Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,567 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time and replacement shelves as expected.”

Helpful Report

Posted 10 months ago

Hello Teresa, Thanks for your kind words about your recent order and delivery experience. We hope you visit our website again very soon to check our fantastic range of products. Keith - Group Customer Services Manager

Posted 10 months ago

“The iron is a super device ,I really like it”

Helpful Report

Posted 10 months ago

Hi Thanks for your 5 star review. We were delighted to read how much you like your Tower Iron. We are a little biased here at Tower and we love our Irons too !!! Keith - Group Customer Services Manager

Posted 10 months ago

“Looks good not fully used yet as still have my single one (Tower again) but will be useful. Delivery great, no delays and was kept informed on delivery. Would use again”

Helpful Report

Posted 10 months ago

Hello DenGoscombe Many thanks for taking the time to leave your 5 star comments about your Tower product. We were delighted to read about your order and delivery experience. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Having had a problem with my Tower Vortx air fryer, please pass on my thanks to Keighley and Megan for their quick response and help in supplying the necessary replacement . This arrived within 24 hours of competition of my information with them. Regards, Steve.”

Helpful Report

Posted 10 months ago

Hello Stephen, It was great to read your 5 star comments about how Keighley and Megan helped with your recent enquiry. Here at Tower our Customer Services Team always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Having looked at the Fryers out there, I decided thst the draw system was no good for more than 2 people, thus opted for the 11lt ten in one fryer.... BEST MOVE EVER.... cooks enough for 4 people, and if you plan the tray position ( and the timings) you can cook a full meal in one hit !! Absolutely Brilliant product.”

Helpful Report

Posted 10 months ago

Hello Simon, Many thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. Everyone at Tower HQ were delighted to read your kind words and indeed your valuable order. Rest assured our Customer Services Team are always available should you need any help moving forward. Keith - Group Customer Services Manager

Posted 10 months ago

“I cannot speak highly enough of the customer care service provided by Martin. Throughout my contact he was polite and helpful. I very much appreciated his clear concise instructions of what I needed to do, to help his enquiries. This matter has been resolved in a very satisfactory manner and I’m more than pleased. Thank you Martin”

Helpful Report

Posted 10 months ago

Hi It was wonderful to read your kind words. Here at Tower our Customer Services Team always place our customers at the heart of everything we do and I was delighted to read how Martin from the Team achieved this with your enquiry. Rest assured our Customer Services Team are always available so if you do need anything in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 10 months ago

“Just reordered this amazing air fryer after having the same one for nearly 5 years using every day. I must say I cannot fault tower products. Don’t hesitate this is a fraction of what I paid for my first one . Run don’t walk for this price per use is negligible. The amount of times I’ve used this it’s basically free . Girl maths .”

Helpful Report

Posted 10 months ago

Hello Karen, Many thanks for your 5 star comments. Everyone here at Tower loved your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“I love this air fryer it’s excellent for me as l live alone so perfect for meals fast cooking and very easy to clean I’m very satisfied that I purchased a tower air fryer”

Helpful Report

Posted 10 months ago

Hello Josephine Thanks for your kind words about Tower and your Air Fryer. Everyone at Tower HQ was delighted to read how your Air Fryer suits your specific requirements. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Tower Kettle. Nice quality”

Helpful Report

Posted 10 months ago

Hello Roderick Many thanks for your kind words and indeed your valuable order for your kettle from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 10 months ago

“Great product easy to use with great results”

Helpful Report

Posted 11 months ago

Hello Serena, Many thanks for your 5 star comments. I was delighted to read how easy to use you found your Tower product. Please be assured our Customer Services Team are always available should you need any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“1st result on a roast chicken (to big to rotate) 5/5”

Helpful Report

Posted 11 months ago

Hello Many thanks for your 5 out of 5 score for the roast chicken you cooked in your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager.

Posted 11 months ago

“Very good product for price”

Helpful Report

Posted 11 months ago

Hi Danielle Many thanks for your 5 star comments and your valuable order from Tower. We hope you visit our website again very soon to check our fantastic range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“Very impressive Unit”

Helpful Report

Posted 11 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“Had to return it as I had sudden bad health diagnosis.”

Helpful Report

Posted 11 months ago

Hi John We were sorry to learn you had to return your product to us but hope you visit our website again very soon. best wishes for your recuperation. Keith - Group Customer Services Manager

Posted 11 months ago

“Amazing kettle”

Helpful Report

Posted 11 months ago

Hello Maureen, Thanks for your 5 star comments and for choosing Tower for the purchase of your kettle from Tower. Here at Tower we think our kettles are amazing too !!!! Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“I do love it is easy to use and easy to clean I did get mine in my local shop and it was best option for me and my family price was £35 definitely recommend this product.thanks”

Helpful Report

Posted 11 months ago

Hello Justyna, Many thanks for taking the time to leave your 5 star comments about your Tower product. rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Fabulous offer on a lovely airfryer. Super easy to order online and arrived within 3 days just standard delivery. Airfryer lovely design, quiet and perfect size.”

Helpful Report

Posted 11 months ago

Hello Leigh Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“Great value microwave”

Helpful Report

Posted 11 months ago

Hi Thanks for your 5 star comments about your Tower Microwave. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“We had a minor cosmetic fault with our kettle..we rang Tower and no hesitation sent us another one Fantastic service. D”

Helpful Report

Posted 11 months ago

Hello David Many thanks for your 5 star comments. Here at Tower we understand on rare occasions items may become damaged through no fault of anyone. When this does occur our Customer Services Team always act quickly to help out customers - I was delighted this was achieved with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“Superb Service from Elle, Tower Customer Services. From start to finish Elle was very professional in the way she handled my wish to use my warranty regarding a faulty Kettle. Our exchanges of emails were instant by her I never had to wait once for her reply. She was a very knowledgeable young lady and a new kettle is on its way. An excellent asset for Tower. Thank you Elle you truly was a star!!!”

Helpful Report

Posted 11 months ago

Hello Barbara Many thanks for taking the time to leave your wonderful comments. Here at Tower our customers comments are so important to us and Elle who helped with your recent enquiry was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

Tower is rated 4.2 based on 5,567 reviews