Truly PVC Limited Reviews

Name: Truly PVC Limited
Address: Unit 2, 34 Wood Street, Openshaw, Manchester, Lancashire
Rating: 4.78

4.8 Rating 3,227 Reviews

97 %

of reviewers recommend Truly PVC Limited

4.8

Based on 3,227 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Truly PVC Limited:

Truly PVC Supplies specialise in the supply of uPVC conservatory, window, door and home improvement parts to the trade and public. Trade customers have a reliable partner who they can depend on. While home DIY enthusiasts purchase professional products much cheaper than found on the High Street.

Visit Website

Phone:

0161 339 4982

Email:

sales@trulypvc.com

Location:

Unit 2, 34 Wood Street,
Openshaw,
Manchester
Lancashire
M11 2FB

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Truly PVC Limited 5 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value, service and comms. Would use again”

Helpful Report

Posted 5 years ago

“Website quite easy to use, though some information wasn't competely clear to me. I managed to make a mistake (mis-matched support rails) on my order (maybe due to the above), but I got a call from Trulypvc and a jolly nice chap explained what I'd done and we agreed a correction to the order. Full marks for observation and customer service!”

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Posted 5 years ago

“Ordered parts most came fairly promptly. However some parts where missing I chased the parts took over a week to get sorted having all the parts I fully un-packed them to find some bits damaged. I needed to order extra at the same time as replacements. The replacement arrived but the extra didn’t. Again after alot of chasing and another week I was told they where being dispatched that day another week later still no parts. Again not dispatched this caused me Over 3 weeks in delays costing £500 in extended equipment hire alone. Great parts terrible rude service”

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Posted 5 years ago

“Obviously a company that doesn’t need business as the sales team have failed to get back to me on 2 occasions regarding a substantial order........... using COVID as an excuse is a copout have now placed my order with another company who have proved to very efficient.”

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Posted 5 years ago

“Hi Materials arrived quickly and in good condition , ordering was easy and i got a conformation email say my order was being processed . Many thanks , Russ”

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Posted 5 years ago

“Late delivery 4 wks terrible customer service”

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Posted 5 years ago

“Excellent service,speedy delivery. Couldn't be happier”

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Posted 5 years ago

“Delivery 7 working days not 3 to 5. Goods dumped on drive, not even a knock on the door to alert me of delivery. Goods absolutely filthy, will have to clean before fitting.”

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Posted 5 years ago

“Ordered urgent Marshall guttering ends for a conservatory last Wednesday and paid extra for next-day delivery. They've taken the money. It's now Tuesday the following week, they have not contacted me with an apology or even bothered to reply to my email. ParcelFarce have advised it might arrive tomorrow. This is Truly Pathetic service.”

Helpful Report

Posted 5 years ago

“I ordered an indoor window sill, Golden oak effect, more realistic than I thought it was going to be, not sure yet how tough it will be with a dog clawing at it, time will tell. It arrived very quickly, when they said it would by Parcelforce, well protected. Very pleased all round, so far. Thinking of ordering more.”

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Posted 5 years ago

“What a bunch of useless people .. sent to parcelfarce who didn't scan item on receipt ..could be anywhere and this company dont care DO NOT USE THEM !”

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Posted 5 years ago

“Truly PVC are truly professionals, first class service, puts other businesses to shame. Thank you. Mike.”

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Posted 5 years ago

“I bought a Yale 3-star euro lock in February and it failed in June. Had to have a locksmith get us in. Truly do not honer warranties, you have to take it up with the manufacturer. Truly only wanted to repair or replace if they agree on return at my expense. They weren’t prepared to take what the locksmith said on his invoice that the lock was broken. Yale have replaced the lock and my costs. I would not recommend this company to anyone; you will have to be desperate.”

Helpful Report

Posted 5 years ago

“Hi all, I left a rather damming review under Anonymous posted a day ago! I would like to apologise to Luke and his staff at Truly PVC Ltd for my remarks made by myself about the delivery of my parcel. I assumed, wrongly, it was them that arranged the delivery, courier service, date and time where in fact it was the company I went through to purchase the item. Unlike Chelle I had a different encounter with Luke where he made the effort to email me at just gone midnight to query my review and we discussed our issues and I was happy with what he informed me. The price of the item was by far the best around and knowing that Truly PVC dispatched my parcel the same/next day they done their part efficiently and prompt. I wouldn’t hesitate in using Truly PVC Ltd again as they weren’t to blame for the delay in my parcel. So sorry Luke and wish you the very best in the future! Cheers!”

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Posted 5 years ago

“Only ordered a bracket for the gutter of the conservatory. but very easy and fast delivery. fits well thanks.”

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Posted 5 years ago

“This is the first time that i have used this site the price is best after researching to find what i needed. to be very honest i was looking on amazon & noticed where they are supplied from Cost & PP still beat amazon prices. Truly PVC is no brainer don't bother looking anywhere else 1 word Brilliant I will look no further in the future THANK YOU”

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Posted 5 years ago

“Excellent service despite Coronavirus. Supplied part cut exactly to my specifications. Arrived as promised in three working days. What an excellent service. Well done and thanks.”

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Posted 5 years ago

“Awful service. This company took the money from my bank and never sent me my product and when I questioned them they refused to help me, said there was nothing they could do and were quite rude.”

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Posted 5 years ago

“Ordered upvc door handles on sat 9th may delivered on the 13th great service great product just as described fitted easily”

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Posted 5 years ago

“Avoid had to get in touch with credit card to get money back never received item,and staff very rude Tony”

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Posted 5 years ago

Truly PVC Limited is rated 4.8 based on 3,227 reviews