Maybe I was unlucky but it well went badly wrong. Took a month for the Black and Decker grass trimmer to arrive. When it did it spooled line uncontrollably. Tooled up promptly sent out another spool free of charge with the same result. The trimmer was returned and I was refunded. Tooled up always answered the phone promptly, were helpful, did what they promised, and kept me informed. The problem was the Black and Decker trimmer rather than Tooled Up. Would probably try them again- but not to buy Black and Decker- and will ring them up to get a delivery date before purchasing.