Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 6,959 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,959 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 13th May 2026

Julia D

Toy Street 5 star review on 27th July 2025

Savannah D

Toy Street 5 star review on 29th June 2025

ELISAVET T

Toy Street 5 star review on 15th May 2025

Lauren H

Anonymous

Anonymous // 01/01/2019

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“Ordered a few bits on the 1st November 2023 it’s still processing 22/11/23 Iv contacted many times they are slow at responding and keep saying the same thing. If it doesn’t come by the end of the week contact us again. Side swiping the fact Iv requested a refund and keep reassuring me that they will send it. Shocking, will not be buying again . !!”

Helpful Report

Posted 2 years ago

“Same as a lot of people it seems. Told my item was coming from another warehouse. Still advertising next day delivery. 3 weeks later, still nothing. Avoid at all costs! They have said they have issued a refund but I have received no proof of this and they said it would take up to 10 days. Something is not right!”

Helpful Report

Posted 2 years ago

“There appears to be an issue with this organisation and I am now incapable of getting any communication from them. Personally I would recommend you avoid this company. Oh, and the "on Hold" is an excruciating pain and not "fun fun fun". Nightmare”

Helpful Report

Posted 2 years ago

“Its now been 20 days since I made my order, after speaking to customer services they tell me 1 item was in a different location so were waiting for it. Still nothing and no tracking details. I would stay clear.”

Helpful Report

Posted 2 years ago

“If i could give this company 0 or negative stars i would, do not order from this company, ordered 3 items on 48hr delivery after 10 days still no parcel came, called them to be told it was stuck in a warehouse and would be passed to them soon and then sent out for delivery, waited a further week still no parcel, called again to be told exactly the same still stuck in a warehouse, waited a further week and surprise surprise still no delivery and apparently still in the warehouse, so after what was nearly a month i still had no order and there was never any communication from them abouts delays ect unless you called up to ask and waited well over an hour everytime on the phone i asked for a refund which tbh only took 48 hours as it was paypal so ordered the same items elsewhere actually cheaper and they arrived within 2 days maybe this company could learn from others who actually fulfil their orders in a timely manner, worst company I've ever dealt with, also their ratings box only shows the latest 5 star ratings and not the actual latest rating which if you look is always a bad one and unless you actually click on to see them all so is misleading”

Helpful Report

Posted 2 years ago

“No zero stars option so to leave a review you have no choice but to give them 1!! Ordered a gift for my granddaughter over 2 weeks before for her birthday! Paid for delivery which was supposed to be 48hrs tracked! 8 days later my orders still processing?! Rung customer services to be told my item was coming from another warehouse hence it’s not dispatched yet and they’ll receive it that day to dispatch to me for delivery in 2 days time! Parcel was picked up by yodel the next day but did come on the Thursday and was meant to be a signed for delivery? So can’t arrange a safe place to put it! Yodel despite this delivered my parcel but decided to leave outside my door and take a picture and leave! So no signature! Rung customer service’s explained and apparently they have to get me to fill out a parcel delivery dispute form and investigate which can take over 2 weeks and there’s no guarantee of a refund or another parcel being sent? But either way no present for my granddaughter as need it for a weeks time now! When explained to the advisor the attitude was we can’t do anything until this is done sorry!!Company clearly doesn’t care about customers and as a first time one, I will never shop here again!! Avoid,avoid,avoid.!!!!!Save time and money and buy from a reputable company with great customer service and good reviews out weighing the bad by at least 80% to avoid heartache for your loved little ones!! Real review -5*!!!”

Helpful Report

Posted 2 years ago

“If I could give this company zero stars i would. Save yourself any hassle and avoid at all costs! I ordered a gift and 2 weeks later there was no sign or word of my order. I contacted customer services who guaranteed it would be dispatched at the beginning of the following week, surprise, surprise no word of the order. Contacted customer services for a second time to be told it would take a further week before dispatch, refunded requested and told it would take 12 working days to process the refund. Shambles of a company!”

Helpful Report

Posted 2 years ago

“I was delighted to receive Axis & Allies 1940 Second Edition game this morning, 15th November. I used Royal Mail, which was fine and they sent an email to tell me the time range when it would be delivered. I only ordered the game on Monday 13th November pm. You sent emails informing me of purchase order, order dispatched and then order delivered. I couldn't have wanted more for this gift for our son”

Helpful Report

Posted 2 years ago

“Had to complain as no parcel rang and they said not in stock yet. Was for a birthday present so had to cancel as they couldn't tell me when it was coming in.”

Helpful Report

Posted 2 years ago

“First time ordering from this company and I will definitely be ordering again delivery was fast and the quality of the toy was excellent value for money also”

Helpful Report

Posted 2 years ago

“Ordered item said 48 hour tracking delivery 3 weeks later still no item asked 3 times on expected delivery to be told they had to wait for it from another warehouse and couldn't give me a rough date when I would expect item . Asked to be refunded as brought from somewhere else instead . Still waiting for my refund....”

Helpful Report

Posted 2 years ago

“Very cute, the ring is super small and the paint on it came off fast. Otherwise it's good. The stick it plastic and does not extend. But plagg is adorable.”

Helpful Report

Posted 2 years ago

“Ordered item, to be told it would arrive 2/5 days 11days later no item, phoned again (it's the third time) and they said they could not tell me when delivery would be has its coming from different warehouse, this is not acceptable, so I've asked for a refund, 2/5 days, hopefully I'll get this on time?”

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Posted 2 years ago

“Everything was perfect! The parcel was sent within a day and It came very fast. I could track It all the way until It arrived. A perfect experience with an excellent service and price.”

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Posted 2 years ago

“Great prices and fast delivery”

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Posted 2 years ago

“This is the first time I have ordered something from Toy Street and my first impression was very positive. It was easy to place my order which arrived quickly and I was delighted with the quality of the item which was a gift for a new born baby.”

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Posted 2 years ago

“Absolutely love the stuffed animal Nessie that I got from Toy Street. Super soft and great quality and exactly like the one I got when I was in Scotland. Shipping was fast and the most affordable I could find.”

Helpful Report

Posted 2 years ago

“Excellent customer care and speedy deliveries. Reasonable pricing with an excellent range of products.”

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Posted 2 years ago

“This was my first experience using Toy Street & the purchased Steiff bear finally arrived today, 4 weeks after I ordered it (expecting it to arrive next day). I rang & emailed numerous times to find out when I could expect it, to be told it is on its way but they have warehouses all over the country and didn’t know where it was coming from or when it would be dispatched. Helena said she would upgrade the shipping to a 24 hour service, but the parcel was received today with a 48 hour service on, so no upgrade was made. It arrived too late to be gifted and I wouldn’t have placed the order if I’d known there was a possibility of it taking a month. There has been no offer of any kind of compensation/future discount so there’s no incentive to purchase anything again and the company made no effort to contact me and give me updates that there was a delay. All in all, don’t buy from them if you need a quick turnaround, they are genuine products but you might be waiting 4 weeks to receive it.”

Helpful Report

Posted 2 years ago

“Odered twice from Toy Street and received both lots well packaged and top notch condition. First package was delayed due to out of stock item and would have liked a proactive notification rather than me having to chase items and because of this I'm knocking off one star (sorry guys). Once explained all ok and received as expected. Second order arrived very quickly and very happy. Would definitely use these guys again. Have already recommended these guys to fellow puzzlers.”

Helpful Report

Posted 2 years ago

Toy Street is rated 4.7 based on 6,959 reviews