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Toy Street Reviews

4.7 Rating 5,978 Reviews

93 %

of reviewers recommend Toy Street

Company Reviews

Product Reviews

4.7

Based on 5,978 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 19th April 2024

Toy Street 5 star review on 2nd April 2024

Toy Street 5 star review on 14th March 2024

Toy Street 5 star review on 30th January 2024

Toy Street 5 star review on 3rd January 2024

Toy Street 5 star review on 13th December 2023

Toy Street 5 star review on 2nd December 2023

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The box was all torn up and had holes in it poor packing”

Posted 1 year ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. We are very sorry to hear about the damages your order has received. Please do not hesitate to contact our customer service team for a resolution, as we are always happy to help as best we can. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 1 year ago

“Can't find my login so can't return or query problem with toy”

Posted 1 year ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm sorry to hear you are having trouble accessing your account. Please do not hesitate to contact us via email, or give us a call during our opening hours, and we would be happy to help with any queries or concerns you may have. We hope you'll give us another chance, and we anticipate hearing from you soon. Kieran Toy Street

Posted 1 year ago

“The discounted Warlord Prussian box set products I wanted to buy were not available until June.”

Posted 1 year ago

Thank you for the review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I'm very sorry to hear that the products you wanted were unavailable. We try to stock a wide range of products to ensure our customers can always find what they want, and I apologise that we were unable to do so on this occasion. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 1 year ago

“Product fine but delivery took nearly one week as opposed to the expected 48 hour”

Posted 2 years ago

Thank you for the review. We're very sorry to hear about the delay in getting your order to you; we certainly aim to have all orders dispatched within 48 hours, and I apologise that we were unable to do so on this occasion. Your concern has been passed on to the relevant teams, who will work to prevent this issue in the future. If you ever have any queries/concerns regarding your order, please do not hesitate to reach out to our friendly customer service team, who are always happy to lend a hand. Kieran Toy Street

Posted 2 years ago

“Product was lovely and good value. Unfortunately problems with delivery as only my name and postcode had been put on the package! I’m not sure how this wasn’t noticed when the label was printed and put on the package but I’m therefore unsure if I would order again. It meant package was delayed and I had to liaise with the delivery company to collect it.”

Posted 2 years ago

Thank you for the honest review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the difficulties you experienced in getting your order. Your concerns have been passed on to our warehouse team who will work hard to prevent issues like this from being repeated in the future. We hope you give us another chance, and if you have any queries/concerns, please do not hesitate to contact our friendly customer service team, who are always happy to lend a hand. Kieran Toy Street

Posted 2 years ago

“It wasn't dispatched when it was supposed to but we were informed with emails with times it was going to arrive on the day. The product is great.”

Posted 2 years ago

“It seems like a wonderful online store, but I still haven't received my order even though it's been 15 days. I don't mind waiting, but it seems I can't access any tracking of my product, which it said would be included. The product itself was very cheap compared to other the prices at other retailers. So as long as my package arrives eventually, I would recommend the store.”

Posted 2 years ago

“I had to pay customs despite choosing fast shipping by courier. It’s incredible that customs are charge with a non postal shipping!”

Posted 2 years ago

“This was a birthday gift that I paid to have wrapped and a personal message for a 50th Birthday. It came wrapped in Christmas paper with the message on the back of an awful Christmas tag.”

Posted 2 years ago

“I do not know how good you are as I have not received the toy.”

Posted 2 years ago

“Not the colours as in picture so when arrived was pink, white & purple wasn’t the most suitable for my son.”

Posted 2 years ago

“It's alright. I thought it will move or something. And it's too pricey for just a roar and some other pictures.”

Posted 2 years ago

“My dealings with Toy Street were fine. My complaint is about the Jack in the Box I bought from them.”

Posted 2 years ago

“Ordered next day delivery and came 2 days later. Was packaged good and no items were damaged. I ordered a £49 mystery box and received 2 toys, one game and a teddy. Unfortunately one of the toys has 2 of the same roof panels with the exact same shape slots on either side so we’ve got 8 shapes but can only use 4. Ive sent an email hoping to hear back promptly thank you”

Posted 2 years ago

“Box bashed parts fell out into the packaging”

Posted 2 years ago

“Received goods in a reasonable time frame, one item was manufacturer packaged so was protected, the other however was a soft toy just placed in the box, no protective packaging or wrapping (even tissue paper would have been good), the box the products arrived in was adequate, too big, however the weather was damp, so therefore, was the cardboard. Maybe give some care to packaging soft toys in future, which by nature are meant for children. Reasonably priced goods.”

Posted 2 years ago

“I have emailed your company asking for clarification on a question regarding the delivery of 2 games to different addresses in England. I have not received an answer.”

Posted 2 years ago

“Cards came a bit bashed up and were very delayed.”

Posted 2 years ago

“The toy itself was squashed into a mailbag barely big enough to hold it and wasn't in any form of protective plastic/tissue when it was opened. Some of the gum had stuck to the toy but thankfully it wasn't damaged. The price was the best I found online and I now know why. I'd actually prefer to pay a couple of pounds more for a little bit of care and respect for items, especially as this is for a new born baby. I'm in two minds whether to give this as a gift for the baby as I'm a bit concerned that it could've been handled a lot prior to dispatch to me. Toy is a Steiff so is going to be quality but think I'd buy elsewhere in future.”

Posted 2 years ago

“Overall the service was ok. The delivery was estimated as 2-5 working days but on day 5 I telephoned and it hadn’t been dispatched. This was disappointing as the gifts were for birthdays.”

Posted 2 years ago

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Toy Street is rated 4.7 based on 5,978 reviews