Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,762 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with item”

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Posted 8 years ago

“Good product at keen price. However, there was little point in offering first class post when it took 5 working days to dispatch!”

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Posted 8 years ago

“It didn't as found out local B&Q did it £20 cheaper”

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Posted 8 years ago

Hi, thank you for your review, whilst we don't doubt that your local B&Q does sell a similar machine at a cheaper price the range of Karcher products sold by independent Karcher dealers such as ourselves are of a superior quality to those sold by the national chains. They may look very similar in some cases but in our experience they are not of the same quality, containing plastic instead of metal parts etc. so that the Nationals can sell at a seemingly lower price. Thank you for your order and let us assure you have not wasted £20 as you have almost certainly purchased a superior machine. Regards, tooled up.com

Posted 8 years ago

“Was told delivery would be made 29/07 then 01/08!! Good delivery though”

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Posted 8 years ago

“Product good - parecelforce rubbish. Extremely inconvenient to have to walk 2 miles to the local post office to collect parcel when did did not knock on my neighbours door to drop parcel off. Poor.”

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Posted 8 years ago

Hi, thank you for your review, we are sorry that your parcel was delayed, we have checked with the delivery company concerned and they had operational difficulties on the first delivery attempt and then no one to sign for the delivery at the second attempt. Parcelforce will not try neighbours unless they have specifically been instructed to do so by the addressee at the time of the order being placed. They do however drop off at the nearest Post Office as happened in this case. Once again our apologies for the delay in receiving your item. Thank you for your order. Regards, tooled up

Posted 8 years ago

“Pleasant to deal with. Sharp prices. Bit slow to despatch on this occasion, but that wouldn't stop me using them again”

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Posted 8 years ago

“Exactly as ordered though some confusion over despatch date. Actually posted 5 days after order date not next day as advised. Needed to contact customer services.”

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Posted 8 years ago

“DPD let you down, supposed to be delivered on Friday to pick up shop, despite tracker saying it was on its way to the shop, it didn't get there. Repeated calls to DPD established that they didn't know where the parcel was. It turned up back at the depot according DPD.Its down for delivery o Monday now, fingers crossed.”

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Posted 8 years ago

Hi Brian, thank you for your review, we are very sorry to hear that you have been let down by our chosen carrier. We will contact them and yourself to get the situation rectified. Please accept our apologies for the problem you have encountered. Thank you for your order. Regards, tooled up Sales Team

Posted 8 years ago

“was ok I liked it”

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Posted 8 years ago

“Despite being given a delivery day of Tuesday or Wednesday ,it was still not delivered by Thursday - obviously that's bad. However an Email on Thursday lunchtime was quickly followed by an apology & an immediate 1st class response which I got the next morning - that's good. One of the major decisions in choosing who to buy from is how prompt the despatch is - nothing earns more loyalty than that from me, so we'll see !”

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Posted 8 years ago

“I was waiting too long to get the item. Everything else was perfect.”

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Posted 9 years ago

“Order process frustrating as I didn't know postage until checkout. Delivery quick. But item not packed at all and parcel force left pricey new cordless trimmer by my front door in full view. If item had been wrapped it would have helped and meant box would not be damaged, not that that matters really.”

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Posted 9 years ago

“Item ordered arrived with a broken part. Not a major component so I just asked if tooled up could send are placement of the broken part. Received a quick response bureau told there was nothing they could do about it, I would have to return the whole item. Didn't want the hassle. I'm the customer. Tooled up should have taken the hassle and traced the component through to the manufacturer and sent it to me. Obviously too much hassle for them. I dropped it and accepted the item Ruth a small broken component. 2 out of 10 for customer service.”

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Posted 9 years ago

“I was a bit disappointed by how long the delivery took but when it arrived it was well packaged.”

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Posted 9 years ago

“Had to put normal at the moment because item came badly damaged and I now have to wait for you to receive the damaged item back and wait a further several days for my replacement. Not overly happy but you are not to blame for damage as could of been done in transit so I guess we will see how good your service is when my new hopefully undamaged pump finally arrives”

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Posted 9 years ago

“Item not in stock at time of order but arrived safely in due course. Well packed and correct. Thank you. Will use you again if and when needed.”

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Posted 9 years ago

“OK. Part good. Price competitive but delivery lead-time rather long”

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Posted 9 years ago

“I was pleased that it came quickly . When arrived had a large dent on the bottom but does not affect the product.”

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Posted 9 years ago

“I ordered 2 items from your website When received only 1 item was received . When I contacted your company I was advised that both items had been scanned out of the warehouse and they would look into it. I had to go back to your company and explain i need the other item for a job. I was then told the other item will be dispatched to me. I was disappointed with the service as it was the first time I had used you”

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Posted 9 years ago

Hi Richard, thank you for your review, we are sorry about the error, a member of staff made a human and rare mistake which we quickly rectified. We hope this does not put you off of using us again. We do not make a habit of making mistakes as our many thousands of reviews testify. Thank you for your order and once again our apologies. Regards. Tooled up Sales Team Manager

Posted 9 years ago

“HI Arrive very quick , BUT after a phone call in morning to check that the doormaster lock had a 20 mm faceplate DID EXPECT TO GET ONE WITH A 20 MM BUT NO I GOT A 15 MM DELIVERED WHICH I DID MACK DO BUT I WAS VERY DISAPPOINTED.”

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Posted 9 years ago

Tooled-Up is rated 4.8 based on 22,762 reviews