Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,827 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,827 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“Great price and service, delivered quickly and efficiently, thank you!”

Helpful Report

Posted 3 years ago

“Really pleased with my purchase, superb quality at reasonable prices... Super fast delivery, and excellent customer service, well don Toy street!!”

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Posted 3 years ago

“The ordering process was easy. Received product in good condition in a timely fashion.”

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Posted 3 years ago

“There were 2 versions of uni extreme on the website, I wanted the more expensive one as I liked the shape better. Was sent the cheaper one without any explanation or refund. Tried to contact customer services twice went to answer phone stating opening hours which I was within. Ended up returning asking for the version I had ordered didn’t hear anything had to phone again to be told they were in the process of refunding me. All in all not s very good experience and would think twice before using again.”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 3 years ago

“It's been almost a month since I placed the order and I still haven't received it. I have asked for my money back and he has refused. It's the worst online purchase I've ever made.”

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Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Toy Street

Posted 3 years ago

“great service first time ive bought from you and im very pleased”

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Posted 3 years ago

“A certain other big organisation was "selling" toys it didn't have. I didn't find out until a day after ordering for a Grandson's birthday. I cancelled and Toy Street could provide the next day - which they did. Very impressed.”

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Posted 3 years ago

“After finding a blue kids guitar on Toy Street website I was so happy. It was just what our little grandson wanted for Christmas. The price was good, it was in stock. Due to be delivered within 5days. Great...so I thought. Christmas came and went, still no guitar! We had to make do with a cheaper one from Amazon, so not to disappoint our grandson, which arrived in 2 days! Not had any correspondence from Toy Street during this time, I couldn't get through to any member of staff. Eventually it arrived three weeks after Christmas. It's unopened, unwanted! Wouldn't use this company again, too unreliable for sure.”

Helpful Report

Posted 3 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. Please do not hesitate to contact our customer service team If you believe this still requires a resolution. We hope you’ll give us another chance. Kieran Toy Street

Posted 3 years ago

“Lovely item delivered on time and at a good price. Daughter loves it!”

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Posted 3 years ago

“Brilliant service Cannot fault it”

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Posted 3 years ago

“Great - swift service! Product was an emergency purchase as my little boy is obsessed with Hastie bat and we thought we had lost it!!!!”

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Posted 3 years ago

“My daughter loved her new cuddly toy! Delivery was quick too”

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Posted 3 years ago

“A good selection of toys at great prices. Delivery was fast and communication good!”

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Posted 3 years ago

“Good packaging and price for high quality product”

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Posted 3 years ago

“Great service package box a little damaged on arrival but all ok. Great fun to play with”

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Posted 3 years ago

“Excellent, product arrived quickly and was exactly as described. Even despite the postal strikes! Very good value too!”

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Posted 3 years ago

“Excellent service.Items delivered promptly.I would use the company again.”

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Posted 3 years ago

“Very good item, really quick delivery! Really happy”

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Posted 3 years ago

“Good communications from order to delivery and items all of great quality. Thanks”

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Posted 3 years ago

“Great game delivered on time and in great condition.”

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Posted 3 years ago

Toy Street is rated 4.7 based on 6,827 reviews