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Alan Wadkins Tool Store Reviews

4.9 Rating 3,985 Reviews

98 %

of reviewers recommend Alan Wadkins Tool Store

Company Reviews

Product Reviews

4.9

Based on 3,985 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Alan Wadkins Tool Store 5 star review on 18th April 2024

Alan Wadkins Tool Store 5 star review on 5th March 2024

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Alan Wadkins Tool Store 5 star review on 5th March 2024

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Alan Wadkins Tool Store 5 star review on 8th February 2024

Alan Wadkins Tool Store 5 star review on 11th December 2023

Alan Wadkins Tool Store 5 star review on 11th December 2023

Alan Wadkins Tool Store 5 star review on 11th December 2023

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item took nearly a week to arrive when they clearly state on their website that the item was on next day delivery. They then blame the delivery company..... And they're right. But if they know that it won't come next day don't offer it! Probably buy it from my local builders merchant next time. I'll pay more but at least I'll have it when I want.”

Posted 6 months ago

Read Alan Wadkins Tool Store Reviews

Hi Paul Sorry to hear this was delayed in getting to you. But if a parcel gets delayed leaving us in the courier hub system I'm afraid this is out of our hands. The majority of the parcels we send out do get there as advised, but sometimes as we every courier service these incidents do occur do which we can only apologise for. Regards Martin

Posted 5 months ago

“Ordered a makita router based on the picture they had on the web page showing a shorter more compact fence . When the machine arrived ( very promptly I might add ) it was not the fence as shown , So no good for me ! I now have to pay for postage return on a heavy item ! I shouldn’t have to pay anything as it’s not my mistake . ( Not impressed ) ! Be sure to check what you’re getting before you order . I’m giving the low mark only for this and I’m sure otherwise they’re a good company.”

Posted 8 months ago

“Should state when an urgently required item is not in stock. Time is wasted with refund and having to re-order from another supplier!”

Posted 1 year ago

“This time was packed well my order but the Milwaukee box was open, hopefully I received everything 🤷‍♂️”

Posted 1 year ago

Read Alan Wadkins Tool Store Reviews

Hi The item was boxed in a cardboard box directly how the come from Milwaukee to us. Then placed inside another cardboard box for delivery. We don`t go inside the box from Milwaukee on this product. Regards Martin

Posted 1 year ago

“Sent wrong level can’t understand how it’s not that hard called them and some guy answering was not really that helpful spoke with a unprofessional attitude and did try to make hard With a return of my money I won’t use these again cheap item get rubbish service”

Posted 1 year ago

Read Alan Wadkins Tool Store Reviews

Hi Lee The reason the wrong level was wrong was they had been sent wrong from the supplier and booked in under this code. I was sat next to the gentleman in the office when you phoned up and he arranged the collection of the level from you and advised a refund would be issued upon it`s return to us. He wasn`t being difficult with regard to the error made by the company.

Posted 1 year ago

“Hard to review something that did not arrive in the promised time frame”

Posted 1 year ago

“Was disappointed with the item I requested not delivered on time but was mucked around with the wrong date that I paid extra so it was delivered earlier. I'm also waiting now for the item that is now being sent to another address”

Posted 1 year ago

Read Alan Wadkins Tool Store Reviews

Hi Dave Having looked into this. We can only apologise for this error. Looks like a Saturday delivery hadn`t been authorised on the label hence it went on a standard next day delivery. I can see the delivery charge was refunded and the item was sent to a different location for you to resolve the issue. Sorry for the inconvenience Martin

Posted 1 year ago

“Very disappointing. Ordered on-line, got an email to say payment had not gone through. I phoned up the next morning, to try and make payment and was put on hold. I hung up after 10 min. I phoned back again, before lunch, left my name and number to be called back. That was the last I heard from this company. I re ordered from another supplier that night.”

Posted 1 year ago

Read Alan Wadkins Tool Store Reviews

Hi Frank Your order was refunded as the details provided on the order were not the correct details for where the card used was registered too, and without the correct details we are covered by our merchant bank, We did call you back regarding this but you didn`t answer as it was myself that ring you later in the afternoon. Regards Martin

Posted 1 year ago

“Tool appears to be used! Purchased a Lamp (ledlensor) very quick delivery, easy purchase (hence 2 stars) but once opened charge cable did not have ledlensors cable tie and the torch was flat with no charge, All other lamps purchased direct from LedLensor where fully charged, instructions where crushed at bottom, and plastic bagholding the lamp showed signs of being crushed in a ball but was over the lamp? I was able to register for 7 year garantee, Looks as though they may of sent the display model or a return! Very disapointed as i have just returned to UK and need someone reliable to purchase tools from as going back to being an electrician.”

Posted 2 years ago

“The next day delivery charge of £15 i paid for was useless waste of money as it turned up a day late may as well just paid for standard delivery. Nearly £10 cheaper and would have arrived on the same day it did”

Posted 2 years ago

“Purchased a boesch AXT25TC mulcher. Doesn’t work well with damp or v leafy material and keeps jamming, which means constant clearing of turbine blades. Rather defeats the object”

Posted 2 years ago

Read Alan Wadkins Tool Store Reviews

Hi Dave Yes the machine will jam up I'm afraid if you are feeding wet or damp material through it as this isn`t design for this. The materials need to be dry for the machine to perform at full capacity and prevent the machine from jamming Many thanks Martin

Posted 2 years ago

“Prompt delivery but foot control was unable to be used because wrong plug fitted. When I contacted you with problem there was no offer of assistance just referred to Bosch. No apology which I thought was poor”

Posted 2 years ago

“Price wise ok , but there Website says items in stock , I ordered , 2nd day when I call & ask for delivery they said ohh these items are not in stock . As I need that items asap to star my job because of all that I lost my 3 days . Disappointed 😔”

Posted 2 years ago

Read Alan Wadkins Tool Store Reviews

Hi Think this review is a bit of a lie to be honest with you. Both items were and are still are in stock with us. The reason your order got cancelled is you couldn`t but the correct details for where your card used was registered too hence we had to refund the order as we aren`t covered by our merchant bank if the incorrect details are supplied. And you never called us chasing the delivery as we emailed you to say this has been refund and why and you emailed back stating this was ok. Many thanks Martin

Posted 2 years ago

“The item I ordered, a set of 3 impact sockets, was a reasonable price of £12 and delivery was £5.95 to UK. However I received an email to say as it was being delivered to a “Highlands and Islands” address there would be an additional £8.90 postage. That took the postage to £14.85 which is totally unacceptable. I cancelled the order. I think you need to talk to your courier!!!”

Posted 2 years ago

“quick delivery,shame welder had 2 broken tabs that hold side case on and broken power light switch,”

Posted 3 years ago

Read Alan Wadkins Tool Store Reviews

Hi Thank you for your review, we have not been contacted by you about this damage therefore we were unaware of this till we had seen this review. I have emailed the supplier to ask for the parts to be sent to you. Any issues please dont hesitate to contact us. Many thanks Nikki

Posted 3 years ago

“Hi I’m not a happy client the stand on the extension arm is bent ant the packaging box was not good at all something not right”

Posted 3 years ago

“Arrived really quickly. Case was flimsy and badly damaged though due to poor packaging. Contacted them immediately. I was then asked to supply photo's and this I did immediately. Not heard a word since, so not very happy at all, as the case is not fit for purpose and you need a case.”

Posted 3 years ago

“I have paid by card for hoover and there was possibility to send it to other address then billing address. After 2 days they sent me email that the can't do so, eventually if I change for billing address. So I have answered that please you could do send to billing address. Afterwards they answered that they do not have festool dust extractor I have ordered on the stock. Mess and disorder. Do not recommend them. Chris”

Posted 4 years ago

Read Alan Wadkins Tool Store Reviews

Having checked into this, you ordered on Sunday and it was the bank holiday Monday therefore we were back to work on the Tuesday which was when we notified you we were unable to send to the alternative delivery address due to security purposes. Unfortunatly we had oversold on this machine as we were also at an external exhibition. We can only apologise for this. It was offered we can reorder one in for you. Many thanks

Posted 4 years ago

“I ordered a Makita drill from you last week,it was in stock,you took my money! Then next day I think, e-mail from you sorry out of stock You had the best price on the web,I was a bit miffed. money was refunded,I will try you again in the future. Regards Terry White”

Posted 5 years ago

“It looked as if the drill sent to me had been part of a display or had been used in some sort of way. There were extensive Sellotape residues on the outer carrying box and white paint marks on the charger. First product bought from Alan Wadkins Tool store, I am wary in making further purchases.”

Posted 5 years ago

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Alan Wadkins Tool Store is rated 4.9 based on 3,985 reviews