Alan Wadkins Tool Store Reviews

Name: Alan Wadkins Tool Store
Rating: 4.86

4.9 Rating 4,717 Reviews

97 %

of reviewers recommend Alan Wadkins Tool Store

4.9

Based on 4,717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@alanwadkinstoolstore.co.uk

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Alan Wadkins Tool Store 5 star review on 17th May 2025

David Grice

Alan Wadkins Tool Store 5 star review on 8th May 2025

Alexander C Pownall

Alan Wadkins Tool Store 5 star review on 1st May 2025

Andrew Thompson-Smith

Alan Wadkins Tool Store 5 star review on 19th April 2025

Amanda Spriggs

Alan Wadkins Tool Store 5 star review on 27th July 2024

Adam Baron

Alan Wadkins Tool Store 2 star review on 18th July 2024

Jason Lau

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, good dispatch, but very poor packing. Batteries just on a plastic bag. No warning labels as to potentially dangerous contents so courier handling was standard, NOT with the caution that should be applied. Batteries seem to be OK but not supplied with contact guards”

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Posted 5 days ago

“Very helpful staff. Delivery within 3 days and all reasonably priced.”

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Posted 2 weeks ago

“Competitive price, fast delvery, everything intact.”

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Posted 1 month ago

“Item arrived in good time. Assuming it works well (part of a birthday gift which is being given to the recipient today) sadly the packaging let it down. The box looked like it had been sat on, the box was all squashed. Not ideal when it's a gift”

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Posted 1 month ago

“The product was just what I wanted well built and fairly priced, easy to put together. Delivery was swift great service. The product was let down by Sealey they did not include sufficient wrapping of the product and in transit metal on metal caused flaking of the paint. The should consider adding an alien key and spanner too.”

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Posted 2 months ago

“Great service and a slight issue was resolved very quickly by Martin. I would recommend using Alan Wadkins based in my experience.”

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Posted 2 months ago

“Payment method is difficult, tried multiple cards registered on same address, finally had to use paypal for payment. Alan wadkins need to fix issue. Need to have free postage on below £75 purchase, £75 purchase is pushing customers to either by for 75 or leave site, Many items are availabe online at free postage. Need review of free delivery. Overall good service”

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Posted 2 months ago

“Stop using FedEx, they are appalling. Otherwise you get 5 stars.”

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Posted 3 months ago

“Great price for a Festool piece which included a generous discount. Can’t say the same for the transaction though. All went through fine although I was not able to specify delivery on site as that was different to the billing address! Every other online retailer appears to offer the service, why not Alan Wadkins?”

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Posted 3 months ago

“The best price I could on the Dewalt pole saw. An easy buy, and fast delivery, all good..”

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Posted 3 months ago

“My hose was easy to order and I received a prompt delivery.”

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Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Good selection , reasonable prices. Have used them a few times now. Prompt delivery as well.”

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Posted 3 months ago

“Haven't used yet but put together and started it. All good with fast delivery and good price.”

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Posted 5 months ago

“Great service . Shame I didn’t know I needed batteries too. But they were a great help”

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Posted 6 months ago

“Haven't used the hedge clippers yet but arrived a day lateer than advised looking a bit worse for wear. FedEx advised delivery between 08:50 and 11:50. It didn't arrive. Then they advised by 18:00, it still didn't arrive, I'd stayed home all day specially. Tracking was no use whatsoever. Following day another message saying arriving before 18:00, it then arrived late morning looking a bit battered.”

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Posted 6 months ago

“All though the tool was really good to use I noticed that the casing on the tool was slightly coming apart, I don’t know if this is a manufacturer’s problem.”

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Posted 6 months ago

“I'm happy with all aspects of my service including customer service. Unfortunately I still haven't received my product. It was spposed to arrive on next day delivery. Fed Ex state they tried to deliver last Wednesday which was a lie as we were both home all day. I've agreed delievery now for tomorrow. We'll see what happens.”

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Posted 7 months ago

“I was recommended WADKINS by Dremel and they were very helpful & informative, pointed me in the right direction for tooling and cutters that I needed for a drain job. Fast efficient service.”

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Posted 7 months ago

“Excellent customer service.”

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Posted 7 months ago

Alan Wadkins Tool Store is rated 4.9 based on 4,717 reviews