Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Tower Reviews

4.2 Rating 4,984 Reviews

79 %

of reviewers recommend Tower

Company Reviews

Product Reviews

4.2

Based on 4,984 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 28th April 2024

Tower 5 star review on 9th April 2024

Tower 5 star review on 6th April 2024

Tower 5 star review on 5th April 2024

Tower 5 star review on 2nd April 2024

Tower 5 star review on 2nd April 2024

Tower 5 star review on 2nd April 2024

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really don’t want to write a bad post as I ordered an air fryer for my wife for Christmas and it arrived within 3 days….. brilliant. However, my wife wasn’t happy with my choice of Christmas present and I now want to return it and get my money back. Unfortunately, I am finding it very difficult to contact anyone or get a response to my emails. I just want to buy a returns label which is shown in their returns policy. It is very frustrating and I can see why other comments about poor service have been made on the site. I’m hoping that I get a quick response to this so I can place a positive post. Many thanks”

Posted 1 year ago

Hi Steve, Thanks for your comments - I was sorry to read you wanted to return your product to us. As you can imagine at this very busy time of the year and with all of the interest on our energy saving products such as Air Fryers and Slow Cookers our Customer Services Team have received an unprecedented amount of enquiries from our customers. When you first messaged us we did indicate the timescales of when you could expect a response from our Customer Services Team. Im delighted that we have responded to your enquiry within this timescale and we are providing details of how you can return your parcel to us. It only leaves me to apologise for any shortfall in service you may have encountered. Keith - Group Customer Services Manager

Posted 1 year ago

“Unfortunately there was no recipe book included as I had expected so haven't used it yet. Disappointed as most kitchen appliances do so.”

Posted 1 year ago

“Tower a/fryer - great item BUT impossible to clean the internal trivet - it appears to be non-stick but ours certainly isn't, everything sticks to it rock hard just as if it had been epoxy resined in place. We cooked breaded fish in it yesterday and the trivet is still soaking today 20+ hours after use. Seems that I will have to take a knife to it. Also the 4 small PTFE/Silicon rubber feet on the trivet are quite loose, whoever designed the inside didn't have to use it. What is does it does very well, just be prepared for the hassle and problematic issues with cleaning the trivet thereafter.”

Posted 1 year ago

“The item looked good but still in the packaging as I realised I want the air fryer with the pull out drawer. Tower do not make it easy to return an item. I’ve looked every where on their website for returns. Not a chance. I have email 3 times and have not had no reply just automated. I will not order from Tower housewares again. I will go else where.”

Posted 1 year ago

Hi Jayne Thanks for your comments - we were disappointed and sorry to read your review. Due to the popularity of our products our Customer Services Team have received an unprecedented amount of interest from our customers. Our Customer Services Team are working hard to respond to our customers requests and within our acknowledgement message we politely request not to send us multiple messages. In addition, we also confirm safe receipt of your message and the timescales as to when we will provide a response to you. Having checked your enquiry, I can see one of my Customer Services Agents has been in contact with you to start the process of returning your Air Fryer. We look forward to resolving your enquiry fully in due course. Keith - Group Customer Services Manager

Posted 1 year ago

“I still haven't received my vortex 9l daul basket air fryer so I'm not very happy at the moment.”

Posted 1 year ago

Hi Katie Thanks for your comments about the delivery of your Tower Air Fryer. I was sorry to learn of the delays you have encountered. Rest assured one of my Customer Services Team has your enquiry and is liaising with our courier partners for a resolution. It only leaves me to apologise on behalf of our courier partners for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very disappointed in the product arrival. The unit was boxed within a box. I opened the external box, held the carry handle to the internal box and removed. Once clear of the external box the bottom of the internal box collapsed and the air fryer and contents crashed to the floor. No tape had been added to the bottom to secure Very poor standard for safe carriage.”

Posted 1 year ago

Hi John, Thanks for taking the time to leave your comments about how your parcel arrived. The photograph you forwarded will assist when we speak with our Operations Team about your issue. I do note that one of our Customer Services Team were in contact with you last month to resolve your issue. Please accept our apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Not used as the product was damaged on arrival. Still waiting to hear from Tower regarding a replacement.”

Posted 1 year ago

“Have not received it yet so unable to review , getting rather fed up of waiting ! Maybe i should cancel and purchase from alternative supplier”

Posted 1 year ago

“It was for my daughter, she made chips they were still pale , after 30 mins they were not very nice.”

Posted 1 year ago

“Having been in touch regarding the breakdown of our air fryer ( which is still under warranty)we were given a ref no 655809 and asked to send you the receipt witch we did but have had no acknowledgement since can you at please send an e-mail to say that you have received it and say what happens next regards John Andrew”

Posted 1 year ago

“we wish to return an item and there is no phone service, everything is by email which they don’t respond to. Zero customer service.”

Posted 1 year ago

“Vortex 12 ltr Air Fryer Oven - very disappointed with this item. Order was placed with next day delivery but arrived after 4 days. Air fryer temperature is really uneven with food at top of oven being overcooked or burnt with grill element and food at bottom of oven uncooked. The spit for cooking chicken was the only good thing. Regret buying this and would not recommend an oven style air fryer.”

Posted 1 year ago

“No instruction manual provided so had to try and find out via you tube as to how to use the appliance!!”

Posted 1 year ago

“First time used and the interior light has stopped working. The icon button just flashes when pressed”

Posted 1 year ago

“Ordered the whole tray. Just got a basket day 7 of waiting for a reply email as well. No description stating it was just a metal basket. And the picture used showed it as the whole tray.”

Posted 1 year ago

Hi Thanks for taking the time to leave your review about your recent order experience with Tower. I was sorry to read about the missing part from your order. Everyday our warehouse team dispatch 1000's of our customers' orders to them - on the rare occasion that there is an issue we move quickly to resolve their enquiry. One of my Leadership Team have written to you today to resolve your enquiry fully. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“I haven't received it yet”

Posted 1 year ago

Hi Carol, Thanks for leaving your valuable review about your delivery experience. I was sorry to read your comments. Rest assured we hold very close links with our courier partners. Your enquiry is being handled personally by our Customer Services Supervisor Samantha - she will provide an update very shortly. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered 2 Skewers and 2 rotating baskets. Got 1 of each. Couldn't raise a ticket in my account because the feature isn't currently working. Sent an email that didn't get any response. Had to tweet to get any response. Then had to.send a picture of the packaging?! Ended up ony receiving another basket as the skewers are out stock. Tower need to sort themselves out their customer service is rubbish. The Skewers seem ok. No instructions though and very poorly packaged”

Posted 1 year ago

Hi Chris, Thanks for your comments about your recent experience with Tower Customer Services. I was sorry to read your comments. Having had the opportunity to review your enquiry in full I can confirm all messages received were responded to by our Customer Services Team within 48 hours. Due to the popularity of our Air Fryer range we have sadly sold our existing stock of certain accessories - a refund has been processed for the part of your order we were unable to fulfil. It only leaves me to apologise for any inconvenience this matter has caused you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Cheap and cheerful Good offer of free delivery but these fans are no better than B&M”

Posted 1 year ago

“We ordered 3 of these ... All different sizes each time and payed £5 for fast delivery each time. None of these fit our tower electric pressure cooker.”

Posted 1 year ago

Hi Thanks for taking the time to leave your valuable comments. We were surprised to read your review as this was the first instance we were aware there may be an issue with your order. Here at Tower, our dedicated Customer Services Team are on hand to resolve any enquiry our customers may raise - one of my leadership team has messaged you today in a bid to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Brought Vortx 1.8L Manual Air Fryer in June 2021 from your website. Two days pass 1yr warranty the timer broke. Contact customer service who informed me has a 3yr guarantee if registered. However purchased advised it had been registered for warranty which I passed onto your customer service. I’ve not had any contact advising outcome since Wednesday. Your ref No 612618. Regards joy hewitt”

Posted 1 year ago

Hello Joy. I was disappointed to read your comments. Having had the opportunity to investigate your enquiry I can see that an advisor responded to your email on Wednesday to which we received a further response from you on Thursday. Our last email to you was this morning and we await your reply. It only leaves me to apologise for any perception of poor service you have received. Regards Claire - Group Customer Services Manager

Posted 1 year ago

«
1
2
3
4
5
»

Tower is rated 4.2 based on 4,984 reviews