Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,224 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Trade Radiators 5 star review on 11th October 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trade Radiators had the exact rad valves that I needed. Not everywhere stocks corner valves. They were delivered very quickly. Not yet fitted but I'm sure they will be fine. Would definitely use them again.”

Helpful Report

Posted 7 years ago

Thank you Philip, you're right corner valves are not easy to find but we have a great selection. Thanks for shopping with us, we look forward to welcoming you again soon. Julie (Manager)

Posted 7 years ago

“Very speedy delivery sevice”

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Posted 7 years ago

Thanks for the 5 stars! I'm glad you enjoyed our unrivalled, next day delivery service. Julie (Manager)

Posted 7 years ago

“Purchased a Stratford traditional radiator and the heated rail element broke just over 2 years which meant it was out side the guarantee so I spoke to the sales team explained the situation they said there was nothing they could do and only gave me the 5 % discount that was running at the time which meant I had to pay over £ 50 for a replacement one. The heated part of the towel rail has not been in use much and was fitted about a month after delivery as it was part of the bathroom refurbishment I am disappointed it was not replaced for free or at a greatly reduced price, I just hope when this one is fitted it lasts longer.”

Helpful Report

Posted 7 years ago

Hi Julie, I'm sorry that you've had to replace the element outside of the guarantee period, that is frustrating indeed. I agree, we could've done better than the 5% discount so I have refunded an extra £25 back onto your card for you. I hope this helps. Thanks and sorry again. Julie (Manager)

Posted 7 years ago

“excellent fast service, we had a problem which they sorted out immediately without any hassle or question. Customer Service is spot on would give them 100%. Would definitely recommend Trade Radiators as a company to use. Top marks!”

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Posted 7 years ago

Thank you Neil for your honest and positive review of shopping with us. I'm very glad we provided you with such good customer service as we work hard on this, so thank you. Julie (Manager)

Posted 7 years ago

“The item delivered was very good, I had a small technical issue which was resolved exceptionally easily and quickly to my complete satisfaction so will definitely use them again.”

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Posted 7 years ago

Thank you so much, we pride ourselves in our Customer Service as it is so important to us, therefore your positive feedback is greatly appreciated. Thank you. Julie (Manager)

Posted 7 years ago

“Excellent from ordering to delivery. Kept well informed on the delivery date and time. Radiator was well packaged Can't fault it.”

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Posted 7 years ago

Thank you for your great feedback Theresa, it is much appreciated. Julie (Manager)

Posted 7 years ago

“As a first time experience my second time will be to go elsewhere! Ordered two radiators with assurances they would be delivered with 48 hours. Three days later I am calling to find out there they are, to be told that none are in stock and I'd have to wait 12 weeks for the next delivery. More apologies followed - "yes the website should indicated they were out of stock", and yes "someone should have called" but did not. Later that day I was informed that the rads had mysteriously arrived in stock and that they would be with me the following day along with a notification of delivery times. Predictably nothing was heard. More calls the following day were greeted with promises to check on the delivery status and call me back. Still nothing was heard. I was about to cancel my order when the rads arrived - trust me this would have been as big a surprise to Trade Radiators as it was to me. What an absolutely shambolic outfit. Nobody knew what was going on from start to end. Get your act together for future business. You've lost mine!”

Helpful Report

Posted 7 years ago

I apologise for what appears to have been a catalogue of errors due to a stock loading issue on the warehouse system for this particular product. This was an isolated incident and only effected that particular item. The issue has now been rectified however that does not of course help the problems that you had as a result for which we are truly sorry. It was a once off and not our usual slick service, please accept my sincere apologies. Julie (Manager)

Posted 7 years ago

“Delivery came in excellent time”

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Posted 7 years ago

Thanks for the 5 star review, we look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Item shown as in stock, payment made. Had to chase by phone 7 days later after e mail that was sent was ignored. Item not in stock. Sharp practice as will take over 30 days to get in stock, if it comes in then, no guarantee. Poor.”

Helpful Report

Posted 7 years ago

Thanks for your comments. We did call you on the same day you placed the order and left a message letting you know that the item was out of stock. It was then dispatched for you as promised. We did communicate the whole process to you and in a timely manner but sorry you don't feel this is the case. Thanks. Julie (Manager)

Posted 7 years ago

“fast efficient service”

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Posted 7 years ago

Great to hear and 5 stars too, thank you. Julie (Manager)

Posted 7 years ago

“Thank you, we've just received our radiator as promised. excellent service and communication from ordering to delivery.”

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Posted 7 years ago

Thank you Jude, great to hear you're so happy with the product and service. Julie (Manager)

Posted 7 years ago

“The service received was 1st class. Ordering was very easy. The radiator was delivered within 24 hours after the order was placed and looks great. Thank you.”

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Posted 7 years ago

Fantastic feedback, thank you very much indeed. I'm glad you're so happy shopping with us, thank you. Julie (Manager)

Posted 7 years ago

“Great selection of radiators etc good prices. Fast delivery of well packaged goods. Would use again.”

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Posted 8 years ago

Great feedback, thank you very much Kathleen. We look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Really quick delivery, good product and good price - many thanks”

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Posted 8 years ago

Thank you Anthony, we look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Very nice looking valves. However, because the tails have no shoulder and are not tapered it took 36 wraps of standard Ptfe tape to get them to tighten properly. Hemp and paste is a better option if fitting these valves. They work fine so far but time will tell”

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Posted 8 years ago

“Next day delivery as promised, from Glasgow to the south coast of England, and a beautiful product.”

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Posted 8 years ago

Thank you Alan, I'm glad you're so impressed. Next day delivery is possible throughout UK mainland so our speedy delivery is available for everyone to enjoy. Julie (Manager)

Posted 8 years ago

“All deliveries were OK and fast.”

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Posted 8 years ago

Thank you for the 5 star review, I'm glad you enjoyed our speedy delivery service. Julie (Manager)

Posted 8 years ago

“Ordered a towel rail which turned out to be damaged, I informed trade radiators and received a swift refund.”

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Posted 8 years ago

I'm sorry you had problems with courier damage. Transit damages are usually low so it sounds like you've been unlucky on this occasion so apologies. Julie (Manager)

Posted 8 years ago

“I called them to confirm details before placing my order online around noon. 24 hours later the radiator was delivered, exactly as promised. Consider that it came from Glasgow to the depths of the South Wales valleys and you should be impressed, I am.”

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Posted 8 years ago

Thank you Jeff, I'm glad you were so pleased. We do have warehouses all over the UK, it's just the sales office that's in Glasgow but it's the same speedy delivery service regardless of where in the UK you are, from John O Groats or Lands End. :-) Thanks again, Julie (Manager)

Posted 8 years ago

“This would have been 5 stars but I think my order must initially have been misplaced as I had no confirmation email after the initial receipt of order. However once I chased them up after a few days everything fell into place & the delivery was next day, was very well packaged & the quality of the radiator I purchased despite being a basic model was very good.”

Helpful Report

Posted 8 years ago

Hi Simon, I had a look at your order and it definitely wasn't misplaced, it was processed and delivered in the usual timeframe for that particular radiator range. It may be that you missed that info on the website when ordering and had expected it sooner. The email receipt was sent to the email you provided when placing the order. If there is anything else we can help with please don't hesitate to contact our Customer Service team, thank you. Julie (Manager)

Posted 8 years ago

Trade Radiators is rated 4.7 based on 5,224 reviews