Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,980 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,980 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid for next day delivery and our products took 4 days to arrive, not a huge issue but don't charge for next day and not deliver, pot was fine but frying pan is garbage, everything sticks to it so it is not antistivk as advertised, thrown in bin after 3 days”

Helpful Report

Posted 4 months ago

Hi Andrew, Many thanks for taking the time to leave your review. Your comments came as a surprise to us as we have had no previous contact from you about the issue you mention. In a bid to understand and resolve your enquiry one of my Customer Services Leadership team will be attempting to contact you very soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 months ago

“I still didn’t received my order . After so many days waiting . Disappointed”

Helpful Report

Posted 4 months ago

“i ordered a iron on the 22nd money has been paid i have no delivery date in my email have emailed 3 times no reply qould be nice for a update as to when yr items are goin to arrive would not buy from these again”

Helpful Report

Posted 4 months ago

Hi Nicola, Many thanks for your review regarding the refund of your recent purchase. When a customer contacts our Customer Services Team we always provide an acknowledgement of safe receipt of a message as well as providing timescales of when a customer can expect a response from us. In addition we also make a polite request not to send duplicate messages during this time as it impacts on our effectiveness to resolve your enquiry in the shortest possible time. From the multiple messages you have sent I can confirm we remain within the timescales to respond to your enquiry and we have requested additional information from you to assist with the resolution of your enquiry. It only leaves me to apologise for any perceived shortfall in service you feel you have encountered. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“THIS AIRFRYER IS HOPELESS! This is now my 2nd of this model and I hate it with a passion. Keeps on coming up with code E3. Trying to get customer service is a waste of time. Sent my 1st fryer back with this issue. Replacement is doing exactly the same! If I could give zero stars, I would.”

Helpful Report

Posted 5 months ago

Hi Many thanks for taking the time to leave your review. Your comments came as a surprise to us as we have no previous record of you contacting us about your concerns. Here at Tower we pride ourselves on the service we provide to our customers and if we had received a previous communication we would have been delighted to assist. One of my Customer Services Team Managers has reached out to you to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Would give a 0 if I could bought the air fryer today it goes back tomorrow the draws don’t fit correctly”

Helpful Report

Posted 5 months ago

Hi It was very disappointing to read your comments about your Tower product especially as your review was the first occasion we were aware you maybe having difficulties. Our Customer Services Team are always readily available to help with any customer enquiry we receive. One of our Customer Services Leadership Team will be contacting you very soon to understand your enquiry further. In the meantime please accept my apologies for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Airfryer worked well for 11 months then packed up. Extended warranty. I have sent all relevant photos and information as requested, but I have been trying now for over two months to get a replacement or refund. Every time I email,I get another number and go to the end of the queue. Will never buy or recommend Tower in future.”

Helpful Report

Posted 5 months ago

Hi Many thanks for your valuable comments. Here at Tower your feedback is important to us as it allows us to review our products and services we provide. Feedback also allows us to provide a balanced response to the comments left. When a customer contacts Tower we acknowledge safe receipt of their enquiry and provide an indication of when a response will be provided. We also make a polite request not to send duplicate messages as this impacts on our effectiveness to respond in the shortest possible time. Having investigated your enquiry I can see there were duplicate messages received from yourself. I was pleased to learn one of my Leadership Team has been in contact with you in a bid to resolve your enquiry. It only leaves me to apologise for any perceived shortfall in the service we have provided. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Tower make it impossible to get spare parts for their over priced junk !”

Helpful Report

Posted 6 months ago

Hi Ned, It was disappointing to read your comments regarding a request for a spare part. Here at Tower we never make it difficult in any way for our customers. To understand your enquiry a little clearer one of my Leadership Team will be contacting you very soon. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Purchased a Tower Generator Steam Iron. There not cheap!! May have had it couple of years, not the sort of item I keep the receipt for. The other day whilst ironing I placed the hot iron on the stand which is what you are supposed to do whilst I folded my duvet cover and put it away. Went back to the iron to do some more ironing and could smell burning, lo and behold the iron had "melted" the base unit. The next day although turning on it wouldn't heat up. Meanwhile I contacted Tower to see if they could throw any light on what might have happened. Despite emails back and forth it was mainly some silly person keep asking me for the warranty or the receipt when I had informed her from day one that it wasn't under guarantee. The one thing she did say was that it was normal procedure for a person to place the hot iron on the stand and it shouldn't have caused me any problems. Now they are just ignoring me. Wont buy one of there irons again!! Ps, it wont allow pictures.”

Helpful Report

Posted 6 months ago

Hello David, I was sorry to read your review about the fault with your Tower Generator Steam Iron as well as your comments that our efforts to understand and resolve your enquiry were unsatisfactory to you. Here at Tower our trained Customer Services Advisors always endeavour to obtain as much information as possible to help our customers with their enquiry. I'm sure will appreciate how difficult it is to throw any light on how a fault may have happened without actually viewing and inspecting your product. I was pleased to learn your enquiry has been resolved with a replacement Iron being arranged for you. It only leaves me to offer my personal and sincere apologies for any perceived shortfall in the service you have received. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Most part's out of stock unable to repair forced to buy a different product”

Helpful Report

Posted 6 months ago

Hi Many thanks for taking the time to leave your comments about Tower. We were very surprised to read your comments as your review was the first time you contacted Tower with your enquiry. I have arranged for one of our Customer Services Team to contact you within the next 24 hours to understand your enquiry further to see if we can assist in anyway. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Tower Cerastone T81276 Forged 5 Piece Pan Set I purchased this set from Amazon and I received on 15th July this year. The coating on the 20cm pan has started to come off between the two rivets which hold the handle in place . The set comes with one year warranty which can be ,and has been , extended to 5 years. So I contacted Tower by email and phone . I admitted that I might have put the pan in the dishwasher a couple of time in the last three months . The lady at Tower customer services stated therefore the warranty is null and void . I have had this pan for three months and the coating is coming off. The paper work from Tower says DISHWASHER SUITABLE . But admittedly is does then go on to say that using a dishwasher may impact the life time of the pan . But no where does it say DO NOT use a dishwasher . But it does say DO NOT 5 times on the same page. I believe it should say DO NOT put in the dishwasher as this will make your warranty null and void . On the Amazon web page for this product as of this morning it says DISHWASHER SAFE: The non-stick ceramic coating prevents food from sticking to the surface, and this pan set is dishwasher safe for an even easier clean after cooking. It also says A BRAND YOU CAN TRUST: I don’t think so anymore . I am total unhappy about the poor performance of this product. I believe I have not been clear guidance by either Tower or Amazon on how this product should be cleaned. In fact if it said DONOT PLACE IN THE DISHWASHER . I would not have bought the product . Ps when I attach a photo I appear unable to submit my review , that’s curious don’t you think”

Helpful Report

Posted 6 months ago

“Customer services contacted me finally after 3 days (have proof of that) They Failed to assess the situation correctly. My item fan stopped working caused the item to smoke and I got a final decision the item works, just a grease build-up, that because is smoking. After explaining them it smokes like a grill, because works like a grill without the fan, they finally agreed to return it. Took too long. However I fed-up with their "item works" decision and open it to have a look inside. Found a 150C thermal fuse glued to the fan winding was tripped. After replacing the fuse item work as it should. Definitely warranty issue.”

Helpful Report

Posted 6 months ago

Hi Many thanks for leaving your comments about your recent contact with our Customer Services Team. Here at Tower we readily welcome comments and feedback from our customers as it allows us to review our products and services. Customer feedback also allows us to provide a balanced response from the organisation. Upon receipt of your initial message we did acknowledge safe receipt of your message and provided timescales as to when you could expect a response from us. In addition we did make a polite request not to send duplicate messages to us as this often hinders our effectiveness to respond to your enquiry in the shortest possible time. I can confirm we responded to your multiple messages received well within the timescale quoted. When a customer reports a fault with their product our customer service team endeavour to obtain as much information as possible to diagnose the root cause of the fault - this may involve asking the customer to send photographs or indeed return the product to ourselves for inspection. One of the requirements of our warranty scheme is to ensure your product is cleaned and maintained regularly - the photographs we received indicated this was not the case with your product. In addition you confirmed that you attempted to repair the product yourself - the warranty of your product does state that the product should not be opened for safety reasons. It only leaves me to apologise for any shortfall you have perceived in our efforts to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“The draws are loose, screws have fallen out. It’s going rusty. We have had it around 6 months and use it 2-3 times a week. Extremely poor quality / product”

Helpful Report

Posted 6 months ago

Hi Gwyn, We were disappointed to read about the issues you have encountered with your Tower product. One of our Customer Services Team will be in contact with you very soon to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 6 months ago

“My airfryer got faulty. Customer support did not respond under an hour as stated in here. Been 4 days from first email (5 emails by now) and no respond. Been just 58 days since purchase.”

Helpful Report

Posted 6 months ago

Hi Many thanks for your valuable comments about the issue with your Air Fryer. Here at Tower we readily welcome our customers comments which allow us to review our products and services as part of our Continuous Improvement Strategy. Having reviewed your communication I can firstly confirm that the response timescales quoted against our website are incorrect - we have escalated this to our IT Partners. When a customer does contact our Customer Services Team we do acknowledge their communication as well as providing details of the timescales as to when a response can be expected. We also make a polite request not to send duplicate messages. You received this message after your first communication with us. I was pleased to learn one of my Customer Services Team has contacted you within these timescales to open up an investigation into your enquiry and ultimately resolve everything for you. It only leaves me to apologise for the misunderstanding shown on our website. Regards Keith - Group Customer Services Manager.

Posted 6 months ago

“Ring to ask for lower duct for tower FlPRO 29-6V as still under warranty and was told they don't to spair part for any of these models as health and safety prevent them selling same,told the lady in question that all the vacuum Co are selling same, I just want to purchase a lower duct that match my cordless Tower FlPRO 29.6V, which I have to say has fantastic suction great hoover all round once again response sorry we don't sell parts for them. Really disappointed Irish customer”

Helpful Report

Posted 6 months ago

Hi Many thanks for your comments regarding your recent contact with Tower Customer Services. Sadly from the information left against your review and the associated email address we are unable to trace or match any previous contact from you. As a result one of my Leadership team will be contacting you within the next 24 hours to understand your enquiry further. In the meantime please accept my sincere apologies for any perceived shortfall in the service you have received. Keith - Group Customer Services Manager

Posted 6 months ago

“Unfortunately i came into my kitchen full of smoke . The airfryer had burnt the food, Error came up . Burnt the beading on the inside. Switched it off at the wall. Then tried to turn on but wouldnt turn back on. We had this less than 6 weeks.”

Helpful Report

Posted 7 months ago

Hi Jan, Many thanks for taking the time to leave your valuable comments. I was sorry to read about the rare issue which occurred with your Air Fryer. Here at Tower the safety of our products and customers is always of paramount importance to us. Sadly as you returned your product to the retailer where you purchased it from we were unable to carry out an inspection with our Quality Assurance Team to understand the root cause of your problem. One of my Leadership Team have been in contact with you regarding your enquiry. It only leaves me to sincerely and personally apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“I bought a 5 litre tower tower manual airfryer a couple of weeks ago & it's the worst appliance I ever bought in my life, for example it takes at least an hour & a half to cook a few frozen roast potatoes 🙄 I would not recommend this appliance”

Helpful Report

Posted 7 months ago

Hi Audrey, Thanks for your comments - we were disappointed to read your comments about our very popular Air Fryer. Your comments came as a surprise to us all here at Tower as your review was the first occasion we were aware you were having difficulties with your product. Here at Tower we pride ourselves on how we help our customers with their enquiries. There are a number of factors which could influence the cooking time you mention so I have arranged for one of our Customer Services Team to contact you to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Awful customer service.”

Helpful Report

Posted 8 months ago

Hi Rahul, We were disappointed to read your comments about our Customer Service. Here at Tower we are proud of the way our Customer Services Team look after our customers enquiries so well - having had the opportunity to review your communications with our Team it was disappointing that our response was not the one you expected. Our Team remain in contact with you regarding your secondary enquiry. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“After about the 6th use it had a mind of its own, beeped alot and changed settings for draw two and settings around that button then shut itself off as that button was also close. Got a replacement and that did the exact same thing. It was not near anything behind so didn't oberheat and the peel off sticker from new was removed. Total dissatisfaction with the whole experience, will try Ninja next.”

Helpful Report

Posted 8 months ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. We were disappointed to read your comments as our Customer Services Team are always available to help where we can and we have no record of you contacting us. One of our Customer Services Team will be reaching out to you very soon to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 8 months ago

“Was good for the short time it lasted. Used 20 odd times over 8 months. Touch control then stopes working. Overall been a total waste of money.”

Helpful Report

Posted 8 months ago

Hi Carl, It was disappointing to read your comments about your Tower product especially as we have no record of you contacting our Customer Services Team for assistance. Many of our products are supported by a warranty scheme. Our Customer Services Team are always available to assist therefore one of our Team will be contacting you regarding your comments very soon. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Over the past 12 months I have had to buy 2 Tower Vortx Vizion 7L Digital Air Fryer Black Digital. After a few months both had the same fault where the internal light stopped working. Both times I went through the warranty process and both times Tower said that the warranty didn’t cover this fault, so the warranty isn’t worth the paper it’s written on and Tower customer service is appalling. Don’t waste your money and buy a different brand of air fryer”

Helpful Report

Posted 8 months ago

Hi Many thanks for taking the time to leave your comments about your Air Fryers. Here at Tower we readily welcome our customers comments as this allows us to review our processes and products as part of our Continuous Improvement Strategy. It also allows us to provide a balanced response to the comments left. Having reviewed all communications between yourself and Tower It was surprising to read your comments about the warranty not covering the fault and that the warranty isn't worth the paper it is written on. Our products are supported by a robust warranty scheme and indeed a faulty light is covered within your warranty. Your products were purchased via a 3rd party retailer who under the Consumer Rights Act 2015 hold the responsibility of your warranty for the first 12 months after purchase. On both occasions we have referred you back to the retailer to resolve your enquiry. It only leaves me to apologise for any perceived shortcomings you may have about our warranty process. Regards Keith - Group Customer Services Manager

Posted 8 months ago

Tower is rated 4.2 based on 4,980 reviews