Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,201 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 3rd September 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality SS towel rail at a reasonable price and prompt delivery”

Helpful Report

Posted 8 years ago

Thanks Brian, the Stainless Steel towel rails are indeed superb and with an impressive 25 year guarantee you can't go wrong. Julie (Manager)

Posted 7 years ago

“No hassle with speedy delivery at a good price.”

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Posted 8 years ago

Thank you, we really appreciate you taking the time to review your purchase, thank you for choosing Trade Radiators. Julie (Manager)

Posted 7 years ago

“I received a call from the manager who has dealt with my original problem in a professional manor and i am now fully satisfied. i would defiantly use the company again due to their actions”

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Posted 8 years ago

Hi Wayne, apologies again, as per our telephone conversation this just isn't good enough and I have raised this with my customer service team. I think it's been simple human error/oversight that you didn't get a response but it's not acceptable, sorry again. As per our conversation, although you have kept and installed the valves I have refunded you in full for both pairs and will happily give you a discount on your next order. Thanks for your patience and understanding. Kind Regards, Julie Boyle (Manager)

Posted 8 years ago

“Easy ordering. Quick efficient Delivery. Good Quality rad. Brackets were faulty and quickly replaced causing minimal hold up and certainly not inconvenient.”

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Posted 8 years ago

Thanks for your review, I'm very glad that were were able to resolve your little issue in a fast and efficient manner. Julie (Manager)

Posted 7 years ago

“Have not yet been able to install the towel rail but it appears to be of very good quality and was delivered promptly”

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Posted 8 years ago

Thank you, I'm sure you'll be over the moon with your new towel rail. Julie (Manager)

Posted 7 years ago

“Good product, good price and next day delivery. What's not to like”

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Posted 8 years ago

First rate, thank you very much indeed. Julie (Manager)

Posted 7 years ago

“Good product, arrived quickly, reasonable price.”

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Posted 8 years ago

Great to hear, thank you for reviewing your purchase. Julie (Manager)

Posted 7 years ago

“Prompt delivery”

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Posted 8 years ago

Thanks, we pride ourselves in our unrivalled delivery service. Julie (Manager)

Posted 7 years ago

“Wide choice of very reasonably priced products combined with fast and efficient delivery service. Would highly recommend.”

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Posted 8 years ago

Thanks for the great recommendation Brian, we really appreciate it. Julie (Manager)

Posted 7 years ago

“Trade Radiators were very good to deal with and helpful when I phoned for advice. Delivery was an all day 8am-6pm which was quite disappointing. I was to phone courier in the morning for a time but they were unable to confirm a time as they they had timed deliveries to complete first. Fortunately it arrived 1.30ish freeing me up to get on with other things. Packaging was good. Radiator takes a bit longer to heat up but I can live with that given it looks so good.”

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Posted 8 years ago

Thank you Alexander. Although you do have a large double radiator it shouldn't take long to heat up at all so any issues please don't hesitate to contact our Customer Service team. Thanks. Julie (Manager)

Posted 7 years ago

“excellent service ,good quality product ,fair price”

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Posted 8 years ago

Thanks for the positive feedback. Julie (Manager)

Posted 7 years ago

“Good service and delivery.”

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Posted 8 years ago

Thanks for the positive feedback Mr Graham. Julie (Manager)

Posted 7 years ago

“i ordered a chrome towel radiator which arrived promptly however it was incorrectly picked at the warehouse. Fortunately, on contacting Customer Services they were able to rectify the error and send a replacement for the next day.”

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Posted 8 years ago

Glad we managed to quickly rectify this for you. Thank you. Julie (Manager)

Posted 7 years ago

“Very happy with the radiators! Shame they weren't delivered into my house had to leave them outside until I had someone to help me bring them in.”

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Posted 8 years ago

Thanks for your review, we do send all the delivery information for the rads that are required to be delivered on a pallet service. Great to hear you're so happy with your radiators. Thanks for shopping with us. Julie (Manager)

Posted 7 years ago

“Efficient prompt delivery of a quality item at a very good price”

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Posted 8 years ago

Thanks Awnesh, it's great to hear you are very happy with your Trade Direct Towel Rail. Thank you for shopping with us. Stacey (Customer Service Manager)

Posted 8 years ago

“Excellent service and prompt friendly response to my telephone enquiries. One small matter was that I ordered delivery to a UK forwarding address for onward delivery to Malta. The forwarding service needs the name of the consignee (me) and the code number to be clearly marked on the delivery note. It wasn't. This meant I had to get all the delivery details from Trade Radiators and pass them to the forwardong company before the parcel could be processed. Perhaps in future you could ask APC to ensure the consignee name is oncluded EXACTLY as per your website delivery address? One other thing: the thermostat was delivered separately from the radiator, but withoutnotifying me first. This meant worry that it had been forgotten from the original order.”

Helpful Report

Posted 8 years ago

Hi Alistair, thank you for taking the time to review your experience with Trade Radiators. All information from the online form is forwarded onto our dispatch and couriers, I apologise the couriers had omitted your name and code number that was supplied as this wouldn't normally be the case. Sorry again. Stacey (Customer Service Manager)

Posted 8 years ago

“It was as expected and arrived Undamaged so was satisfactory.”

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Posted 8 years ago

Thanks for choosing Trade Radiators and taking the time to review your purchase. Great that you're happy with your Trade Direct Towel Rail. Stacey (Customer Service Manager)

Posted 8 years ago

“Radiator started leaking and they replaced both radiators without hesitation. New ones arrived quickly, but wasn't told until the actual delivery day, but not a problem as was in!”

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Posted 8 years ago

Hi Tracey, thank you for taking the time to review your experience with Trade Radiator. I'm sorry your Aluminium radiator had leaked, however its great to hear our customer service team where able to rectify this for you quickly. Stacey (Customer Service Manager)

Posted 8 years ago

“Very easy and helpful to deal with. I had an issue with paypal but trade radiators called me up and sorted it out very promptly”

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Posted 8 years ago

Thank you Mike for your review. It's really good to hear our customer service team where able to help resolve the issue you have with PayPal. Stacey (Customer Service Manager)

Posted 8 years ago

“Excellent service”

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Posted 8 years ago

Thanks for your review. Our customer service team work hard to ensure they are providing the best possible service so it is good for us to have positive feedback, thank you. Stacey (Customer Service Manager)

Posted 8 years ago

Trade Radiators is rated 4.7 based on 5,201 reviews