Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,976 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,976 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

C Eager

159

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really enjoy cooking with my Tower 6L pressure cooker. It is easy to use and is very useful for cooking large dinners. Very good product. -Jasmin Ghunda Ghondi”

Helpful Report

Posted 8 years ago

“I got tower pans from ideal world and no wonder they are guaranteed for life, because they are crap, the only good thing I can say about Tower None Stick Pans is Thankyou I ruin everything I've put in your frying pans so will turn veggie so at least I will be able to eat”

Helpful Report

Posted 8 years ago

Good Afternoon Alf, Thank you for your feedback. We will be in touch directly to discuss the issues you are having and find a resolution to them. Kind Regards, Tower Customer Service Team

Posted 8 years ago

“I have never used as much crap in all my life, the frying pans are basically useless, I got the set from ideal world, NEVER AGAIN WOULD I BUY TOWER, the small frying pan had a chip in the ceramic the large one was no better,I have ruined more eggs trying to fry them in these , in fact Edwina Currie was better for eggs than this crap”

Helpful Report

Posted 8 years ago

Good Morning Mr Hibbert, We are very sorry to hear that you are not happy with your purchase of the Tower ceramic pans. We will be in touch directly to discuss your options moving forward. Kind Regards, Tower Customer Service Team Tel: 0871 221 3623 Email: support@customersvc.co.uk

Posted 8 years ago

“Absolutely disgusted with this company. Ordered over 6 weeks ago and still not received my order. Emailed them and they offered 2 options 1. A refund 2. They would re-send my order out as they think the first one was sent back to them via courier. But I am still awaiting my order emailed again and now no answer!!!!!”

Helpful Report

Posted 3 days ago

“Tower lightweight kettle..press button quite stiff, base ATTRACTS limescale, wire used to raise lid appears to be very lightweight. Very few models of lightweight to choose from. Need more in order to save energy, and more elderly in population.”

Helpful Report

Posted 3 days ago

Hi Thanks for taking the time to leave your valuable comments about your Tower kettle. Should you have any enquiries moving forward our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 days ago

“I bought my first airfryer a few weeks ago, the Tower 2.2 litre one and it has changed my life! I had heard how good airfryers are but thought they would be too expensive and would I use one... I saw a tv programme with Alexis Conran showing how useful these things are and seem more programmes since. I was hooked! I looked at Argos and was amazed that my airfryer was only £27.50! Too good an opportunity to miss so I got one. I've been struggling with my health and been out of work, on a very low income, and depressed about my electric bills was one area of my life pulling me down. Since I got the airfryer my electric bills have gone way down, because I don't use my oven! One of the plus points of using one of these is no warmup time! Unlike an oven that needs preheating, this baby starts cooking straight away! I am still experimenting with various things but I love it! Thank you, Tower!”

Helpful Report

Posted 1 week ago

Hi Sue, Thanks for your fantastic comments. Here at Tower we are so proud of our Air Fryers and we were delighted to read how your Air Fryer is helping with your utility bills. Rest assured our customer services team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 week ago

“Excellent value for money. The trays mean you can cook fish and chips for 2 at one time. Only issue is the rotisserie position limit the space between shelves. I have been using this for about 2 months with no issues. It is quite large but it works in my kitchen.”

Helpful Report

Posted 2 weeks ago

Hello Thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review and improve the products and services we provide. In addition our Customer Services Team are always on hand to help. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Wow, this air fryer is like nothing I have ever experienced before. I have not stopped using it since the day we bought it. We had a family pizza night last weekend and the pizzas were exceptional - restaurant quality in just 4 minutes!! We used the pizza stone and it tasted like an authentic Italian pizza. I also made a simple ham and cheese toastie and the crisp the air fryer created on the outside was insane! I've also made brownies, crispy beef, sausages - you name it, this air fryer can do it. Completely changed my life when it comes to cooking. I would give it 10/10 stars if I could.”

Helpful Report

Posted 2 weeks ago

Hello Emma, What a fantastic review to receive - thanks from everyone at Tower HQ It was wonderful to read your review about the mouth-watering meals you have prepared in your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“We just got a twin tower Airfryer at the weekend, we have used it loads since...so far so good 👍 My other Airfryer died on us we had it for 7yrs, & it was used everyday, fingers crossed this one stays with us for a long time, great price...would definitely recommend”

Helpful Report

Posted 2 months ago

Hi Many thanks for your 5 star comments about your Air Fryer from Tower. We were delighted to read your Air Fryer is working well - should you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Air fryer stopped working on first go, heated for 2-3 mins then died. Replaced the fuse, still nothing. Very disappointed.”

Helpful Report

Posted 2 months ago

“Tower window vacuum failed within three years of purchase and Tower are refusing to honour the three year guarantee on the basis that it should have been registered within 28 days of purchase. The original box that I still have flags the three warranty. The item clearly should have lasted for more than three years and Tower are side stepping their responsibility on this technicality. Poor show of customer service.”

Helpful Report

Posted 2 months ago

Hi I was sorry to read your comments about your Tower Window Vacuum. All of our products are supported by a robust warranty scheme and customers have the opportunity to extend their products warranty up to a period of three years free of charge. This must be done within 28 days of your purchase and is mentioned within your products Instruction Manual. I was sorry that you felt we as an organisation are side stepping our responsibilities - this is not the case. Indeed one of our Customer Services Team have been in contact with you in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“It hasn't arrived yet and I'm waiting for confirmation of where it is. Yodel tells me it is still with you.”

Helpful Report

Posted 2 months ago

Hi Claire I was sorry to read your comments about your delivery experience. Our courier partners work hard to ensure our customers receive their orders on time - on rare occasions an item may go astray within our courier partners network. To resolve your enquiry one of our Customer Services Team have contacted you - it only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“Item delivered damaged and it has been the most long winded process to get a return, had to send multiple pics to multiple different customer service people as well as proof of purchase (even though item was purchased direct) ...do yourselves a favour and use a more reputable brand”

Helpful Report

Posted 2 months ago

Hi Ryan, Thanks for taking the time to leave your valuable comments about your recent experience with Tower. Here at Tower we welcome our customers feedback and recommendations - I was sorry your recent experience was not a smooth one. I was pleased to leave one of the Team have contacted your to fully understand and resolve your enquiry. It only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“Ive returned it and still waiting for a respose and refund,shocking customer service”

Helpful Report

Posted 2 months ago

Hi Margaret, Many thanks for your valuable feedback. I was sorry to learn of the delays in processing your refund. Having had the opportunity to investigate your enquiry I was pleased to see your refund has been processed. It only leaves me to offer my sincere and personal apologies for the delays incurred in what is a busy time of the year for our organisation. Keith - Group Customer Services Manager

Posted 2 months ago

“our air fryer has failed and we have tried to contact Tower twice , still no response, maybe they hope we will give up and go away?”

Helpful Report

Posted 2 months ago

Hi Robert Many thanks for your valuable comments. I was sorry to learn of the fault with your Air Fryer. Rest assured one of our Team will be in contact to help with your enquiry very soon. Keith - Group Customer Services Manager

Posted 2 months ago

“I purchased a Tower 5 in 1 air fryer some 18 days ago, the unit has not been used at all because there is a problem with it and I have contacted the so called Tower "customer services" twice in the last 15 days with absolutely no response or help since to rectify it. If you expect aftermarket support which is clearly non-existent, then I would suggest you avoid Tower products.”

Helpful Report

Posted 2 months ago

Hi A L Many thanks for your valuable feedback regarding your recent experience with Tower. I was sorry to learn of the delays your have experienced in what is a very busy time of year for us. Rest assured one of our Team will be in contact with you very soon to fully resolve your enquiry. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager.

Posted 2 months ago

“Still have not received over two weeks after paying next day delivery. Have emailed customer services with no reply!!!!”

Helpful Report

Posted 2 months ago

Hi Sioned I was sorry to learn of the recent issue which has occurred with your recent order from Tower. Having checked our courier partners tracking it appears as though your parcel may have gone astray within their network. This is a very rare event however please accept my sincere and personal apologies for the inconvenience caused. One of my Team Managers will be in contact with you very soon to fully resolve your enquiry. Keith - Group Customer Services Manager

Posted 2 months ago

“Very poor customer service, did the 3 year guarantee tried to claim for leaking seal in bottom of bread pan letting liquid leak into turning mechanism under bread pan. After long drawn out exchanges still not resolved. Would not recommend tower after very poor service.”

Helpful Report

Posted 2 months ago

“Ordered my microwave on 10th January and immediately contacted Tower Customer Service to return as had selected the wrong colour. 15 days later and still no response from them despite numerous emails and private messages via messenger. Responses on messenger assure me someone will contact in 24 hours and it never happens. Customer service and after sales service is non existent, steer clear!!”

Helpful Report

Posted 3 months ago

“Bought vortex vizion 7ltr air fryer in march 23 size good still can't get rid of horrible smell when cooking and lingering smell on the food tried emailing no response so not very happy phone lines only open 10 til 3 awkward when you work”

Helpful Report

Posted 3 months ago

Tower is rated 4.2 based on 4,976 reviews