Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,457 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,457 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a Tower mini oven with hot plates at Dunelm in November. When we unwrapped the parts, it was clear that the baking tray handle was broken. I spoke to the Customer Support Team on 4.12.2023 and was advised that the part was not in stock so I asked to be advised when it might be available. I have heard nothing further. I cannot imagine many quality suppliers would expect their customer to use a grill pan without a handle.”

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Posted 1 year ago

“The idea is good but needs to be developed. At the moment it's to clumsy to get in and out. Have practiced many times to get used to it but no good. Probably won't use it again. Hope this honest feedback helps. Yours honestly. A N RIOZZI”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable review. I was sorry to read your comments especially as we have had no previous contact from you regarding your issue. Our Customer Services Team are always willing to assist our customers with their enquiries. As a result of your comments one of my Customer Services Leadership Team will be contacting you very shortly to understand your comments. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I haven't got to use it yet as it arrived broken. And still waiting on my replacement”

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Posted 1 year ago

Hi Vicki, Many thanks for your valuable review. Here at Tower our customers comments are important to us. I was sorry to read about the condition of your parcel - rest assured we will be addressing your issue with our courier partners. One of our Customer Services Team has been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“I've emailed customer service about my parcel being returned to them as they didn't put a house number on my parcle, so evri sent it back. I have been waiting 2 weeks for my items and I've just moved house and still don't have them.”

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Posted 1 year ago

Hi I was sorry to read your comments about the delivery of your parcel. Having investigated your enquiry our Customer Services Team responded within the timescales we mention when a customer contacts us. I was pleased to see your parcel has now been delivered. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Tower T17024. Be careful to register for the three year guarantee. My parents air fryer failed just outside of the 1 year guarantee and they hadn’t registered the three year guarantee as they’re not online. Now it’s Landfill ……”

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Posted 1 year ago

Hi Iain, Many thanks for taking the time to leave your comments. Your review came as a surprise to us as we appear to have had no previous communication from you. Our Customer Services Team are are always available to assist wherever we can and I have arranged for one of our Customer Services Team to contact you very soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“It has arrived and there is no power to it? Can't get it to turn on”

Helpful Report

Posted 1 year ago

Hi Charlotte, Thanks for your comments. It was disappointing to read your comments as this was the first occasion we were aware you were having difficulties. Our Customer Services Team are always available to help with any enquiry a customer may have. I have arranged for one of my Customer Services Team to contact you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It’s marketed wrong. It says it has a grill and bake setting but the only settings it has is air fry and dehydrate!”

Helpful Report

Posted 1 year ago

Hi Grace, Thanks for taking the time to leave your valuable comments. Here at Tower we appreciate our customers comments as they allow us to review and improve and products and services. I was sorry to read you felt our product has been marketed incorrectly - this is not the case. I have arranged for one of our Team to contact you as we have no record of any previous contact being received. In the meantime please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 1 year ago

“I signed up to the newsletter a few days ago and was told I would receive my introductory discount offer but haven't received anything. I'd like to make the most of it and make my purchase ASAP, hopefully I can then leave a 5* review once I'm able to get my product!”

Helpful Report

Posted 1 year ago

“New dual 8 L airfryer the instructions are virtually non-existant and writing is so tiny which makes it difficult to read. I have had 6 airfryers before this one, they were straight forwards to use but had comprehensive instructions. This one is complex with virtually no guidance. The removable grill racks, for instance, are they in or put for cooking chips? It says don't use metal utensils or abrasives, does that mean you can't use the metal racks you can buy for air fryers so you can cook in layers? Just unclear info.”

Helpful Report

Posted 1 year ago

Hi Judy, It was disappointing to read your comments about your Tower Air Fryer especially as we have no record of you contacting our Customer Services Team for assistance. Our Customer Services Team are always available to help therefore one of our Team will be contacting you regarding your comments very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I'd of been glad to if I had received a ROSE GOLD one, I received a silver one which I did not order.”

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Posted 1 year ago

Hi Carol, Many thanks for your comments regarding your recent order. I was sorry to read your review.. Having had the opportunity to review your comments as well as the communications between us, we have confirmed you did order the Silver Kettle. This kettle comes in various colours and to order your preferred colour requires you to select your colour. Rest assured we have forwarded your valuable comments to our Marketing Department. It only leaves me to sincerely and personally apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The lettering on the timer and temperature controls getting rubbed off - Tower said take it back to the retailer has stopped trading so I have a fryer we cannot get accurate cooking times and temperature”

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Posted 1 year ago

Hi Chris It was disappointing to read your comments about your recent contact with Tower Customer Services. Your product is supported by a fixed 12 month warranty scheme from the retailer where you originally purchased your product from. I was sorry to learn that this retailer has ceased trading. When we were made aware of your update we have requested further information from you in a bid to fully resolve your enquiry - this information remained outstanding on your part as of this morning. We look forward to receiving the required information which will allow us to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I’m a bit disappointed with the appliance as it doesn’t seem to brown very well. If I leave the sandwich in longer , rather than it going extra brown, it just makes the sandwich very hard. I’ve had many sandwich makers over the years, including a George Foreman and a Marks & Spencer own brand and a few others and the Tower is the only one that I’ve found unsatisfactory. Kind regards Valerie”

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Posted 1 year ago

“So when I buy a new appliance I expect all the accessories to be included with item. After opening the box and reading the instructions I find that I need to buy the rest of the items needed to use the fryer properly. I’m debating whether I should take it back before using.”

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Posted 1 year ago

“I bought my tower and email you as 1 of the grill plate was missing.very poor servie as i never heard back from you.if at all could you please send me 1 out.or i shall retune it.”

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Posted 1 year ago

“Struggle to put the basket in The plastic ends on the basket keep.falling off. I have lost one Only had it 1 week It takes much longer to cook than other makes which were cheaper Basket is so small it only fits one pasty comfortably. Tried to return it to Argos but they wouldn't replace I. Not happy!”

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Posted 2 years ago

“I bought a 4 litre air fryer vortex , on the box it says air frying, roast , grill and bake I bought from Lidl There is no instruction Manuel inside Could you please send me one or tell me where I would find one please”

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Posted 2 years ago

“My heating element has popped not even two weeks after having it. Tried to email customer services because apparently you can't call, 5 days after emailing twice still no response.”

Helpful Report

Posted 2 years ago

Hi KS, Thanks for your comments regarding the issue with your Tower Air Fryer. I was disappointed to read your comments and as part of our Customer Engagement Strategy I would like to provide a balanced response. Here at Tower Customer Services we can be contacted by telephone. Upon receiving your initial enquiry about your Tower Air Fryer we did confirm the expected timescales for a response as well as requesting not to send duplicate messages to us as this hinders our ability to effectively resolve your enquiry. I was delighted that one of our Customer Services Team have contacted you well within the timescales we did quote in our initial response. It only leaves me to apologise for any shortcoming in service you may perceive has occurred. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I had to return this as one side didn't work the handle wouldn't stay down. I returned it and have confirmation that it arrived with you on 8th Feb but sadly no refund yet! I'm not very impressed.”

Helpful Report

Posted 2 years ago

Hi Karen, Thanks for your comments regarding the return of your Toaster. I was sorry to read that your refund had not been processed. When your original return request was acknowledged we did confirm timescales for processing a refund. I can confirm safe receipt of your Toaster which has now passed its return inspection - arrangements have been made to refund your original payment method within the specified timescales quoted. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“After two weeks of using it for small meals it suddenly stopped heating up and not working”

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Posted 2 years ago

“I have ordered this product 3L Air Fryer, model T17079, last December and picked up on December 21,2022, I am happy that finally I’ve got one , the disappointing part is I just used it for few times, and it’s not working anymore, I have tried the number given on the manual if needed help phone them fort , it’s just totally an answering machine cause they’re busy, website given . How disappointing and this cost £50.00 just bought it last week of December 2022.”

Helpful Report

Posted 2 years ago

Hi Shirley, We were disappointed to read your comments about the fault which has occurred with your Air Fryer - especially as we have had no previous contact from you. Our Customer Services Team can be contacted via a number of channels including email as well as telephone. Rest assured all of our products are supported by a warranty scheme - one of my Customer Services Team has written to you today to understand your enquiry further. We look forward to resolving your enquiry for you. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,457 reviews