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Tooled-Up Reviews

4.8 Rating 20,635 Reviews

95 %

of reviewers recommend Tooled-Up

Company Reviews

Product Reviews

4.8

Based on 20,635 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 7th May 2024

Tooled-Up 5 star review on 11th April 2024

Tooled-Up 5 star review on 10th April 2024

Tooled-Up 5 star review on 25th March 2024

Tooled-Up 5 star review on 5th December 2023

Richard Flintoft

Tooled-Up 5 star review on 1st December 2023

Tooled-Up 5 star review on 19th October 2023

53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for the postage wasn't cheap package gone missing”

Posted 4 years ago

“You asked for a review of 'tooled-up', I've no idea about tooled-up. I bought what I wanted from a company that sold it at the same price as others. What more can I say.”

Posted 4 years ago

“Great prices. A bit confusing as 3 items were shipped separately but this fact was not mentioned let alone made clear. Third item awaited.”

Posted 4 years ago

“Very difficult to say as I cannot tell whether it has been received or not (there was no tracking number). The parcel was directed to a NZPost address in GB, as Tooled-up didn't allow to send directly to New Zealand. This NZPost branch will forward to NZ, but I have not received confirmation of receipt yet. If Tooled-up would send directly to NZ, it would be easier to rate highly.”

Posted 4 years ago

“O/N WB00057626 and WB00057627 626 was cancelled and the goods not sent, but no refund has yet been sent to Pay Pal. Could you please expedite this. Many thanks A F Howard”

Posted 4 years ago

“Good value, arrived quickly (though I've yet to test it). However, when I rang to ask how long the power cord was (as I couldn't find it on the website) they couldn't tell me - they said they couldn't take one out of the box to check. And yet when the box arrived it stated clearly on the front of the box that the cord was 12 meters. Even if they couldn't spot the text on the box (which was not small!) why couldn't they have opened it and measured it? Felt a bit like 'more than my jobs worth' response to my call.”

Posted 4 years ago

“Wasn't clear in the product description whether gas was included and I made the mistake of assuming it was. I think that description could have been (and should have been) clearer. Aside from that the product is fine.”

Posted 4 years ago

“The drill was great but the box had clearly been opened before so I am not sure how new it actually was. I have accepted it on the basis that it had not been apparently used much if at all.”

Posted 4 years ago

“The box arrived torn in a couple of places and sellotaped up - real shame as it was a present. Otherwise, thermal vest looks good quality & delivery fast & on date selected.”

Posted 4 years ago

“service good as well as delivery.. Item as yet unused”

Posted 4 years ago

“I buy a lot of products on the internet...can you state what it was I bought from you? I find auto-responses fail to aid customer loyalty when you don't focus on your individual customers. Thanks...and everything I have bought recently has been great”

Posted 4 years ago

“Took a week to arrive I bought a 3/8 torque wrench years ago and the winding mechanism was oiled/ greased. Been a smooth working tool. This 1/2 torque wrench I have bought from you appears to be very dry on the moving parts and not smooth to adjust at all. I have another 1/2 torque wrench that was half it’s price and is just a cheap Chinese copy from eBay and that is smoother to operate. So yep, somewhat disappointed”

Posted 4 years ago

“Product arrived in good condition and well in time. It was for a christmas present and the packaging was not discreet and now knows what he is getting for christmas. Around christmas time they should put plain packaging on items so when it delivered they don't know what it is.”

Posted 4 years ago

“All "looked" OK but the adjustable spanner now has me wondering - works fine in the nut/ bolt function but doesn't seem to work properly in pipe wrench mode. Jams up before full closure. Trouble is that I've jettisoned the plastic tray it all arrived in so Tooled-Up might not take kindly to my problem - we shall see!”

Posted 4 years ago

“I was a bit disappointed that the box for my item arrived quite damaged, as it is for a gift. It looks like it’s been dropped or stood on. However the item itself was fine, the price was very competitive and delivery was quick.”

Posted 4 years ago

“as it is made in germany i was expecting a bit more quality not the normal german standard”

Posted 4 years ago

“Ordered bulk 12 pack of strimer spools got 12 individually packaged spools, tons of plastic packaging was trying to avoid! Tooled up not helping save the planet!”

Posted 4 years ago

“Totally pleased with the Karcher steam cleaner we’ve bought and it was a great price from Tooled up but unfortunately the communication was very poor. I had no confirmation email (a bit concerning when you have spent over £1500). I rang up to be told one would come through which it did quite a while later. When I received a confirmation email it said to click for tracking info but instead this directed me to register for an account where my order wasn’t displayed. I rang and the receptionist said she would get me a tracking number and ring back, she didn’t so I had to ring again (the day of delivery) and scramble someone to sign for the item. Perhaps this is an isolated case but would put me off ordering again.”

Posted 4 years ago

“The item just arrived today, some time since ordering. It is as expected but was poorly packaged, in a large box with no inside wrapping to secure it. A week before arriving the parcel company delivered a receipt for the item and I suspect the item was meant to be with it. Had to spend time locating and ensuring it's delivery.”

Posted 4 years ago

“I initially thought that ordering from here would be straight forward, with them offering 24hr delivery if ordered before 16:00....however...!! Ordered a tool Thursday for Friday delivery to allow me to start a DIY project on Saturday. Waited in all day Friday to find out that the delivery had been in the couriers warehouse all day. Conducted an online chat with Tooled-up who said that it would be delivered on Saturday. Stayed in all day Saturday but again no delivery!! By this point, there was no need for this item and originally decided to reject the delivery and get a refund. However they were cheaper than others, therefore still accepted delivery, which was on Monday afternoon, hence only giving 3 stars in this review. So, don’t expect 24hr delivery, oh and when it comes, please look at the items. My item was only in thin couriers bag which was all scuffed and scratched. Luckily no further damage was done to the case. Will I order from Tooled-up again,.....probably not!”

Posted 4 years ago

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Tooled-Up is rated 4.8 based on 20,635 reviews