Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,213 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 11th October 2025

195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed on 29/11/21 and still not received. It’s now the 9/12/21.”

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Posted 3 years ago

Apologies there was a delay, upon the checking the order the delivery address field hadn't been filled in fully when you placed the order which was then rectified and the goods duly dispatched. Apologies again for any inconvenience.

Posted 3 years ago

“You didn’t have stock of something I ordered. I called twice and only on second call was made aware of this. Bit of a poor customer experience as I had plumber booked that I will now need to change.”

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Posted 3 years ago

Hi Nick, we did email you immediately upon placing the order to notify you that the item was out of stock, we do this with all orders containing any OOS items. The email gave you the option to leave the item on back order if you wished and we also gave you an alternative product suggestion, we didn't get a reply from you so the item was left on back order, as per our email. We have FW you the email again now, if it's not in your inbox please check your spam/junk folder. Thank you.

Posted 3 years ago

“Lovely radiator and fast delivery - thanks so much”

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Posted 3 years ago

Thank you very much for the 5 star review and for choosing Trade Radiators :-)

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you very much indeed for the 5 star review! :-)

Posted 3 years ago

“After reading negative reviews I was a bit doubtful about placing an order. Glad I did! I”

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Posted 3 years ago

Thank you for shopping with us and for the fab review!

Posted 3 years ago

“Nice radiator Shame there is no advise that you need to buy legs to support it… wasted plumber trip = yet more delays & still no heating”

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Posted 3 years ago

Hi Kat, the feet are 'optional' and not essential, these are wall hung radiators. Some customers choose to have the feet as they like the overall look with them, some customers may choose feet as the wall the radiator is going on isn't great. Sorry you feel you had a "wasted plumber trip", you just bought the radiators from us, nothing else. We do have a help line if you needed any guidance regards to valves, feet, anything at all, we are here to help and would have been more than happy to assist you. If you would now like some help/guidance please do call our Customer Service team on 0141 225 0430. Thank you.

Posted 3 years ago

“Excellent service and good value for money.”

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Posted 3 years ago

We are delighted that you're so happy with your purchase, thank you for choosing Trade Radiators.

Posted 3 years ago

“very efficient.”

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Posted 3 years ago

Thank you Andy, that is always good to hear.

Posted 3 years ago

“Best service from the lady on the phone. Really helpful”

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Posted 3 years ago

That is so lovely to hear, thank you very much.

Posted 3 years ago

“Product description could be better as the pictures and description dose not say that the top of the radiator has chrome trim”

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Posted 3 years ago

Thanks for your review Aaron and sorry you're not happy. Maybe it was the device you were using to browse our website that didn't show our product images well enough for you. The radiator is exactly as shown on our images which are also identical to the photos you sent us of the radiator you received, there is no difference between them. We're guessing it's possibly been the brightness or contrast settings on your device when placing your online order as it's very clearly shown as chrome on top. We, of course, don't want our customers to be unhappy so offered to collect the radiator for a refund but you said you'd rather keep it. Sorry again that you're unhappy.

Posted 3 years ago

“superb service, the queries I had as to suitable towel bars was sorted by pleasant knowledgeable staff and upon placing the order I was quickly updated with the transportation details and the goods arrived in 24 hours. Won't hesitate in using them again”

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Posted 3 years ago

Nicholas thank you for your kind words, we are a small business/team so it means a lot, thank you!

Posted 3 years ago

“This is the second time I have used Trade Radiators and the service has been brilliant! Price is always competitive and service exceptional! My first stop for radiators.”

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Posted 3 years ago

Thanks Nigel, that is excellent to hear, we are a small business/team so it means a lot, thank you!

Posted 3 years ago

“Great prices, fast delivery, no problems”

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Posted 3 years ago

Brilliant feedback, thank you Ian.

Posted 3 years ago

“Info from contact centre right through to order and delivery were great Oh yeah, the radiators look great, a good price and downstairs nice and toasty now.”

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Posted 3 years ago

Fantastic Kamal, thank you for your super review, we hope to welcome you back again in the future.

Posted 3 years ago

“Great service as usual thanks guys!!”

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Posted 3 years ago

Thank you very much indeed for the 5 star review and for coming back to us time and again, we are a small business so it means a lot, thank you.

Posted 3 years ago

“Gave me a price, then put price up due to their mistake.... Supplied different coloured mounting brackets and told me to paint them.... Delivery info and tracking non existant, kept phoning and being told delivery is today for 3 days in a row.....7 days now and still no radiator.....will not be ordering again......”

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Posted 3 years ago

Thanks for your review Damon. You spoke with Jade who apologised for initially giving you the incorrect price, she quoted the 1800x464 instead of 464x1800 and called you back right away to advise, sorry about this mistake. Jade also let you know (before ordering) that the brackets for the white radiator were out of stock and gave you the option to have grey ones instead which you instructed us to go ahead with for you (painting them is not necessary but of course you could do this if you wanted to). Please accept our apologies for the delayed delivery, the courier networks are under more pressure than usual at present so delays, unfortunately, are not unusual across all industries due to COVID, Brexit and driver shortages. We are truly sorry for the inconvenience.

Posted 3 years ago

“good service good comunication”

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Posted 3 years ago

Thank you Andrew, that is always great to hear, thank you for the positive feedback.

Posted 3 years ago

“Very easy ordering and prompt delivery”

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Posted 3 years ago

Thank you for the positive feedback.

Posted 3 years ago

“Great, the delivery driver was a legend, super helpful. Product very nice.”

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Posted 3 years ago

Fantastic, thank you for shopping with us.

Posted 3 years ago

“Delivery, price and product all excellent”

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Posted 3 years ago

Thank you very much Rebecca for the 5 star review and great comments :-)

Posted 3 years ago

Trade Radiators is rated 4.7 based on 5,213 reviews