Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,752 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was not as the picture advertised, which was a picture of the genuine hozelock part I was replacing. The item does fit the hozelock sprayer, but not giving a complete seal as the original does, but adequate for my use, so no need to return.”

Helpful Report

Posted 4 years ago

“Online ordering if you find what your looking for is s efficient and quick. However the search facility in the website is clunky and slow and doesn't match search words used.”

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Posted 4 years ago

“ordered 2 items but only one invoiced for and sent.had to re order 2nd item and pay postage on 2 parcels.”

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Posted 4 years ago

“I placed the order on the 3rd Feb and it partly arrived on the 8th Feb. This was the Bosch Chainsaw oil. But I will have to wait an other three weeks for my new Chainsaw to arrive.”

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Posted 4 years ago

“Compact little sander. Great for smaller jobs”

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Posted 4 years ago

“Need to change your carrier DHL missed delivery promised to diliver Monday, the rest ok.”

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Posted 4 years ago

“The product (Greenworks 80V battery charger) took longer than I expected to arrive, although this was down to Royal Mail. However when it arrived I found it was supplied with only a two-pin plug. Luckily as it was a replacement charger I had the old lead which works fine. I was not aware from the sales info that a normal 3 pin plug was not supplied.”

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Posted 4 years ago

“not recieved towel up to now”

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Posted 4 years ago

“I ordered 2 sets of Gardena loppers. These are great products that I've used before. What I don't need is a total of 9 e-mails confirming you've got my order, picked each item, packed each item and what do you think of the order? I'm very busy - 2 or 3 would have been perfect but 9 and that doesn't include any mail shots is ridiculous.”

Helpful Report

Posted 4 years ago

“Easy to use website. Ordering easy. First part of order delivered quickly. Second part of order not yet delivered after a week and not communication as to when if is likely to arrive!”

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Posted 4 years ago

“Very disappointed that having paid extra for a specific delivery date I received the product a day late. This caused a bit of inconvenience and I have been met with a wall of silence when I complained.”

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Posted 4 years ago

“I have been asked to submit a review before I have received the item!!”

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Posted 4 years ago

“Arrived very quickly the box was a bit bashed up was a bit disappointed at that as is for a present . As it's not for me I can't give a review on the tool”

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Posted 4 years ago

“Received a festool guide rail which was clearly damaged in transit but tooled up replaced with no arguments...very happy”

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Posted 4 years ago

“I have not received the item”

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Posted 4 years ago

“Goods arrived o.k. delivery time disappointing 1 week to get from Essex to Sussex”

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Posted 4 years ago

“Item received was OK but the box was badly damaged and half open via the carrier they used”

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Posted 4 years ago

“Slow for a tool company - it takes a week to receive your order. No good if you are in hurry to finish a job. Communications are a bit over the top - I don’t need a blow by blow account how my order is being processed - just need it to be quicker.”

Helpful Report

Posted 4 years ago

“I have used Tooled-Up for a few purchases. A set of Black and Decker hedge trimmers that failed within a single use, past the 30-days, so had to be sent to Black and Decker, which had to be arranged via an authorised dealer and not this seller. Not really the seller's fault, but a pain that I couldn't return to them easily. More recently, I ordered a Makita item but after a few days I spotted on my bank app, a partial refund. I don't recall seeing an email about why, but did see emails about the blades being despatched. I went onto the site and looked at my orders, it was "open". I assumed the worst and reordered from somewhere else. It was cheaper, too, though I had now wasted a weekend. As such, I think this seller is just okay. I expect the pandemic isn't helping.”

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Posted 4 years ago

“The click and collect process is convoluted. Had I known that if I ordered early Saturday morning that I couldn't collect until late Monday afternoon I would have ordered elsewhere. I arrived 30mins before closing and was made to feel like I was inconveniencing them. The price was great but that was the only +ve”

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Posted 4 years ago

Tooled-Up is rated 4.8 based on 22,752 reviews