Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,516 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

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234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Xpress Steam Generator Iron to replace my Tefal and i can honestly say it makes ironing a pleasure! Fab! Would definitely recommend :)”

Helpful Report

Posted 3 hours ago

“I wasn’t sure what to expect my Ninja air fryer dies so I went for the tower dues layer air fryer and we are impressed Cooke’s great and has the sync setting allowing two different foods to be ready at the same time really happy”

Helpful Report

Posted 2 days ago

Hello Peter Thanks for taking the time to leave your wonderful comments about your Air Fryer from Tower. Everyone here at Tower HQ was delighted to read your kind words and indeed to receive your valuable order. Keith - Group Customer Services Manager

Posted 21 hours ago

“Brought my new air fryer a week ago must say it’s the best item I’ve ever brought very easy to use”

Helpful Report

Posted 2 days ago

Hello Mrs Dudley Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments are so important to us. I was delighted to read your kind words about your Air Fryer from Tower. Best wishes Keith - Group Customer Services Manager

Posted 21 hours ago

“Mop arrived wet with water dripping out and the mop end was covered in crumbs / dirt. Has been 2 weeks and still haven’t had this issue resolved.”

Helpful Report

Posted 3 days ago

“I recently purchased this small slow cooker, and it has truly transformed my cooking experience! The quality of this appliance is outstanding—sturdy, efficient, and perfectly sized for my needs. As someone with a busy lifestyle, finding time to prepare healthy meals can be a challenge. This slow cooker has been a game-changer for my diet. I can easily toss in fresh ingredients in the morning and come home to a delicious, nutritious meal ready to enjoy. The even cooking ensures that everything is perfectly tender and packed with flavor, without any fuss. I love how it allows me to control the ingredients and portion sizes, making it easier to stick to my dietary goals. If you're looking for a reliable slow cooker that helps simplify meal prep while maintaining the quality of your food, I highly recommend this one! It’s become an essential part of my kitchen and my health journey.”

Helpful Report

Posted 4 days ago

Hello Numan Many thanks for taking the time to leave your 5 star comments about your Slow Cooker from Tower. Here at Tower we love providing quality products at affordable prices which help our customers who we know have busy lifestyles. If we can help with any enquiry in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 4 days ago

“Out of 7 items in the package only the two lids were undamaged. Each pan and frying pan was severely deformed and do not sit flat. I emailed Tower and also notified them on X but the first thing they have done is ask me to write a review! Unbelievably bad. Avoid. I’m now trying to get my money back!”

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Posted 5 days ago

“It was a gift . Very nice looking toaster . Works very well”

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Posted 1 week ago

Hello Thanks for your 5 star comments about your Toaster from Tower. If we can help with any enquiry you may have our Customer Services team are always available. Keith - Group Customer Services Manager

Posted 6 days ago

“John sawyer .Hi all just purchased your Air Fryer from Iceland in Sudbury Suffolk ,what A fantastic Appliance and the User Manual is so clear to read the layout off information was So easy To Read,well done to How done the Lay out Thanks ,and Happy Me.”

Helpful Report

Posted 1 week ago

Hello John It was wonderful to read your kind words about your Air Fryer and the accompanying Instruction Manual. Thanks for your valuable purchase - we hope you visit our website soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 days ago

“Fabulous cordless Iron..had bought this last year and made use of it today in Goa India. Still good. M loving it... Proud to have one with me. Everyone at home are amazed. Now they all can press their outfit anywhere in the house. Just charge and press.”

Helpful Report

Posted 1 week ago

Hello Ashley Thanks for taking the time to leave your 5 star comments about your cordless iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 6 days ago

“Simple to use and does the job and really good price 💯 it was a very kind gift off friends and I’m very happy with it”

Helpful Report

Posted 1 week ago

Hello Kay It was great to read your 5 star review about your Tower product. Thanks for being such a great customer of Tower Keith - Group Customer Services Manager

Posted 6 days ago

“Neat and light, easy to use and clean, great value!”

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Posted 1 week ago

Hello Nicky Thanks for your 5 star review. Here at Tower our customers comments and feedback are so important to us. We hope you visit our Tower website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 6 days ago

“Great microwave, it arrived very quickly and works well. The only issue was that the plate they sent with it was too big, it fits inside but at a slant and won't spin”

Helpful Report

Posted 1 week ago

Hello Curtis Thanks for taking the time to leave your valuable comments. I was pleased to read your microwave arrived safely and on time Rest assured one of our Team will be in contact with you very soon to help with your microwave plate Keith - Group Customer Services Manager

Posted 6 days ago

“I received a damaged bin and contacted customer services immediately it took a week for them to ask for pictures and offer a tiny refund, still waiting for a response as would like a replacement”

Helpful Report

Posted 1 week ago

“Ceraglide 3100W steam iron. Efficient, but no gauge, so you can't tell the water's run out until the steam stops which is often. Also the handle it quite large for my little hands. Oddly, I suspect it was designed for a more man-handed user.”

Helpful Report

Posted 1 week ago

Hello Tess, Thanks for your valuable comments about your Tower Ceraglide Iron. Here at Tower our customers comments and suggestions are always welcomed - rest assured your suggestions have been passed across to our product development teams. Keith - Group Customer Services Manager

Posted 6 days ago

“Love my new white air fryer basket can't wait to use it. Happy with all so far”

Helpful Report

Posted 1 week ago

Hello Thanks for your comments about your Air Fryer. We were delighted to read how happy you were with your product from Tower. Keith - Group Customer Services Manager

Posted 6 days ago

“Never received lost parcel”

Helpful Report

Posted 1 week ago

“I must thank Tower for replacing my saucepan set I did send a silly rude email which I now apologise for & credit to Tower they have gone out their way to contact me twice to resolve my issues I did write a bad review about their warranty but to their credit they have gone out their way to put right”

Helpful Report

Posted 1 week ago

Hello Vic Thanks for your kind words. Here at Tower we always welcome our customers feedback and we always revisit our customers enquiry to see if there was anything else we could do. I was delighted we resolved your enquiry to your satisfaction. Keith - Group Customer Services Manager

Posted 1 week ago

“I ordered an air fryer on the 1st of May and it has not arrived. I spoke to a member of the team over a week ago who assured me they would find out why and update me but I have heard nothing. No reply to emails, impossible to speak to someone on the phone!”

Helpful Report

Posted 1 week ago

Hello Mr Pocock Thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and feedback. I was sorry to learn that your parcel had not been delivered within its expected timescales. Our courier partners work extremely hard to ensure thousands of our customers received their parcels safely. On rare occasions a parcel may go astray within pour courier partners busy network - sadly this was the case with your parcel. Efforts were made to attempt to locate your parcel without success so a replacement product was ordered for you which I'm pleased to learn has now been delivered to you. It only leaves me to apologise for the inconvenience you have experienced. Keith- Group Customer Services Manager

Posted 5 days ago

“This is my second tower airfryer (T17072) the first one was great but was recalled . This one is larger (7l) plus has a cooking window which is great as it is more economical to check cooking without opening the fryer. Whilst larger than the previous one you can more easily spread out the contents for faster all over cooking. I would have preferred the controls to have been on the front as if it's bright the digital information can be difficult to read. Also another plus is that the nonstick seems much superior to my earlier model”

Helpful Report

Posted 2 weeks ago

Hello Alan Many thanks for taking the time to leave your wonderful comments about your replacement Air Fryer. We were delighted to read you received an upgraded model and you can see the benefits of this Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“The item is perfect for me. It can be folded in nicely and tucked in my small shed without much of a hassle. Everything is working fine.”

Helpful Report

Posted 2 weeks ago

Hello SupunDe Silva Thanks for your 5 star review about your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

Tower is rated 4.2 based on 5,516 reviews