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Trade Radiators Reviews

4.7 Rating 4,491 Reviews

93 %

of reviewers recommend Trade Radiators

Company Reviews

Product Reviews

4.7

Based on 4,491 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street
Glasgow
G1 3NA

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Trade Radiators 5 star review on 2nd May 2024

Trade Radiators 5 star review on 15th April 2024

Trade Radiators 5 star review on 7th April 2024

Trade Radiators 4 star review on 29th March 2024

Trade Radiators 5 star review on 18th March 2024

Trade Radiators 5 star review on 17th March 2024

Trade Radiators 5 star review on 7th March 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase and delivery were easy, but the printed instructions are not that good and the pictures rather faded and not very easy to understand and see . I did find an online video, maybe a link to this on the instructions would be a good idea ...”

Posted 1 year ago

Thank you for your positive review Mark. We will certainly take your comments on board.

Posted 1 year ago

“The size of the radiator was the prime objective to fit the space. On receipt of the product found it had a textured finish I presumed it would be a smooth finish when I ordered which I suspect will not be ideal for keeping clean! Delivery was good received earlier than expected.”

Posted 1 year ago

Thank you for your positive review Alan. We do advise that this particular radiator is a textured finish, apologies if you did not notice this in the specification details. Thank you for shopping with us.

Posted 1 year ago

“The radiator was fine but the bleed screw wouldn't tighten up also the plastic chrome covers didn't fit over the fixings correctly other than that ok.”

Posted 1 year ago

Thank you for your review. Issues of any kind should always be reported to our Customer Service team ASAP to allow us the opportunity to rectify the matter swiftly for you. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 1 year ago

“Good service but radiators arrived day later than stated.”

Posted 1 year ago

Thank you for your review. Very pleased to hear you were happy with the service. Our sincere apologies for the courier delay on this order and any inconvenience that was caused.

Posted 1 year ago

“Good service, helpful customer service, unfortunately, ordered the incorrect item so had to return, £30 collection from you is a little steep.”

Posted 1 year ago

Thank you for your positive review. Very glad to hear you were happy with the service provided The £30 is quite a standard courier charge for a large item but we are certainly happy for you to return the goods using your own courier should you wish to do so. If there is anything we can help with, please do get in touch with the customer service team.

Posted 1 year ago

“Very nice radiator and helpful staff when I had a query about fitting”

Posted 1 year ago

Thank you for the positive review Michael. Very happy to hear you were pleased with the goods and service provided.

Posted 1 year ago

“Delivery takes a long time from placing an order and in my case DPD who delivered did not knock or ring the bell, although I saw him leaving at the gate and called out to him he just drove off without leaving the parcel which he took to a pick up point some miles away which I was unable to pick up. They held it for a week and returned it to the supplier unfortunately after a week it had still not arrived at the destination. After several emails and telephone calls, Trade Radiators sent another radiator which arrived following day delivery. The problem was clearly with the courier and Trade Radiators performed ok but with some delay in dealing with it.”

Posted 1 year ago

Thank you for the positive review Keith. The courier service has let us all down here which is not our usual standards at all. Apologies again for any inconvenience. We do hope we get another chance to look after you in the future.

Posted 1 year ago

“Lovely radiators delivered super quick, lovely very stylish. However they were delivered by Tuffnells and although they were delivered within 2 days the courier didn’t let us know they were delivering the items until the day they arrived and then they wouldn’t give an eta only that they would be be there between 7am - 7pm, so left us no time time to organise anyone being at home it was just a stroke of luck that I don’t work on a Friday and could therefore be at home.”

Posted 1 year ago

Thank you very much for the positive review Debra. Glad you are happy with your purchase. Apologies for any issues with the delivery.

Posted 1 year ago

“I havent had the radiator fitted yet so can only comment on delivery service. Irderi g was easy and delivery was on time.”

Posted 1 year ago

Thank you very much for the positive review Gaynor We hope to welcome you back again in the future.

Posted 1 year ago

“The radiator I received was damaged. Kimberley Brines was very helpful in reassuring me that information and photos had been received ( I am 74 and not the best with modern technology ). She then arranged for a rapid replacement which arrived within a couple of days. I could not find the size of the radiator I needed locally which is how I came to find Trade Radiators. I would order from them again.”

Posted 1 year ago

Thank you so much for the positive review Christopher. So glad we were able to get you all sorted out. We look forward to welcoming you back next time.

Posted 1 year ago

“Small problem with damaged paint on valves, but sorted out straightaway and sent new ones.”

Posted 1 year ago

Thank you for the positive review Michael. So glad we could sort this out quickly for you! Apologies again.

Posted 1 year ago

“Order dispatched very quickly - the only negative thing was that 3 different couriers were used to deliver 3 radiators......not exactly efficient.”

Posted 1 year ago

Thank you for the positive review Dan. Three different couriers were used as you ordered three different branded items so they are not dispatched from the same warehouse. Apologies for any inconvenience this caused you.

Posted 1 year ago

“Very good service, rad was well wrapped but there was slight denting on the top grill but was not to much of a problem to pull back.”

Posted 1 year ago

Thank you very much for the positive review Trevor! Please do always contact the customer service team with any issues as we would always want the product to be perfect for you.

Posted 1 year ago

“Very good company,could liase with warehouse better.”

Posted 1 year ago

Thank you for your positive review Ross.

Posted 1 year ago

“Had previous bad experience with rads not being delivered but on this occasion it was faultless”

Posted 1 year ago

Thank you very much for the positive review Darren. It is much appreciated.

Posted 1 year ago

“This was my second order from Trade Radiators, and once again the service was great. Prompt delivery and competitive prices. Only reason for just the 4 stars is that there were no fitting instructions with my towel rail radiator. Not exactly difficult to figure it out but had to go back on the website to see pictures of where the brackets went. It would have been useful if there was a set of instructions amongst the downloads, but alas, no.”

Posted 1 year ago

Thank you for your positive review Mike. We are sorry there were no instructions included, please do always contact us if there are any issues, we are always happy to help!

Posted 1 year ago

“Pleased with the radiator at the moment hope it lasts longer than the first one”

Posted 1 year ago

Thank you very much for the positive review, Graham!

Posted 1 year ago

“Nice looking radiator, threads were a bit pitted on one side , but not too much trouble to clear up.”

Posted 1 year ago

Thank you for your feedback!

Posted 1 year ago

“it made me happy indeed”

Posted 1 year ago

That is lovely to hear, thank you! :-)

Posted 1 year ago

“arrived quickly and good price”

Posted 2 years ago

Glad you're happy with your purchase William, thank you for shopping with us, we hope to welcome you back again in the future.

Posted 1 year ago

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Trade Radiators is rated 4.7 based on 4,491 reviews