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Alan Wadkins Tool Store Reviews

4.9 Rating 4,025 Reviews
97 %
of reviewers recommend Alan Wadkins Tool Store
Company Reviews Product Reviews
1,675
 Metrics Info
4.9
Based on 4,025 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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info@alanwadkinstoolstore.co.uk

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Paul Phillips
Verified Buyer
“My item took nearly a week to arrive when they clearly state on their website that the item was on next day delivery. They then blame the delivery company..... And they're right. But if they know that it won't come next day don't offer it! Probably buy it from my local builders merchant next time. I'll pay more but at least I'll have it when I want.”
Helpful Report
Posted 6 months ago
Hi Paul Sorry to hear this was delayed in getting to you. But if a parcel gets delayed leaving us in the courier hub system I'm afraid this is out of our hands. The majority of the parcels we send out do get there as advised, but sometimes as we every courier service these incidents do occur do which we can only apologise for. Regards Martin
Posted 6 months ago
John Rawbone
Verified Buyer
“Very impressed with the service at Alan Watkins, especially as they picked up that I had double ordered in error and immediately emailed to check whether I indeed wanted the second item. I would happily use this company in future knowing that they were honest and very efficient.”
Helpful Report
Posted 1 year ago
Andrew Davis
Verified Buyer
“Quick turnaround, the usual excellent service!!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent service, item arrived the next day which surprised me as I had waited over a week for a similar item from FFX.”
Helpful Report
Posted 1 year ago
Geoff Shears
Verified Buyer
“I ordered a Bosch hedge trimmer from them. Excellent product, excellent price, rapid, freedelivery, excellent service.”
Helpful Report
Posted 1 year ago
Derek Hayhurst
Verified Buyer
“Great price and Fast delivery service..”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Great service with a short delivery time.”
Helpful Report
Posted 1 year ago
Richard Sellers
Verified Buyer
“With regret, I have to say very poor. My order (Next day delivery) sat on the FedEx website as "Delayed", but continued to estimate delivery by 18:00, yet showed the package stuck at the Newcastle depot. So with the end of the business day approaching, I rang Alan Wadkins, gave them all details, and was promised they'd look into it and call me back. You all know what's next, no callback, no email, nothing. After 18:00 FexEx tracker changed to 00:00, then later changed to "By the end of the day". Needless to say nothing came. The next day, FedEx showed arrived in my city @02:30, and was currently out for delivery. It arrived midday. Clearly, ALL FedEx screw up, but Alan Wadkins couldn't have cared less, and demonstrated so, which is unforgivable. I took a day off work to receive the delivery.”
Helpful Report
Posted 2 years ago
Hi Richard I have looked into this for you. I can see one of my colleagues has emailed FedEx for you to chase up the consignment once you have said you have received the item. See the email details below. 776688281751 External Inbox Alan Wadkins Toolstore Wed, Apr 27, 3:36 PM (5 days ago) to FedEx hi there Can I have an update on this one please? He was expecting it today many thanks We have only just received an email reply from FedEx on the 29th of April advising us that this had been delivered though I have spoken with the person in question and they had kept an eye on the consignment updates and seen it had been delivered the following day. We can only apologise it wasn`t delivered the previous day but sometimes these delays can occur which is something we can`t control I'm afraid once the parcel has left our building. Many thanks Martin
Posted 2 years ago
Brian
Verified Reviewer
“Purchased a Milwaukee m12 drill set to go with my 3/8 impact wrench ad 1/2 impact wrench all purchased from this store. Can’t fault the whole process from purchase to delivery. Prices are great and next day delivery is the tops. Already eyeing up my next purchases.”
Helpful Report
Posted 2 years ago
Phil Weaden
Verified Buyer
“Recently purchased a Bosch lawnmower from Alan Wadkins. Price was very competitive and promptly delivered. Good communication throughout the transaction. Would definitely use again.”
Helpful Report
Posted 2 years ago
Kevin Ainsworth
Verified Buyer
“Prompt delivery good communication will definitely be using again”
Helpful Report
Posted 2 years ago
Ben Stockton
Verified Buyer
“Fantastic service and great value.”
Helpful Report
Posted 2 years ago
Malcolm McConnachie
Verified Buyer
“Excellent service.”
Helpful Report
Posted 2 years ago
Dave Bate
Verified Buyer
“First time I have used the site, easy to navigate, good prices and good selection. Delivery was fast.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Good price and quick delivery”
Helpful Report
Posted 2 years ago
Matthew Knights
Verified Buyer
“Great product, best price around and fantastic delivery, what more could you want!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Arrived quickly and was as expected. Will use again.”
Helpful Report
Posted 3 years ago
Geraint Williams
Verified Buyer
“Quality service item arrived on time and perfect condition cheers”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Swift delivery and decent price for great quality tools.”
Helpful Report
Posted 3 years ago
Roy Urquhart
Verified Buyer
“Had what I was looking for , I bought it they delivered , all good . No problems , will but again”
Helpful Report
Posted 3 years ago
Alan Wadkins Tool Store is rated 4.9 based on 4,025 reviews
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