Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,067 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 4th April 2025

V Customer

Trade Radiators 5 star review on 3rd April 2025

V Customer

Trade Radiators 5 star review on 24th March 2025

L Vigus

Trade Radiators 5 star review on 21st March 2025

E Hodgkinson

192

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a very good fast and helpful service. The staff replied my technicaln query very quicly and effeciently. I will buy again. Trade Radiators have an extesive range and style of mild steel and aluminium radiators to much any home interior.”

Helpful Report

Posted 1 year ago

We are delighted you were happy with the helpful service provided Patric, thank you for shopping with us! We look forward to welcoming you back in the future.

Posted 1 year ago

“I've ordered over 30 radiators over the last couple of years and service has always been great. A couple of times couriers damaged the radiator, but customer service was quick to send a replacement.”

Helpful Report

Posted 1 year ago

Thank you very much for your continued custom and your positive feedback, it is very much appreciated! We look forward to welcoming you back again.

Posted 1 year ago

“Very poor customer service. Ordered 3 radiator valves and they were sent to number 15 (my address is number 42). The owner of said house refused the package and they went back to sender. I needed them for a job I was working on that day hence using your next day service. I rang to complain and place a further order. On arrival only 1 was sent this time! I rang again and was assured the remaining two would be sent the following day. Despite the inconvenience of all this, there was no offer of compensation or goodwill gesture. Unfortunately, I will not be using this company again.”

Helpful Report

Posted 1 year ago

Our sincere apologies that the experience was nowhere near as smooth as it should have been Alyn. This is not our usual standards at all and it seems our courier service has let us all down in this instance . Apologies again that your experience was far from ideal.

Posted 1 year ago

“Very good price and quality radiator”

Helpful Report

Posted 1 year ago

That is great to hear, thank you for the 5 star review!

Posted 1 year ago

“Radiator delivered in a few days.Great quality and well packaged.Buy with confidence.”

Helpful Report

Posted 1 year ago

Thank you for your excellent feedback, we are delighted you are happy with your purchase! We hope to welcome you back in the future.

Posted 1 year ago

“Great service. Came on time. The radiator is great. Our plumber would have appreciated more in depth technical specifications.”

Helpful Report

Posted 1 year ago

Thank you for your positive review, we are glad you are pleased with your purchase! The customer service team are always happy to provide any further information that may be required, please do not hesitate to get in touch.

Posted 1 year ago

“So glad I used this company to replace my radiators From ordering to delivery, I got regular progress updates, delivered within 2 days of ordering, next day delivery when needed, and the best price and quality. Would definitely recommend 👏”

Helpful Report

Posted 1 year ago

Thank you for shopping with us Diane! As a small team/business, your positive review and recommendation is very much appreciated!

Posted 1 year ago

“Kim has been fantastic with speedy service. We had a few minor issues from Suppliers. But Kim done amazing. 5 star service from her. Thanks Kim it’s appreciated David.”

Helpful Report

Posted 1 year ago

Thank you for sharing such wonderful feedback David, it is very much appreciated! We look forward to welcoming you back in the future.

Posted 1 year ago

“Had to change my order a couple of times, nothing was a problem to the sales staff. A radiator valve selected was out of stock so I was offered an alternative of a higher specification. Wouldn't hesitate to use in the future.”

Helpful Report

Posted 1 year ago

Thank you for the wonderful feedback Tom, we are always happy to help! We look forward to welcoming you back in the future.

Posted 1 year ago

“Very prompt delivery, Radiator still unpacked awaiting installation.”

Helpful Report

Posted 1 year ago

Thank you very much for your 5 star review!

Posted 1 year ago

“Delivery guys were amazing. Superb comms and fantastic product”

Helpful Report

Posted 1 year ago

Glad to hear it! Thank you very much for your 5 star review.

Posted 1 year ago

“Fast delivery with a helpful driver and everything in good shape”

Helpful Report

Posted 1 year ago

Thank you for the great feedback, it is much appreciated!

Posted 1 year ago

“Great product and very polite and helpful delivery driver. Will definitely use again.”

Helpful Report

Posted 1 year ago

We look forward to welcoming you back Paul, thank you for the wonderful feedback!

Posted 1 year ago

“Good quality product for a very reasonable price. Excellent customer service team.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful feedback Steve, we are a small business/team here at Trade Radiators your positive comments are much appreciated!

Posted 1 year ago

“great service and product”

Helpful Report

Posted 1 year ago

That is great to hear, thank you for shopping with us!

Posted 1 year ago

“Great quality product, competitively priced and delivered on time and in perfect condition. Highly recommend.”

Helpful Report

Posted 1 year ago

That's a brilliant recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 1 year ago

“Great looking, compliments room.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review Paul, we are delighted you are happy with your purchase!

Posted 1 year ago

“Perfect just as we anticipated. Looks great now fitted. Would buy again.”

Helpful Report

Posted 1 year ago

Glad you're happy with your purchase, thank you for your 5 star review! We look forward to welcoming you back again in the future.

Posted 1 year ago

“I was advised by my plumber to order my new radiators and TRV’s from Trade Radiators so took his advice. Everything turned up promptly and the plumber came to install. All was okay for a day and then the TRV’s started causing all of the radiators to bang because the valves weren’t closing fully. They kept opening and closes creating the banging noise. I spoke to the customer services and after a lot of back and for the was told that they would not take my word that the valves were faulty and that I had to get the plumber back in. I did so and it was proved that the valves were faulty. They were replaced with a different valve from an alternative supplier and 2 weeks later the system is still fine. I reported back to customer services, the plumbers findings and costs only to be told that the valves would be refunded but not the cost for the plumber. After some arguing I managed to get a goodwill gesture of £50. Trade Radiators are still adamant that the valves aren’t faulty. So obviously the customer isn’t always right and neither is a skilled plumber. I would avoid Trade Radiators as the customers service is a joke and could end up costing you in the long run.”

Helpful Report

Posted 1 year ago

Apologies for the inconvenience Liam. Any issues do have to be investigated before issuing replacements/refunds. In most cases, there is usually a simple fix which saves time/money but in order to advise, we do require as much information as possible. Our apologies again.

Posted 1 year ago

“No Free returens”

Helpful Report

Posted 1 year ago

Hi Zuzana, we do advise in our returns information that collections will be subject to a courier charge. You certainly have the option of arranging your own return if you wish. Please get in touch with the customer service team if there is anything we can help with.

Posted 1 year ago

Trade Radiators is rated 4.7 based on 5,067 reviews