Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,097 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 7,097 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“Second time I’ve made an order and both have not turned up, had to chase them both times to find out what was going on to be told they don’t have the items. Annoying that nobody was checking if orders are being sent on time and updating customers on this. Happy to take money straight away but don’t deliver. Still waiting for the other half of my order which I was assured wouldn’t be far off, but again having to chase them on this. Made it clear this was a birthday gift!”

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Posted 5 years ago

“Hi I haven’t received my order?”

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Posted 5 years ago

“Had no problems with ordering and delivery, but the toy they sent was slightly different to the one they were advertising. The Grandpa Pig boat is advertised as having Peppa and George, but there was only Peppa. Had a disappointed three year old as George was missing. I could have got the toy they sent cheaper from somewhere else and without having to pay delivery. Did email twice asking for clarification but no response to either email, so customer service in my experience hasn’t been great.”

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Posted 5 years ago

“Delivery was quick but product was unsuitable. Emailed and asked for refund and where to send item back too nearly a week ago and still no reply. Communication is bad.”

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Posted 5 years ago

“Received a toy completely different to what was advertised. Quick response to my email about it but too much messing around to send back and sort out.”

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Posted 5 years ago

“I bought the gift as a birthday present and was told it would be delivered on Monday and it didn’t arrive until the Thursday and I wasn’t told that there was going to be a delay.”

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Posted 5 years ago

“Ordered a Melissa and doug Grocery store and the quality was poor, scratches on the wooden panels. Emailed Toy Street and took them a while to get back to me.”

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Posted 6 years ago

“I placed an order for my daughters birthday presents, the order took 13 days to arrive! When ordering it stated delivery would be 2-5 days. The items arrived too late for my daughters birthday and so the items were pointless. I contacted “customer services” via email several times, all ignored, was unable to get through on the phone as nobody answers. A complete waste of time and money!!”

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Posted 6 years ago

“Wrong item sent. Was not the one I ordered.”

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Posted 6 years ago

“Still not recieved my item ordered it a week ago now”

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Posted 7 years ago

Hello Lauren, Thank you for your feedback and I am sorry to hear about the issues on your order. I can see that you have since been in contact with our customer service team to resolve the issue and your order should be with you now! We will continue to investigate this issues to ensure we can prevent this from happening again in the future. Please do not hesitate to get back in contact on 0800 007 5444 or via email at team@zatu.co.uk if you require any further assistance. My sincere apologies again for any inconvenience caused. Best wishes, The Toy Street Team

Posted 7 years ago

“Did not arrive in time for Christmas Royal Mail say it went to DPD warehouse by mistake”

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Posted 8 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear that your order didn't arrive before Christmas. It seems that, as you say, this was an error by Royal Mail which unfortunately is outside of our control. I can see that the order was placed on 17/12/18 at 8:12pm and it was sent on 18/12/17 at 4:28pm. If I can be of any assistance, please do let me know. Many thanks, Olivia - Marketing Manger

Posted 8 years ago

Toy Street is rated 4.7 based on 7,097 reviews