Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,761 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time with options if not in when planned.”

Helpful Report

Posted 8 years ago

“I placed my order on Good Friday, asking for a shop collection. Despite not receiving the standard e-mail reply informing me that the order was ready for collection, I took a chance by visiting the shop the next working day on Saturday. I was lucky in that I was able to get my order. Your staff were very helpful, which I appreciated, but your computer system is very supplier orientated. It gives the impression that the customer has to obey the system. May I suggest you make it more customer friendly to match the obvious professionalism of your staff in the shop.”

Helpful Report

Posted 8 years ago

Thank you for your review. I am glad to hear that your experience with our store was friendly and professional. I apologise that you experienced issues with our new system. I can confirm that your feedback has been passed through to our development team and we hope that in the future you find our system as friendly and professional as our shop staff. Kind Regards Tooled-Up Customer Services

Posted 8 years ago

“Would be five stars, but they harvested my ebay email address without giving me an opt-out and I really despise companies who do that.”

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Posted 8 years ago

Thank you for your review. I can confirm that the email provided to us by ebay when you placed your order Is used for the purpose of keeping you up to date on your order. We do not pass any details to 3rd party marketing companies and any communications will be in relation to your order or orders you have placed with us. Kind Regards Tooled-Up Customer Services

Posted 8 years ago

“Very quick dispatch”

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Posted 8 years ago

“Delivered on time as promised”

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Posted 8 years ago

“Could have delivered a bit faster”

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Posted 8 years ago

Thank you for your feedback. On our website all products clearly state the dispatch time if we are waiting for stock to arrive. I can see that this item shows a 2-3 working day dispatch. Your order was placed at 22.33pm on 31/01/17, therefore would have been processed on the morning of 01/02/17 when the company re-opened. Your order was dispatched via Royal Mail First Class Service on 03/02/17 as promised and within the specified delivery time frame. Kind regards, Tooled-up customer services.

Posted 8 years ago

“Ordering was straight forward and the package arrived within the specified timeline: BUT : the product description included a lithium battery but not a charger. In consequence I ordered a charger . When the package arrived the hedgecutter box contained both a battery and charger along with a separately boxed charger. In consequence I now have to return the second charger at my expense.”

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Posted 8 years ago

Thank you for your feedback. I have looked into your order and the product description of the item in question on our website. In can be seen in the description of the item under 'includes' : • 2.5ah Lithium ion battery • Battery charger When we receive the unwanted charger back, it will be booked on for a full refund. Kind regards Customer services Manager

Posted 8 years ago

“Looks to be decent product. Quick delivery.”

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Posted 8 years ago

“The tool (Billhook) is fine and as stated on the website so I am happy with that. The dispatch and delivery however... I can't believe it takes up to 10 days after ordering to pick it off the shelves in a warehouse before they even send it. I know it states '7-10 days dispatch' on the website but what that means is, it takes 10 days for someone to pick it off a shelf and prep it for delivery, if you add in 2-3 days for delivery you're looking at a potential 2 week turnaround! This is 2017, time to speed it up a little I think.”

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Posted 8 years ago

“Received the items in good time, which was excellent, but the picture indicates the 1" or 25mm diameter in fact the deal was for 19mm dia replacement heads. Suppose it was my fault for not reading the dicription but I took it that the picture was correct, it wasn't .”

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Posted 8 years ago

“Bit early with your review. Nothing received yet.”

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Posted 8 years ago

Hi, thank you for your review, we have checked the tracking of your order and can see it has been delivered safely. The Bank Holiday caused a small delay allowing the email to overtake the actual parcel. Thank you for your order and please don't hesitate to contact us directly if you have any further questions etc. Regards, tooled up

Posted 8 years ago

“Prompt delivery”

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Posted 8 years ago

“Item as described, However poor communication regarding delivery and item being out of stock”

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Posted 8 years ago

“I got what I ordered”

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Posted 8 years ago

“delivered on time”

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Posted 8 years ago

“I ordered a small heater for my bathroom the heater arrived with slight damage to the lower part of the radiator but it seems to be working ok.”

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Posted 8 years ago

“Two weeks for an Allen Key to be delivered is excessive. Will have to plan a head if thinking of another purchase from you.”

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Posted 8 years ago

“I eventually got the item I'd order”

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Posted 8 years ago

Hi John, thank you for your review, we can only apologise for the unforeseen delay caused by a supplier problem. We did try to keep you up to date with regular emails etc. Once again our apologies for the delay. Thank you for your order. Regards, tooled up.

Posted 8 years ago

“Hi, I ordered this tool after checking online of the ease to scrap out weeds. It was delivered in short time but very hard to use as the blade is not sharp so requires a lot of effort and pressure. It was not what I expected to make the task easy”

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Posted 8 years ago

“Okokokokok”

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Posted 8 years ago

Tooled-Up is rated 4.8 based on 22,761 reviews