Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,438 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 10th June 2026

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Trade Radiators 5 star review on 9th June 2026

Trade Radiators 5 star review on 4th June 2026

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Trade Radiators 5 star review on 24th May 2026

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Trade Radiators 5 star review on 12th April 2026

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206

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent radiator and very stylish , I had a problem with the delivery company they use but when I phoned trade radiators they were very helpful .”

Helpful Report

Posted 4 years ago

Hey Wendy, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Posted 4 years ago

“One radiator was damaged on arrival, they changed it for me no bother”

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Posted 4 years ago

Hey Nigel, we appreciate the review and are glad we could be of service. If you have any further needs or questions, please reach out!

Posted 4 years ago

“Purchased a bronze-coloured vertical radiator. Loved the colour but it was not made clear on the website or when I phoned up to order that there would be black marks down the front of the tubes. When I contacted customer service I was informed that it was to be expected and there was nothing they could do. If I had been informed before purchase I would not have bought as its a feature in the room and looks silly. An expensive mistake and poor response from custimer service.”

Helpful Report

Posted 4 years ago

Sorry the finish was not as you'd imagined. The 'brass lacquer' finish you ordered is a clear lacquer over a raw metal radiator, it's not paint (which hides all the natural manufacturing lines on the radiator). We do have clear images on the website to show this. It's a very striking and stylish finish which is guaranteed to be admired and much complimented.

Posted 4 years ago

“let's be clear, I would not hesitate to order one of the smaller rads again, the system and service were fine, this turned up fine and in good condition, but I would be less likely to order a rad over 1.5m . This is because of the courier aspect and potential poor handling. my large rad had several dents and scuffs due to only one man being tasked with oversized and heavy delivery. It clearly had been dropped and dragged which resulted in the damage incurred.”

Helpful Report

Posted 4 years ago

Thanks for your review Mark, we are really sorry that one of the rads arrived damaged, this doesn't normally happen at all. Upon checking your order we've not been notified of any damages or issues of any kind until your review now, with your delivery being 5 weeks ago. Any damages etc should be reported to our Customer Service team right away allowing us to resolve it for you both quickly and efficiently, we are here to help.

Posted 4 years ago

“Very nice radiators and delivered on time”

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Posted 4 years ago

Thanks for the 5 star review and positive feedback!

Posted 4 years ago

“Ordered on 5th September, then told there was no stock, waited a month for radiator to arrive, it arrived damaged. Arrange for a return and refund nobody collected, by this time credit card bill due. Radiator is now paid for, 2 wasted days off work so far as it is an all day delivery service could be anytime or not at all! Decided to wait for them to exchange, don't think I had a choice. Still waiting, delivery due this Monday 15th November. Wanted radiator in before the cold weather, now having to run a dehumidifier in my front room with no heating as is getting damp. My radiator now in the Black Friday deal but no compensation offered. Fingers crossed for Monday.........................”

Helpful Report

Posted 4 years ago

Hi Stephanie, thanks for your review. We did advise at the time of ordering that the radiator was out of stock and not due in until the end of September, it did arrive as anticipated and we arranged delivery with you at that time. Apologies that the item suffered some transit damage, we then had to wait a week or so for more stock. We did manage to deliver and collect and are sorry that it took longer than usual for this process. We also refunded you £30 at that time. Sorry again for the inconvenience.

Posted 4 years ago

“Faltless from order to promt delivery I would recommend this company. 5 STARS”

Helpful Report

Posted 4 years ago

That's a brilliant recommendation Charles and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 4 years ago

“Fantastic company, ordered several parts one day everything delivered the following day. They used 2 couriers + Royal mail to get all the parts to me. I was kept informed throughout as to who would be delivering what and at what time. Just can't fault them.”

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Posted 4 years ago

Thank you so much for your lovely review! We really appreciate it and look forward to welcoming you back in the future.

Posted 4 years ago

“Ordered seven radiators based on price and unfortunately experienced a couple of issues with my order. This review could have gone one of two ways depending on the customer service and after sales care, which i can confirm is excellent. Jade Gould from the customer care department took complete ownership of my issues and resolved all of them, keeping me informed by e-mail and telephone throughout. Jade was truely exceptional as was the customer service I received. Thank you Jade”

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Posted 4 years ago

Hello Patrick, thank you for sharing your experience with us. We are delighted you are happy with the service you received & look forward to welcoming you back again soon.

Posted 4 years ago

“Great service with a quick delivery, now all fitted with no issues looks a knockout. Only grip no rad key supplied but cheap enough to buy. 100% would recommend”

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Posted 4 years ago

Thank you for your 5 star review! We are very happy to hear you are pleased with your product.

Posted 4 years ago

“Great service, fast delivery and very competitive prices. Was really impressed with the fact you can call them and the customer service is very responsive with clear guidance on delivery and stock availability. Would recommend.”

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Posted 4 years ago

Thank you so much for your 5 star review, we really appreciate it!

Posted 4 years ago

“Excellent service , ordered at 13.40 and radiator delivered following day. Also very happy with cost and quality of radiator supplied. Highly recommended A+”

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Posted 4 years ago

Really happy to hear you are happy with your goods and the service provided! Thanks so much!

Posted 4 years ago

“Perfect, fast easy, competitive ..”

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Posted 4 years ago

Thank you very much indeed for the 5 star review!

Posted 4 years ago

“Well organised website, simple payment process and quick delivery! I couldn’t ask for more!”

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Posted 4 years ago

Thank you for the fantastic 5 star review, it is much appreciated!

Posted 4 years ago

“Delivered on time. Packaging was some of the best I have seen for such heavy items. Radiators look great in our kitchen and conservatory. Great service.”

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Posted 4 years ago

Thank you, we are delighted that you're so happy with your purchase. Enjoy your lovely new radiator.

Posted 4 years ago

“Good fast delivery and happy with all the products ordered”

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Posted 4 years ago

Thanks so much for your 5 star review!

Posted 4 years ago

“My experience with trade radiators was to put it mildly was a disaster. Ordered a radiator to be delivered on 20th of September. That was a week late, when received my order radiator was fine. I also ordered other items to be sent. On opening up packaging attached to radiator item was missing after emails sent I was told missing item would arrive on Friday 8th of October after sitting in all day nothing arrived sent an email stating this. No Monday 11th October. After phoning this Morning asking to speak to manager was told she was on holiday. The person I spoke to contacted someone regarding my missing item. She then told they would investigate my order. Said she would contact me & this could take all day. This is after I have already sent images of what I received. So I find this company totally incompetent.”

Helpful Report

Posted 4 years ago

Thank you for your review Mr Williams, apologies again for the inconvenience, just to clarify: 21/9 - order placed for item(s) with a clearly stated 5-10 working day lead time. 4/10 - goods delivered (not late but within advertised timescale above). 5/10 - you advised missing items, we reported this to the warehouse immediately. 6/10 - you kindly sent us images as requested to verify what you had/hadn't received allowing us to establish that the element had come out of the packaging during transit. 7/10 - we dispatched a replacement element for you. Our apologies that the couriers were seemingly unable to deliver as planned on Friday, logistic networks UK wide are really struggling at the moment as reported daily on the news, the couriers have it out for delivery today (Monday). We are terribly sorry for the upset this has caused you. We have dealt with your query both quickly and efficiently at all times as customer service is of the utmost importance to us. Thank you.

Posted 4 years ago

“Wouldn’t give me a refund or credit note as missed returns date.”

Helpful Report

Posted 4 years ago

Hi Kerry, we are as flexible as we possibly can be and do offer a 28 day returns period but you were asking to return an item 4 months later which we unfortunately cannot accept, sorry.

Posted 4 years ago

“Trade Radiators had the radiators I needed in stock. They postponed delivery until exactly the date for which I asked. Emails and phone calls were efficiently dealt with. Highly recommended.”

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Posted 4 years ago

Thank you for the fantastic 5 star review, it is much appreciated!

Posted 4 years ago

“I love my radiator, perfect sizes for small room. The quality is great, the delivery package are in great care. I would recommend this site”

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Posted 4 years ago

That's a brilliant recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 4 years ago

Trade Radiators is rated 4.7 based on 5,438 reviews