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Trade Radiators Reviews

4.7 Rating 4,521 Reviews

93 %

of reviewers recommend Trade Radiators

Company Reviews

Product Reviews

4.7

Based on 4,521 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 4 star review on 13th May 2024

Trade Radiators 4 star review on 13th May 2024

Trade Radiators 5 star review on 2nd May 2024

Trade Radiators 5 star review on 15th April 2024

Trade Radiators 5 star review on 7th April 2024

Trade Radiators 4 star review on 29th March 2024

Trade Radiators 5 star review on 18th March 2024

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for the second part of the parcel i have not yet recieved, but now i have my new towel rail i find it what i need to have in my bathroom”

Posted 2 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Received radiator on time looked really good was excellent quality and easy to fit”

Posted 2 years ago

Thank you very much Frederick for the positive review and excellent feedback!

Posted 2 years ago

“I gave 4 stars instead of 5. Lost a star due to not being notified of day / time of delivery. I got a phone call from delivery man saying he was at my front door, and I was at work 50 miles away !! As luck would have it my daughter was nearby with spare key.”

Posted 2 years ago

Thanks for your review. We did send you a dispatch email with full delivery info and tracking on the day we sent the order out from our warehouse, maybe you missed the email.

Posted 2 years ago

“Prompt professional service”

Posted 2 years ago

Thank you for the excellent feedback.

Posted 2 years ago

“only just got round to fitting the radiator to the wall,very nice looking gloss finish,only downside was the bleed plug and blanking plug were missing but the 2 o rings were in the box.”

Posted 3 years ago

We are glad you're happy with your new radiator. Missing parts should be reported to our Customer Service team who can have any missing items sent out right away for you.

Posted 2 years ago

“Arrived as described, very fast delivery though no contact from courier”

Posted 3 years ago

Thanks for the review and for shopping with us.

Posted 2 years ago

“It was a great service! Thank you so much.”

Posted 3 years ago

Thank you for shopping with us. :-)

Posted 3 years ago

“Good service.”

Posted 3 years ago

Thank you Alpen.

Posted 3 years ago

“Good price. Good products. Probably no fault of Trade Radiators, but delivery service poor. Much slower than anticipated and also received a message from courier with a delivery date that was wrong.”

Posted 3 years ago

Thanks for your review, glad to hear you're happy with your purchase. Sorry the delivery was delayed, we have had a elements of this since COVID as the logistic networks have struggled at times, apologies for any inconvenience.

Posted 3 years ago

“very good radiator”

Posted 3 years ago

Thank you for shopping with us.

Posted 3 years ago

“Had what I was looking for at a very competitive price. Shipping was quick and well packaged. Communication was good. The website had issues for me though and I could only access certain things if I used the 'incognito' mode on my browser.”

Posted 3 years ago

Thanks for your review Jennifer, sorry you had issues with the website, we are in the process of having a massive upgrade which should leave things running super smoothly at all times going forward.

Posted 3 years ago

“Website and radiators fine however delivery man expected me to get 3 x radiators out of the back of the lorry. Have never experienced a delivery service that don't deliver to your front door! If we had known I could have arranged for someone to be here to help- I'm 8 months pregnant so it wasn't feasible to do this alone.”

Posted 3 years ago

Hi Gemma, we are really sorry this happened. We do advise that deliveries are often kerb side (especially pallet deliveries) but there's no way you should've been trying to get anything off the lorry, most definitely not! The couriers were under a lot of strain at that time (COVID/BREXIT) but it's no excuse. We are genuinely sorry as this falls way below our usual service levels. We have now refunded £50 to your original payment method by way of an apology, sorry again.

Posted 2 years ago

“Great service with great price will use again .”

Posted 3 years ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.

Posted 2 years ago

“Not fitted the radiators yet, but very impressed with the radiators / valves and swift service so far.”

Posted 3 years ago

Thank you very much for the positive review and excellent feedback! :-)

Posted 2 years ago

“I had an incomplete ordered delivered. The customers service was slow to send the missing product but essentially sent one and offered compensation. The products its self is of high quality and would be buying again. Hopefully next time around i will have 100% satisfaction.”

Posted 3 years ago

Thank you for your review Tariq, we're glad you're happy with your purchase. We look forward to welcoming you back again next time.

Posted 2 years ago

“Very good service and swift delivery. Only nit pick was that did not receive any paperwork with my order. Just waiting for my radiator to arrive from the manufacturer.”

Posted 3 years ago

Glad you're happy with your purchase, thank you for shopping with us, we hope to welcome you back again in the future. (there is no actual paperwork as it's email receipt)

Posted 2 years ago

“Excellent service. Arrived the next day. Cannot comment on how good the radiator is as awaiting installation. However it looks great.”

Posted 3 years ago

Thank you very much for the positive review and excellent feedback! :-)

Posted 2 years ago

“Really happy with the purchase. Was really dissapointed with the delivery though. We were in the garden when the radiators were delivered and Tufnell's, the courier, forged my signature saying I'd signed for it. Not happy at all about that.”

Posted 3 years ago

Our sincere apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad you are happy with your purchase though. Sorry again for the inconvenience.

Posted 2 years ago

“Very pleased with product”

Posted 3 years ago

Thank you :-)

Posted 3 years ago

“Good product delivered in good condition. Not the fastest turn around but ok.”

Posted 3 years ago

Hi David, the Nordic range does state the timescales within which we did manage to deliver, sorry if you missed this info online before ordering.

Posted 2 years ago

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Trade Radiators is rated 4.7 based on 4,521 reviews