Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,637 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

Write Your review

Tell us how Toy Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toy Street 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“I was advised after receiving my toy TY dog that the item was chosen at random even though it specifically said the name of the dog and a picture I was sent a completely different dog. I contacted customer services who said I could return for a refund (at my cost). I specifically wanted the dog in the picture as a back up replacement for my 2 yr old who is so in love with us particular TY dog so the random one I was sent is useless. Very disappointed by the clear misleading advertising of this product on the website. Do not purchase unless you want to be disappointed and out of pocket. AWFUL”

Helpful Report

Posted 9 months ago

We’re sorry that your experience wasn’t what you expected. Please know that we take your feedback seriously and are working to improve. If you need any further assistance, please don’t hesitate to contact our customer service team.

Posted 9 months ago

“No update on order after order confirmation, order didn't arrive by delivery date on initial email. Order was only dispatched once chased up by email and social media. Response on social media was rude. Will not use again”

Helpful Report

Posted 9 months ago

We’re sorry your order arrived late. Unexpected delays can happen, but we’re working hard to ensure that your order is dispatched as soon as possible for you. Thank you for your patience and we anticipate hearing from you again.

Posted 9 months ago

“Horrible experience. Never received my order that I placed in May.”

Helpful Report

Posted 10 months ago

We apologize for any inconveniences you faced. Please get in touch with our customer service team so we can help resolve this issue where possible.

Posted 10 months ago

“I recently had a highly disappointing experience with Toy Street and feel compelled to share my experience, even on this platform. 1. Significant Delays: My order, placed on July 13th, was delayed well beyond the estimated delivery window. As of now, I still haven't received my order, and there has been no adequate explanation for the delay from the company. 2. Lack of Communication: Despite the significant delay, there was no proactive communication from Toy Street. I had to repeatedly reach out to get any updates, and the responses were vague, failing to clarify why there was no prior communication about the issues. 3. Unhelpful Customer Service: When I requested compensation for the inconvenience, the response was dismissive, insisting that delivery dates are only estimates and offering no compensation or goodwill gesture, despite failing to meet their own estimated timeframe. 4. Concerns About Review Transparency: It's concerning that the reviews here on Reviews.io appear to paint a more favourable picture than what I found on other platforms. This discrepancy makes me question the reliability and transparency of the reviews presented here. Given these points, my experience suggests that Toy Street is unreliable and not focused on customer satisfaction. I would advise potential customers to consider these factors carefully before making a purchase.”

Helpful Report

Posted 10 months ago

“I received a different item than what I ordered, error on the seller's part”

Helpful Report

Posted 10 months ago

“They sent us a broken cycle”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. Toy Street

Posted 10 months ago

“I received a different toy than the one offered in the store, a completely different Paddington than on the store's website. Tomorrow I'm going to Poland to meet my little granddaughter and she won't get the teddy bear I chose for her”

Helpful Report

Posted 11 months ago

We’re sorry for any inconvenience you experienced. Please get in touch with our customer service team who will be happy to investigate this further for you. We aim to improve and appreciate your feedback. Toy Street

Posted 10 months ago

“My order never arrived and when I contacted them to help I never had a response”

Helpful Report

Posted 11 months ago

Thank you for lending your time to leaving such feedback regarding our services. We apologize that your order has not arrived yet. Please contact our support team so we can track your shipment and resolve this issue promptly. Toy Street

Posted 11 months ago

“Gave us the wrong toy”

Helpful Report

Posted 11 months ago

“Didn’t receive my order”

Helpful Report

Posted 11 months ago

We regret that your experience was not up to our standards. Please contact our customer service team so we can follow up and resolve this issue for you. Toy Street

Posted 11 months ago

“Would not recommend toy street, very poor customer service, I will certainly be not recommending friends & family to use this company.”

Helpful Report

Posted 11 months ago

We're sorry to hear that your experience was less than satisfactory. Your feedback helps us improve. Please contact us directly so we can address any unresolved queries you might have. Toy Street

Posted 11 months ago

“I ordered 10 toys at £67.79 on May 21st for next day delivery. It is now June 1st and I have not received them. I have emailed 3 times and called several times (they never answer). I have requested a refund as the items were needed for a party and had to be sourced elsewhere but have received no response or refund. Avoid this company!”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that we currently cannot see any email correspondence from you - please get in touch via phone or email again and we would be more than happy to investigate this further for you! We hope you'll give us another chance. Toy Street

Posted 1 year ago

“I'm sorry to have to write this review but what ordered and what was received was totally wrong. I had ordered a White with blue stripes 2017 Ford mustang gt350 a d I received a blue one with white stripes. I had it gift wrapped so when they opened it I was so discouraged”

Helpful Report

Posted 1 year ago

Thank you for your review and my many apologies for this error with your order! We will be sure to open an investigation with our warehouse team to find out what happened. In the meantime, we would recommend getting in touch with our customer service team so we can find the best resolution for you! If possible, please provide an image of the product you received and we would be happy to take a look into this for you further. My many apologies again; we hope you give us another chance. Toy Street

Posted 1 year ago

“I placed an order months ago, and it has never arrived. I have complained several times, and they do absolutely nothing! The customer service is deplorable. I will never shop at this store again, and I will not recommend it to anyone.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with your order. Unfortunately, I am unable to see any emails within our system. Please get in contact with our customer services team either via email or phone and we will be happy to look into this further for you! We hope you'll give us another chance. Toy Street

Posted 1 year ago

“I still haven’t received the game so I don’t know why you want me to post a review”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“Ordered a toy in November so it's ready for Christmas, but this has only just turned up and it's May. No communication from the company. If I were to send this back now I'm afraid I will not actually receive the refund”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the delays you experienced with this order. Please get in contact with our customer services team if we can assist in any way. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“Ordered in November 2 items for christmas no correspondence for 5 months then hey presto one if the items arrives end of April and given a refund for the other still jo explanation or correspondence Terrible company”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if we can be of any assistance or provide some clarity. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“Terrible customer service. Placed order and a week later it still has not been dispatched. Have been on hold on the phone for 30 minutes and none of their team is answering me. Don't buy from them. They claim they have items in stock when they don't, will take your money and it could be 6 months down the line and you're still waiting on your order.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“We placed our order 8 days ago. It was supposed to arrive either yesterday or the day before”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this is still on it's way to you after it was dispatched on 05/04/2024. Please do not hesitate to contact us again if you have any further concerns or require any more information. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“Had paid for the faster delivery as needed for a gift. After receiving no shipping confirmation, I called only to find it hadn't yet been picked. Whilst I appreciate that can get busy, to state a delivery date on the order, as well as charging extra for the service, is poor if you do not intend to honour it”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Toy Street

Posted 1 year ago

Toy Street is rated 4.7 based on 6,637 reviews