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Timberwise (UK) Ltd Reviews

4.7 Rating 456 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

4.7

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Ryan K from Timberwise who provided an excellent service to us last Saturday. He was on time, friendly, helpful and super efficient. We were completely impressed and would thoroughly recommend him and Timberwise. Thank you Ryan K”

Thanks for taking the time to leave a review and the feedback about Ryan - much appreciated.

“We have had a damp problem for a while now and due to Covid, been putting it off. When we did decide it was safe to get it sorted, we were given several different ideas of what should be done by other companies Rising damp was the issue and Dean Foster explained how the work would be. Work started on 23rd August & we have to say Ian did an absolute brilliant job. He arrived nice & early; explained what he was doing & didn’t stop for air. When completed, Ian helped my husband hoover the carpet & move furniture. He couldn’t have been more helpful.”

Thanks for the review and the feedback on the team - much appreciated.

“Helpful advice given during survey of our problem walls. Work was carried out very efficiently with explanations at each stage from Steve. Very happy with results.”

Thanks for taking the time to leave a review - much appreciated.

“This is our first home and when damp struck we were a bit worried as it's not something I've come across before and it seemed to get worse and we didn't know the source - I contacted Timberwise after seeing great reviews and I'm glad i did! Ella E who i spoke to initially was quick to respond and got the ball rolling and then Elaine K who i spoke to during the booking process/quote acceptance was again very fast to respond and answered every question I had in detail. Peter M, the surveyor who came to look at the property and knew what the cause was straight away and again explained everything to me in detail. The quote was sent through within days and everything was booked quickly. We have just had our work finished off over two days by technician Russ C. Russ was a very friendly bloke from the get go and very easy to talk to (i didn't want to disturb him too much and felt awful i couldn't keep him stocked up with cuppas and food due to covid). He took me through what he would be doing before he started and took me through every step as and when he did it which i thought was brilliant and really helped me understand the work done. He was very tidy, cleaned up after himself and has done a great job, couldn't have hoped for a better person to come work in our house. Something that may seem quite small to some people but this damp has really caused us a headache and worried us over the last few months and we're really glad we used Timberwise, thank you to everyone we came into contact with through the whole process as you were all fantastic and made this a lot easier.”

Thanks for taking the time to leave a review Jon and the amazing feedback on the team involved. We'll be sure to pass your kind words on.

“Timberwise have been great and honoured my quote post 6 months as my move was delayed Ryan K has been the expert who has been professional ; friendly ; reassuring and in my view done an excellent job . He really would be someone I would recommend and should I need further work ( damp course in my lounge ) I would request Ryan again . Thoroughly pleased and reassured that the timbers replaced have been done to the highest of standards Ryan throughly cleaned and tidied and all debris was removed at the end of the job And of course all work is guaranteed Really five stars ⭐️ ⭐️⭐️⭐️🌟 Sara”

Sara, thanks for leaving a review and the excellent feedback about Ryan - much appreciated.

“previously, we have always lived in a megalopolis , so we have no experience at all in solving problems with home repairs. Timberwise showed patience, explaining to us some of the features. Dave Knott fulfilled the work in two days, as it was planned. He worked carefully, the construction debris was removed. We are happy with his work.”

Thanks for taking the time to leave a review Irina - much appreciated.

“I have just used Timberwise to deal with a rising damp problem. From start to finish the whole process from the Nottingham branch has been excellent. Mike who completed the work did a fantastic job. He was incredibly hard working, friendly and very knowledgeable, arriving on time every morning and cleaning up after himself. Can't recommend enough!”

Thanks for the feedback on your experience - glad we could be of service!

“So easy to work with - survey carried out and quote swiftly followed. Date for works agreed and technician arrived on time and carried out the work. No drama and everyone from Timberwise extremely courteous, helpful and all round good guys. Would definitely recommend to anyone with a damp problem !”

Thanks for the review - thanks for the feedback.

“Due to long persisting damp I noticed web like growth on Timber fearing rot I called Timberwise, who were quick to arrange the visit of Mr. Craig. It was a big relief to learn that property don't have any threat from rot. Thank you very much Rachel and Craig, friendly and helpful team!”

Thanks for leaving a review - much appreciated.

“The damp issue we had originally quoted for was far worse than initially anticipated, following a full site investigation. This seemed like the end of the world but Timberwise took the time to evaluate and adapt the scope of work to cover what was required to solve the issue (touch wood). We appreciated their attention to detail, communication and team work. Thank you to the team of Ian Harding, Brian Hicks, Chris Rickets, Connie Copsey, Steph Kageni, Andy Ball and in particular Keith Defoe for project managing. THANK YOU!”

Thanks for taking the time to leave a review and the feedback on your experience with our team - much appreciated.

“My technician Ryan K was super friendly, arrived bang on time and was really helpful. Once he was done with his job he took me around the house and showed me what he had done. He did a fantastic job! I would definitely use Timberwise again. Ryan K 5 stars!!”

“contacted Timberwise as a problem with wet rot in floor boards and poor ventilation had been identified. The matter was quickly assessed and advice given and the work was promptly done to rectify this. The technician Ryan K was helpful, efficient and pleasant. he left the room tidy and clean and I am very pleased with his work as carried out in Sheffield.”

Thanks for the 5 star review Margaret - glad we were able to help.

“I contacted Timberwise to get an issue we had with woodworm. Keith came out and conducted a survey to establish the scale of the issue and an appropriate treatment plan. Not the easiest thing given the vaulted ceilings in our property. Price was very good and undercut a local pest control firm. On the day of treatment Mark and Norman from the South West Branch arrived on time and despite a few logistical issues at the start they worked really hard to get everything done on time. They were a pleasure to have in our home and left everything clean and tidy. I would definitely recommend them. Staff at office were also really helpful when booking.”

Thanks for the great feedback on the team Matthew - much appreciated.

“Great work from Justin. He visited our school and has sorted out the problem. Very friendly and helpful.”

“I was helped recently by Peter Morton, who surveyed a woodworm problem - patiently answering my queries - and Steve Wade, the technician, who explained things carefully and understandably to me, whilst completing the work in hand cheerfully and professionally. I was very satisfied with the work and would feel confident in recommending the company to my friends and neighbours.”

Thanks for the review Pauline - glad the team were able to help.

“Had timber treatment for infestation by common furniture beetle. The surveyor Alan Barker was very professional and helpful with my queries and the technician Steve Wade was extremely pleasant and accommodating with our requirements and seemed very conscientious having pride in his work. Our experience from start to finish has been excellent. Everyone I spoke to at Timberwise was friendly and helpful. Would not hesitate to use again.”

“I commissioned Timberwise to treat a woodworm infestation that the pre-purchase survey failed to identify. I was asked to vacate the property whilst treatment was on-going so had to trust that they do what they say they are going to do. I was most disappointed to find that there were no signs of treatment - when I asked why the rotten joist was left abutted to the replacement, I was bluntly told that's normal practice. Well, 'normal practice' stinks. At the time, I didn't have the confidence to question it and to my regret, gave a good review to get a discount. However, that is coming back to bite me now that I want to sell.”

Hi Marcia – thanks for taking the time to leave a review for Timberwise. As the work was carried out in 2017 it is difficult for us to comment on the further damaged timber. We would be more than happy for our surveyor to come back out to your property to ascertain the damage to the timbers to see what we can do to rectify the situation for you. If you are happy for us to do this please contact the team at hq@timberwise.co.uk and we can help you further.

“Very satisfied with everything. We had woodworm in the floorboards in our hall. Keith the surveyor was very professional, he highlighted the extent of the problem and provided us with an estimate which seemed very reasonable. The work was carried out efficiently and completed to time. Everybody I have dealt with at Timberwise was polite.”

Thanks for taking the time to leave a review - much appreciated.

“Nick arrived on time to commence work. He was polite Covid compliant and professional throughout. His workmanship and mortar colour matching was good. He left the site clean and tidy and would highly recommend Timberwise to undertake work in your home.”

Thanks for the great review - we'll pass the kind words onto Nick

“Thursday 20th May 2021 Steve Wade finshed two days of working on damp problems on the rear wall of our house. He explained exactly what he was doing and why. Steve was very efficient, worked hard, left the room very clean, and did an excellent job”

Thanks for the review John - great to have the feedback on your experience.

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Timberwise (UK) Ltd is rated 4.7 based on 456 reviews