Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,197 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,197 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 3rd September 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The radiators are lovely and they arrived on time. Unfortunately, one of the fixings for the towel hanger had been drilled too wide so the bolt slipped through. I need to ask for another one. I'm using a a bodge to fix it right now.”

Helpful Report

Posted 1 year ago

Thank you for your positive review! Please don't hesitate to get in touch with the customer service team for any assistance.

Posted 1 year ago

“Good after sale services”

Helpful Report

Posted 1 year ago

Thank you for your positive review Patrick, much appreciated.

Posted 1 year ago

“Good service and products”

Helpful Report

Posted 1 year ago

That is great to hear, thank you for your positive review.

Posted 1 year ago

“I choose the new Bathroom Towel Radiator on-line and found it very easy to find the item that I wanted and the price was very competitive. When I received it, it was very well packaged and in good condition, I bought it to replace and existing Chrome Towel Radiator the same size and it fitted perfectly without any problems at all. Thanks for a quality product.”

Helpful Report

Posted 1 year ago

Glad you are happy with your purchase! Thank you for choosing Trade Radiators, we hope to welcome you back in the future.

Posted 1 year ago

“Good service, it wasn’t clear to me that we needed to purchase valves separately, perhaps those could be added as suggested items. Other than that they were great”

Helpful Report

Posted 1 year ago

Thank you for your positive review, apologies if this was not clear. We hope to welcome you back in the future.

Posted 1 year ago

“I hate doing a review when I've only had it 5 minutes. Why don't people wait till you've had the product for a while so you can give a true and accurate. review. It's a radiator. It gets hot and it's warm when central heating's on, but much more than that, I can't tell you. I've only had it five minutes”

Helpful Report

Posted 1 year ago

Thank you for your review Paul, glad you are happy with your purchase.

Posted 1 year ago

“Very quick delivery. Just got it installed and up and running now. Great heat, very happy with functionality, the display not the simplest for my elderly parents, have had to ignore the boost function as too complex for them. Buttons are a hit or miss as flush and the dial is at the floor which isn't great as they can get down there, however seems like a good product.”

Helpful Report

Posted 1 year ago

Thank you for your positive review Karin, much appreciated!

Posted 1 year ago

“Excellent products and prices. Dispatched in good time however the delivery company let you down as they messed up delivery on the day they said it would be delivered and had to redeliver. Also would be useful to have had a delivery time slot.”

Helpful Report

Posted 1 year ago

We are so pleased you are happy with your goods, thank you for the positive feedback. Ou sincere apologies for any inconvenience caused with the courier delay.

Posted 1 year ago

“We found the website easy to use and were able to find the radiator we were looking for. The filters could be improved but we worked through these. Amanda Frazer who responded to my technical enquiries was brilliant and continued to demonstrate fantastic customer service right up until me ordering. The radiator and extra arrived in good time and were well packaged. However, the stainless steel towelrail had a few small scratches which was disappointing but not enough for me to return it. Being stainless steel I was able to polish these blemishes out. Quality assurance checks possibly need improving. Good price so on balance generally satisfied with service.”

Helpful Report

Posted 1 year ago

Thank you for your positive review, we are so glad you were happy with the service. Apologies if there was any issues with this, all goods should be 100% perfect and we would have been happy to arrange a replacement for you if needed. We hope to welcome you back again in the future.

Posted 1 year ago

“Delivered on time by friendly driver.i have not as yet opened the packaging but looks perfect.”

Helpful Report

Posted 1 year ago

Great to hear, thank you for your positive review!

Posted 1 year ago

“Good service. Radiator came with a blemish on the back. Seems like a lump of solder or something. Nothing that will bee seen when hung so did not send back. That was the only reason a star was dropped.”

Helpful Report

Posted 1 year ago

Thanks for your positive review. Any damage should be reported to our Customer Service team to allow us the opportunity to replace the item for you. Your items should be 100% perfect and we would have preferred to replace the item and would have done so had we been given the opportunity. Apologies for your inconvenience.

Posted 1 year ago

“Good choice, reliable delivery”

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Posted 1 year ago

Thank you for your positive feedback, much appreciated!

Posted 1 year ago

“speedy service. Nice to deal with a company that answers the phone to customers! Only problem was that the pipe at top left of radiator was kinked, but due to lack of time to return and replace, plumber has worked round it. You wouldn't notice it from a casual look but it's not properly symmetrical.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback. Our sincere apologies this did not arrive in perfect condition, we would have been happy to replace this for you if we had been notified. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 1 year ago

“Ordered a radiator and the only problem was with no email telling me when delivery was expected. After ringing customer services all was made clear and my item came quite quickly.”

Helpful Report

Posted 1 year ago

Thank you for your positive review Wayne. We did send an email with the tracking information, apologies if this was not received.

Posted 1 year ago

“This issue has now been rectified satisfactorily, I’m pleased that now brought to their attention it was sorted promptly! ………..The package was delivered damaged with an open corner. No surprise a part was missing. Contacted customer services to report and sent a photo of the package as their request.”

Helpful Report

Posted 1 year ago

Thank you for your positive review Chris, apologies again for the issue with the delivery. Glad this was rectified quickly for you.

Posted 1 year ago

“Lovely radiator exactly what was needed, a little haphazard with the delivery, but it arrived eventually!”

Helpful Report

Posted 1 year ago

Apologies if there were any problems with the delivery Susan! We appreciate your positive review, thank you.

Posted 1 year ago

“Speedy delivery. Also had to ring office for advice and customer service was excellent. Only disappointment is radiator had a very small dent in one of the rails. I needed it on the day it was delivered so didn’t return it. Other than that this radiator is very stylish and handy for small spaces. But for the dent it would be 5 star.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our sincere apologies if this was damaged in transit, we certainly would have been able to get this swapped for you if we were notified. Please do get in touch with the customer service team if there is anything that they can assist with. Apologies again.

Posted 1 year ago

“Order all went well . I placed an order at night on a Sunday. Clicked on the order to have chrome pipes to come with rad by mistake . By email sent immediately after my mistake , explained but didn't get sorted by the Monday delivery , I have to now at my cost send them back . Maybe if you system seen the email and matched with my order that morning . Glad it wasn't a large order . 👍”

Helpful Report

Posted 1 year ago

Thank you for your review Gideon. As we offer a next day delivery, orders are picked to leave as quickly and early as possible, apologies your email was not picked up before this left. If there is anything we can help with in the future, you can contact the customer service team on 0141 225 0430.

Posted 1 year ago

“I purchased 2 aluminium radiators from Trade Radiators. Overall, the customer service is very good and the prices are lower than some retailers. One issue I had (which may be more of a problem with one of their distribution warehouses) is that the packaging was very poor and one radiator arrived damaged. The warehouse seemed to think that you can send a heavy radiator in a thin cardboard box (with no protection for the product at all) and it will arrive undamaged. This was quickly sorted out by Trade Radiators who organised a replacement which was packed properly.”

Helpful Report

Posted 1 year ago

Thank you for your positive review. This is certainly something we will be looking into to avoid any issues in the future. Our sincere apologies again for any inconvenience that was caused.

Posted 1 year ago

“Good range of products. The website is well designed and provides the information needed. Quick despatch. And great customer service too. The only challenge I had was that it's impossible to know with certainly how the order has been split and keep track of the delivery. Trade Radiators do not inform how the order has been split and who is sending the product. And you get different delivery notifications with no mention of Trade Radiators.”

Helpful Report

Posted 1 year ago

Thank you for your positive review! Orders with multiple branded items must be shipped separately but we do email you with the tracking information for each item. Sincere apologies if anything was unclear!

Posted 1 year ago

Trade Radiators is rated 4.7 based on 5,197 reviews