Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,064 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 4th April 2025

V Customer

Trade Radiators 5 star review on 3rd April 2025

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Trade Radiators 5 star review on 24th March 2025

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Trade Radiators 5 star review on 21st March 2025

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192

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, really nice products and a decent price.”

Helpful Report

Posted 6 months ago

Glad you're happy with your purchase, thank you for shopping with us, we hope to welcome you back again in the future.

Posted 6 months ago

“Happy with service quick.delivery good updates would definitely recommend Thankyou”

Helpful Report

Posted 6 months ago

Thank you very much for the positive review and excellent feedback!

Posted 6 months ago

“After ordering an in stock item told not available anymore offered more expensive option which I agreed to but still not refunded original item”

Helpful Report

Posted 6 months ago

Hi Stewart, thank you for your review. I have tried to call you regarding this but have been unable to reach you. Firstly please accept my apologies for the item you originally ordered being out of stock. I can see that when the order was placed our warehouse advised us that the towel rail have unfortunately went out of stock which we immediately emailed you to let you know and offered a free upgrade to a more expensive alternative. You did not contact us to advise you wanted to amend the order to that one but instead you went ahead and placed a new order for the alternative so we did not know we had to cancel the original one. Had you of contacted us we would have amended the order at our end and you would not have had to pay again. I can confirm I have now refunded you for the out of stock item and I have also processed a refund on the new order for the difference in price. If you require any further assistance please do not hesitate to contact us. - Kim

Posted 6 months ago

“Delivery very fast and communication excellent...Ordered the Nordic Oslo they look amazing! plumber did mention not clear on threads on either end of rads but so happy with them and will be ordering more when we move around the house decorating 😍”

Helpful Report

Posted 6 months ago

“Excellent product and excellent service! Customer Service were helpful and knowledgeable at every stage :)”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful review! We're thrilled to hear that our customer service team provided you with the support and knowledge you needed. Your satisfaction means the world to us! If you ever have any questions or need further assistance, don't hesitate to reach out. We're always here to help! Best regards, The Trade Radiators Team

Posted 4 months ago

“Great company to deal with, very customer focused. Great products and prices. Quick delivery. And when there is any queries they are sorted out with no fuss and very quickly. Highly recommended as have bought a few radiators now over the last six years”

Helpful Report

Posted 6 months ago

That is absolutely fantastic to hear, thank you for the excellent feedback, we hope to welcome you back again in the future.

Posted 6 months ago

“Really pleased with our new radiators and towel rail. They arrived when promised. Would have no hesitation to recommend to friends if they were looking for new radiators.”

Helpful Report

Posted 6 months ago

A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 6 months ago

“It hasn't been installed yet but they were a pleasure to deal with and it arrived very quickly.”

Helpful Report

Posted 6 months ago

Thank you very much for the positive review and excellent feedback!

Posted 6 months ago

“Prompt delivery and goods as described. Good firm.”

Helpful Report

Posted 6 months ago

That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 6 months ago

“The radiator cam very quickly and I was kept informed of its delivery. Compact towel radiator and perfect for our bathroom renovation.”

Helpful Report

Posted 6 months ago

Thank you for the super feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you

Posted 6 months ago

“Great service and communication. From order to delivery was fantastic. Absolutely delighted! Highly recommend.”

Helpful Report

Posted 6 months ago

That is absolutely fantastic to hear, thank you for the excellent feedback, we hope to welcome you back again in the future.

Posted 6 months ago

“Very good service and delivery on time, I will be using them in the future. Anthony”

Helpful Report

Posted 6 months ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.

Posted 6 months ago

“Great choice of products, especially if you want something that looks better than standard fittings”

Helpful Report

Posted 6 months ago

Thank you so much for your lovely review, Kirsty! We're thrilled to hear that you appreciate our product selection—style and quality are really important to us. If you ever need assistance or have any questions, please feel free to reach out. We're here to help! Best wishes, The Trade Radiators Team

Posted 4 months ago

“The radiator is of good quality, Trade Radiators was the only outlet that I could find this particular size, which was to replace an old imperial sized rad. Cannot fault the company on its packaging, it would have been virtually impossible for it to be damaged in transit. But have two niggles; a very minor one was that there was paperwork for another customer inside the packaging with his address on. Secondly courier took an age to deliver, Order was placed on the 18/09/24 TR notified me it had been didpatched, but after 3 or 4 days the courier rang to say they would deliver in a weeks time 01/10/24.”

Helpful Report

Posted 7 months ago

Thanks for your review and for the feedback. Whilst I am pleased you are happy with your purchase we are terribly sorry that the experience was nowhere near as smooth as it should have been with regards to the deliver. The courier service has let us all down here which is not our usual standards at all. Apologies again that your experience was far from ideal. We do hope we get another chance to look after you in the future.

Posted 6 months ago

“Good choice of items in stock at a good price, delivery very rapid and customer service very helpful, really happy, thank you.”

Helpful Report

Posted 7 months ago

Thank you very much for the positive review and excellent feedback!

Posted 7 months ago

“Very well packaged and protected, you can tell Trade Radiators go the extra mile A++”

Helpful Report

Posted 7 months ago

That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 7 months ago

“Fast delivery, superbly packaged, radiator as good as ever, this is my fifth purchase, wouldn't buy anywhere else, great all around service”

Helpful Report

Posted 7 months ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.

Posted 7 months ago

“Excellent service. Delivered as promised. When I had slight issue they resolved it immediately. Highly recommend them to all my customers.”

Helpful Report

Posted 7 months ago

Thank you for the super feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 7 months ago

“As described, well protected and did the job as I thought they would,good quality”

Helpful Report

Posted 7 months ago

Excellent feedback, thank you very much indeed!

Posted 7 months ago

“Ordered towel rail on Monday, delivered on Tuesday. Well packed and exactly what I wanted for my small cloakroom. Had a query before I ordered and staff really helpful. Would definitely recommend.”

Helpful Report

Posted 7 months ago

That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 7 months ago

Trade Radiators is rated 4.7 based on 5,064 reviews