Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,216 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 11th October 2025

195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, delivery as promised and driver and assistant completed a challenging situation without a moan. Thanks John and Jeannette”

Helpful Report

Posted 4 years ago

Excellent feedback, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“You sent me the wrong part and I responded. You sent me the right part promptly. Honest mistake, remedied without fuss. Thank you.”

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Posted 4 years ago

Thanks for the great feedback and 5 start review! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Very good price”

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Posted 4 years ago

Thank you :-)

Posted 4 years ago

“Website and radiators fine however delivery man expected me to get 3 x radiators out of the back of the lorry. Have never experienced a delivery service that don't deliver to your front door! If we had known I could have arranged for someone to be here to help- I'm 8 months pregnant so it wasn't feasible to do this alone.”

Helpful Report

Posted 4 years ago

Hi Gemma, we are really sorry this happened. We do advise that deliveries are often kerb side (especially pallet deliveries) but there's no way you should've been trying to get anything off the lorry, most definitely not! The couriers were under a lot of strain at that time (COVID/BREXIT) but it's no excuse. We are genuinely sorry as this falls way below our usual service levels. We have now refunded £50 to your original payment method by way of an apology, sorry again.

Posted 3 years ago

“Good selection of accessories At very competative price. Goods received earlier than expected. Customer service very helpful and courteous.”

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Posted 4 years ago

Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Great service but disappointed with poor quality product radiator received. I am expected to pay £24 for courier to return flimsy product with poor fixing design. Even the courier said it doesn't feel very much quality. Don't buy unless you are happy with product and have seen it before you purchase. Return charges are very expensive.”

Helpful Report

Posted 4 years ago

Sorry you weren't happy with the radiator Jema, we've genuinely not had any similar feedback regarding this range. Courier charges for returns are unfortunately unavoidable, sorry for the inconvenience.

Posted 3 years ago

“Great service with great price will use again .”

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Posted 4 years ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.

Posted 3 years ago

“I would not recommend anyone ordering a radiator from this company I have never received one! Despite numerous phone calls and promises of call backs that I never received then a replacement being dispatched and still not received!! Dreadful service”

Helpful Report

Posted 4 years ago

Posted 3 years ago

“Well packaged as described”

Helpful Report

Posted 4 years ago

Thanks for the great feedback and 5 start review! :-)

Posted 3 years ago

“Not fitted the radiators yet, but very impressed with the radiators / valves and swift service so far.”

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Posted 4 years ago

Thank you very much for the positive review and excellent feedback! :-)

Posted 3 years ago

“V good service”

Helpful Report

Posted 4 years ago

Thank you :-)

Posted 4 years ago

“Excellent website - very easy to use and our radiator arrived 2 days later! Perfect fit and great quality - thank-you!”

Helpful Report

Posted 4 years ago

Thanks for the great feedback and 5 start review Diane! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Great price and great service! You provided us with everything we needed and it was refreshing to speak to a person on the telephone to schedule a convenient delivery date”

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Posted 4 years ago

Excellent feedback Francesca and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Purchased a radiator and was as expected and described, however the transit company had damaged it on route. Called customer care and sent a replacement that day. Brilliant customer care and great radiator.”

Helpful Report

Posted 4 years ago

Thanks for the great feedback and 5 start review! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Very good price with next day delivery. Radiator was perfect”

Helpful Report

Posted 4 years ago

Thanks for the great feedback and 5 start review! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“My order of 2 Apollo Magenta Flat radiators was fulfilled rapidly and efficiently. Sadly I was let down by Apollo Radiators who delivered one flat and one curved Magenta radiators. My call to Cara (I think) at Trade Radiators about the mistake was actioned immediately and the correct radiator was sent and the incorrect one collected by Apollo within 2 days. So all's well that ends well!”

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Posted 4 years ago

Glad you got all sorted William, thank you for the 5 star review.

Posted 3 years ago

“Very good thanks”

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Posted 4 years ago

Thank you :-)

Posted 4 years ago

“Ordered and paid for radiators. One radiator of 2 arrived 3 days later, when opened this was damaged also additional box with brackets did not arrive. Rang every day the following week, no news, calls never returned. I rang them daily, Seems second radiator and brackets have gone missing at delivery company. Asked for refund, packed damaged radiator for collection, rang company to y ask for collection of radiator, 3 days later have heard no more. Be very careful!!!!”

Helpful Report

Posted 4 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. The order was duly refunded in full for you as requested. Sorry again for the inconvenience. If you would like to order again in the future we will ensure you receive a generous discount by way of an apology.

Posted 3 years ago

“Great product, great price, great service, what more can you ask for!!”

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Posted 4 years ago

Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“The website did not represent the product that i ordeted and when I called to query I was met with an unforgiving level of service.”

Helpful Report

Posted 4 years ago

Thanks for your review Stephen, albeit untrue. You ordered a silver radiator which you selected from the website (advertised, titled, shown and described as silver) as confirmed on your receipt, and we sent the correct item, the silver radiator you ordered online. Upon establishing you actually meant to order white, which that model is also available in, you called us to shout at our Customer Service Representative who was trying to help you by explaining that we did send you the correct item and that we would be happy to exchange it for you. We are collecting the item and will be issuing a full refund once it is received back and checked over. The service we provided was polite and helpful at all times.

Posted 4 years ago

Trade Radiators is rated 4.7 based on 5,216 reviews