirting boards last week, they were due to arrive last week, nothing appeared, no tracking number, nothing. Called yesterday to be told they weren't in stock, and not sure when they would be in stock. Would have been nice for the suppliers/ truly PVC to have said that upon ordering or even an email sent after the order was placed, rather than taking our money and nothing... Will not buy from here again, or try to order from here.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback about your recent experience with Truly PVC Limited. We would like to offer our sincerest apologies for the inconvenience and frustration you encountered with your order of skirting boards. It is certainly not the level of service we strive to provide our customers. We understand how important it is to receive accurate information and updates regarding orders, and we deeply regret any miscommunication or lack of transparency. Your feedback has highlighted a key issue that we need to address - better communication and proactive updates. We fully understand the importance of informing customers about stock availability and order status. We are actively working on implementing measures to ensure that this does not happen again in the future. We genuinely regret the negative impression this experience may have left. At Truly PVC, we are committed to improving and providing the best customer service possible. Once again, thank you for bringing this to our attention. Your feedback is invaluable to us, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Items were damaged again. We have had items before and they also were damaged. Usually we get a good response but this time after two emails with pictures provided we have had no reply. We have phoned but no one has helped us. We have purchased quite a lot of items over the past few years so this is a shame.”

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Posted 1 year ago

Hi Rick, We are sorry to hear this. I am unable to locate an email from you. We respond to all emails within a couple of hours during working hours and within 12 hours at weekends. I am not sure which email address you have emailed. I have emailed you directly this morning asking for a photograph to resolve this as soon as possible.

Posted 1 year ago

“Very quick delivery and excellent value, will use them again.”

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Posted 1 year ago

Truly PVC Limited is rated 4.8 based on 2,891 reviews